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Click here or scroll down to respond to this candidateGerardo E. Mendible H.Industrial EngineerTechnician Superior in Computer ScienceBorn: November Street Address , 1969.I.D: Street Address
Marital Status: MarriedTelephone Numbers: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEAddress: 402 Deveron Drive, #402. Gallatin. 37066Summary of Experiences and QualitiesMore than seventeen years of experience in positions of diverse responsibilities in areas of Technology, administration and development of the net of transmission of data at national level(LAN and WAN). To Plan, to coordinate and to supervise the preventive maintenance and corrective of the technological environment (servers, communication teams, power connection, printers, Firewall, UPS, air conditioner, etc). to Assure the operation of teams, software and connections in order to guarantee the necessary communications for the development of the operations of the company.Good knowledge in everything related to the design, construction and administration of computer platforms, made up of computer centers, contact centers, communication networks and interconnection of nodes at a national and international level. Also in the areas of Systems and Organization and Processes. He has also been responsible for managing contact centers from the point of view of services for the technical areas of insurance. Responsible for the investigation, evaluation and negotiation of the use of products and computer tools for the maintenance, revising, optimization, administration and development of the technological infrastructure and of telecommunications of the company (Hardware and Software), in function of their versatility, functionality, adaptability, costs. In charge of settling down standard, normative and procedures for the configuration and administration of the communication nets, services, voice teams and data, as well as of the applications for the automation of the regional offices, with the purpose of assuring the integrity and normalization of the technological resources of the Organization. To participate, to coordinate and to direct the development and implementation of the projects associated to the area of telecommunications, establishing the necessary resources for their execution, with the purpose of responding indeed to the necessities outlined by the organization as for growth and development of the area.Participation in the elaboration and control of the annual budget of the area, in function of the strategic plans settled down by the management, the expectations of growth, necessities of information of the company and the resources of administration of the previous year, with the purpose that it is incorporate to Computer science's global budget. To supervise, to control, to direct to evaluate and to train the personnel to position, looking after the execution of the activities and assigned objectives, establishing mechanisms to motivate and to integrate to the work teams, inside a harmonic labor atmosphere, of satisfaction and productivity, fulfilling the objectives and goals outlined in the plan of business of the organization. StudiesUniversity Santa Mara: I title Obtained: Industrial engineer, Graduated in August of the 2000.I.U.T.I.R.L.A.: I title Obtained: Superior technician in Computer science, Graduated in November of 1991.Liceo Fermn Toro: I title Obtained: High school in Sciences, Graduated in Julio 1987.Professional ExperienceComplete Car Care Solution United State of America December 2018 CurrentGeneral Manager of Car wash DetailAGE Contacto Tecnolgico, C.A.February 2011 Octuber 2018Owner and Administrative Executive Director of the Company..- Presentation of the company with senior executives from different companies, in order to publicize the scope of AGE Contacto Tecnologico, for future hires of services in Technology..- Technical support for PC, updates and maintenance of Hardware and Software..- Technical support for multifunction printers, different brands, Hp, Epson, Canon, etc..- Structured Cabling, CAT: 5, 5e, 6, 6e, 7.- Installation and commissioning of Contact Center, Central Telefonica AVAYA.- Fortigate Firewall installations and configurations. PFIZER de Venezuela, C.A.February 2014 Agosto 2014Project Manager.- Coordinate the moving of Voice and Data Links..- Coordinate the installation of Voice and Data Points..- Technical Reports to the Board (progress of the project in English).- Conference Call with the Board of Directors..- Meetings with service providers (cost analysis) Corporacin OFL, C.A.March 2008 January 2011Corporate Manager of the Contact Center.Manage Emergency Key Service (24 hours).Manage Commercial Area, Emissions and Policy Quotes, collection, declarations of car claims.Manage Crane Services.Manage Funeral Services.Manage Ambulance Services, Home Care.Manage Dental Services.Seguros Horizonte, C.A.September 2003 January 2008Manager of Contact Center.Administrator of Nets and Telecommunications (National Level). Administrator of Servants Windows 2000 and Exchange Server (National Level). Administrator of Servants Linux.Seguros La Seguridad, C.A. y/o MAPFRE La Seguridad, C.A. December 1987 September 2003Boss of Operations.Administrator of Servants Windows 2000. (National level). Analyst of Support Technician in Nets.Analyst of Support Technician in Telecommunications. Supervisor of the Area of Subscription of Patrimonial. (General fields, RCG, Car, Robbery and Fire).Abilities and KnowledgeAdministration and control of Call Center. Supervision of more than 100 people of the call center. (revolving shifts). Handling of interpersonal relationships at all level. Participation in Committee Executives. Taking of decisions of act impact in the Organization. Elaboration and design of managerial presentations. Installation and movings of offices (all him with respect to the communications). Coordination and supervision of work teams. Rising of information of analysis of processes. Abilities in the development of work plans for control and pursuit of projects. Abilities in the planning and execution of tests of systems. Windows 2000 Advanced Server, Windows 2000 Server, WINDOWS NT Server. Microsoft Proxy & ISA Server, Cluster. Administration and configuration of Firebox, Packettier & BlueCoat. Configuration and administration of connections LAN/WAN. Configuration and administration of connections VPN. Installation and configuration of having Wired Structured. (UTP and Optic Fiber). Knowledge in the Technical areas of Sure (HCM and Patrimonial) Knowledge in Windows 2000 / 2002 Professional, Windows XP, Linux. Microsoft(Word, Excel, Power Point, Project, Photo Pain, Outlook, Open Office). Microsoft Exchange Server, SLQ Server and Oracle (Low S.O. WINDOWS NT and 2000). Phone Administration of the Central HiCOM 3500 and AVAYA S8500.TrainingCISCO NETWORKING ACADEMYCCNA LEVEL 1 UNFINISHED JUL 2018INFOVOLUTIONEFFECTIVE ADMINISTRATION DE CALL CENTERS.NGS TELECOMADMINISTRATION OF PHONE POWER STATION AVAYA S8500 AND CALL CENTERS. SOFTRAINMICROSOFT PROJECT 2000.EPSON DE VENEZUELA.IMPLEMENTING A WIN 2000 SRV NETWORK INFRAST.PREINSTALLING AND DEPLOYING MICROSOFT WINDOWS 2000 PROFESSIONAL.IMPLEMENTING AND ADMINISTERING MICROSOFT WINDOWS 2000 DIRECT SERVICES.NETWORK AND OPERATING SYSTEM ESSENTIALS.INSTALING & CONFIGURING MICROSOFT WIN 2000 SRV.HEWLETT - PACKARD DE VENEZUELA, C.A.FUNDAMENTALS OF THE UNS SYSTEM. SYSTEM ADMINISTRATION HP-UX 10.X / HP_9000.INTRODUCTION TO THE SCO UX/SYSTEM.ADMINISTRATION OF THE SCO UNIX.MPE XL ADMINISTRATION OF THE SYSTEM.LanguagesSPANISH (NATIVE).ENGLISH (I INTERMEDIATE 11/28 ABA ENGLISH - CURRENT).ASTON UNIVERSITY LEVEL ESL 100 |
