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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLE; P: PHONE NUMBER AVAILABLEOBJECTIVE:Young professional seeking a position where I will utilize my education, past experiences, and critical thinking to exceed organizational goals and metrics. I am motivated and determined to grow with an organization both personally and professionally.EDUCATION:University of Wisconsin-ParksideBA in Communication; Minor in Criminal Justice, graduated Cum Laude September 2015 May 2019Member of Lambda Pi Eta, Communication Honor SocietyMember of Phi Eta Sigma, National Honor SocietySKILLS:Strong attention to detail, multi-taskingHighly motivated, self-starter, and determinedCritical thinking, problem solving, and team playerProficient MS Office, Excel, Word, PowerPoint, Outlook, etcPerforms well under stressLeadership abilities and solid organizational skillsExcellent customer service and interpersonal skillsOutstanding verbal and written communication skillsPrioritize tasks effectivelyEffective time management skillsAbility to work with frequent interruptionsCoachableEXPERIENCE:DentaQuest Milwaukee, WI June 2020 PresentCall Center Customer Service Representative IResponds to customer inquiries in a courteous and professional mannerResearches assistance requested and consistently provides accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactionsThoroughly and completely document all customer interactionsEducates customers and dental professionals on eligibility, benefits, claims payment, and authorizationsProvides direction on the usage and benefits of self-service toolsAssist members on gaining access to care by locating a network dentistAppropriately routes inquiries to the necessary departments when resolution of the inquiry is beyond the span of control of this roleContributes to the success of the organization by suggesting ways to improve the service delivery processesBriggs and Stratton Corporation Menomonee Falls, WI January 2020 June 2020Inventory ClerkPerforms various duties required to maintain inventory accuracy levels and support the flow of materials through the plantUses inventory control software for all inventory transactions and operates scan gun to perform material movementsInvestigates, identifies, and reports root cause of inventory discrepancies and recommends corrective actionRuns appropriate reports that provide information for inventory analysis and decision makingMaintains tracking of deviations and engineering change noticesUW-Parkside Asian Organization Kenosha, WI September 2017 May 2018Event and Marketing OfficerCoordinated marketing activities to promote events, worked with campus partners to increase event attendanceCoordinated logistics for events, such as, facilities, catering, printing, and event security when neededBudgeted events based on financial availability in regards to actual participantsPlanned, coordinated, and hosted meetings to discuss all aspects of upcoming events such as transportation, lodging, food, and etcLead events when leader is absentLead fundraising events to increase organizational activities to help recruit membersGreat organizational skills, able to juggle full time academic schedule while fulfilling officer duties within club |
