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Click here or scroll down to respond to this candidateCandidate's Name
Galloway, Ohio Street Address PHONE NUMBER AVAILABLEProfessional SummaryDynamic customer service with extensive knowledge of service sales and proven success in leadership roles.Excellent critical thinking with a history of long-term client relationships and great salesmanship. Organized and detail-oriented worker with great customer skills.Skills and AccomplishmentsForecasting and budgetingDocumentation and ReportingProblem resolutionCustomer serviceOrganizationTeam ManagementTeam BuildingBudgetsProcess improvementsCommunicationsMicrosoft Excel to develop inventory tracking spreadsheets, payroll and monitoring shop performanceVersed in CDK, ADP, Reynolds & Reynolds and multiple MPI and Xtime platformsLexus CertifiedMercedes-Benz CertifiedBMW CertifiedRolls Royce CertifiedMini CertifiedWork HistoryService Advisor for Germain Lexus of Easton Columbus, OhioMaintained accurate and current customer account data with manual forms processing and digital information updates.Preserved revenue streams by utilizing strong communication and negotiation skills.Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.Capitalized on customer up-sell opportunities resulting in increased revenues.Evaluated customer information to explore issues, develop effective and practical solutionsMaintained team productivity and quality of serv ice,Met with customers to discuss service needs and offer available solutions.Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.Service Manager for BMW, Rolls Royce, and Mini Midwestern Auto Group Luxury Group-Dublin, OhioConferred with sales teams and team leaders to communicate targes, boost revenue, and improve promotional strategies.Research and corrected regular, advance and long-standing customers concern to prompt company loyaltyAssume ownership over team productive and manage workflow meet or exceed quality goalsTrained and regularly mentored associates on performance-oriented strategies and customer concerns to promote company loyalty.Review repeated issues within operations and business management to solve problems and improve the company outcomes.Supervised employees and assessed performance lo determine training needs and define accurate plans for decreasing process lags.Resolve customer complaints while prioritizing customer satisfaction loyaltyAssistant Service Manager I Service Consultant Germain Mercedes-Benz of Easton -Columbus, OhioMaintained accurate and current customer account data with manual forms processing and digital in formation upda tes.Preserved revenue streams by utilizing strong communication and negotiation skills.Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.Capitalized on customer up-sell opportunities resulting in increased revenues.Evaluated customer information to explore issues, develop effective and practical solutionsMaintained team productivity and quality of serv ice,Met with customers to discuss service needs and offer available solutions.Trained and regularly mentored associates on performance-oriented strategies and customer service techniques. |
