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Click here or scroll down to respond to this candidateCandidate's Name
Philadelphia, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a position that will allow me to use and build on my previous leadership, administrative,organizational, and communication experiencein management, training, andclient services.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceDirector of Environmental ServicesDePaul Health at Rivers Edge Nursing and Rehabilitation - Philadelphia, PA October 2018 to PresentManage a Housekeeping and Laundry staff of 15 employees at a 120 bed facility. Through direction, planning, and training, we maintain our building with very high standards and proper practices. I am also responsible for all scheduling, supply ordering, and departments budgeting. Assistant Director of HousekeepingSt. Ignatius Nursing & Rehab Center - Philadelphia, PA April 2015 to October 2018Managed staff of 37 employees, while handling scheduling, supply ordering, project inspection,in - services, and employee evautions at a this 175 bed facility. Housekeeping Operations ManagerEinstein Hospital in Norristown, for the Xanitos Corporation - Norristown, PA October 2012 to April 2015Participate in staff selection process. Interview candidates as needed. Schedule days off, holidays and vacations, ensuring that the account's needs are met in accordance with hours and position control.Assign personnel to established work areas or project duties.Conducts quality assurance checks and manages materials inventory as well as general use of equipment.Ensure that staff receives proper orientation, initial training, and ongoing education.Provide individual guidance and motivation to staff to enable each one to perform to his/her fullest potential.Discipline associates when necessary according to progressive disciplinary guidelines.Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to Account Manager. Prepare disciplinary action notices and conduct follow-up as required. Conduct disciplinary meetings with associates with guidance from Account Manager.Maintain an environment that is in sanitary, attractive and orderly condition.Demonstrate and promote Xanitos' culture, values, and management philosophy.Demonstrate quality leadership in meeting performance plans. Housekeeping SupervisorUpenn for Unicco ServicesNovember 2009 to September 2012Assign 30 Union workers their duties and inspect work conformance to prescribed standards of cleanliness.*Investigates complaints regarding housekeeping service and equipment, and takes corrective action.*Conduct in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.*Inventories stock to ensure adequate supplies.*Make recommendations to improve service and ensure more efficient operation through nightly inspections and Quality Assurance reports.*Prepared reports concerning payroll, and department expenses.*Perform cleaning duties in cases of emergency or staff shortage.*Examined buildings to determine need for repairs or replacement of equipment, and makes recommendations to management.*Establish standards and procedures for work of housekeeping staff.*Record data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.Operations/QC Manager of Environmental ServicesSODEXHO CORPORATIONJanuary 2006 to November 2009The Inglis House Nursing Home*Manage a housekeeping and laundry staff of 43+(1199c Union) at this 252 bed facility.*Responsible for Employee Performance Improvement (in-service training and development) Quality Assurance Training, Work forceplanning/Knowledge/Understanding Building.*Promoted to QC Manager for 12 Northeastern Area Accounts, developing and training all site supervisors at each account.Housekeeping SupervisorSERVICE WORKS INC - Philadelphia, PAMay 2004 to December 2005for our Penn Towers cleaning contract.* Developed, trained, and supervised a floor team for special projects.* Oversee a separate crew of 12+ employees for our dorms? cleaning contract at The Art Institute of Philadelphia.* Responsible for recruitment, in-service training with emphasis on JCHO understanding/implementation, also scheduling of new employees. Director of HousekeepingFAITH CLEANING, INCDecember 2001 to April 2004Oversaw and trained a cleaning staff of 70+ employees, which included an Area Manager, 2 shift supervisors, and a Crew Chief.Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.Communicate both verbally and in writing to provide clear direction to staff.Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.Ensure compliance of housekeeping and laundry standard operating procedures and policies.Operate department pursuant to OSHA requirements and guidelines. Housekeeping SupervisorCHESAPEAKE GENERAL HOSPITALJanuary 1998 to December 2001Supervise and train a cleaning staff of 22 employees.* Inspect and grade all work, to ensure we met all OSHA guidelines.* Developed and implemented new cleaning methods while maintaining hospitalpolicy/procedures.EducationAccountingShaw University - Raleigh, NCApril 1992Diploma in General AcademicsOlney High School - Philadelphia, PA1980 to 1984 |
