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Street Address Bittern LaneHomestead, Street Address ;FLPhone PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveLooking for a long-term position where I can demonstrate my skills with responsibility, commitment and discipline to provide excellent services to customers.Summary of qualificationsI have a passion to work with people, team worker, vast knowledge in handling and managing different situations to attend guests and costumers needs. Motivated, reliable, caring, self-starter, fast learner, positive attitude and outgoing. Court liaison experience and community (families) work with temporary or permanent disadvantaged population and emotional and psychological disable clients. Capable to handle fast-paced work environments. Strong skills also in clerical support, travel arrangements, setting appointments, organizing events, seminars and conferences. Extremely attentive, detail oriented and well trained in Costumer Services. Safe server/Food Handler CertifiedEducation* 1981 1984 Colegio Capitao Lemos Cunha Rio de Janeiro Brasil Graduated as an Elementary teacher (Education) High School. 2 years of internship with kids presenting behavioral issues and/or disabilities (in crisis) internship.* 1985 1989 Universidade Catolica Santa Ursula Rio de Janeiro Brasil Social Work Studies (graduated). Volunteer Internship of 18 mos. as a community counselor. Bachelors Degree.* 1991 1993 Educational TV Rio de Janeiro Brasil Graduated in TV/Radio commercials programming and General Production.LanguagesTri-lingual - Speak, write and read in English, Portuguese and Spanish.Work experience* 1997 2001 Giovanna Caffe Ristorante Miami USA Server, Cashier, Costumer service, Assistant manager and Administrative assistant.* 2000 2006 Doral Golf Resort and Spa Doral USA Costumer Service.* 2002 2003 Royal Caribbean Cruise Lines Guests Check in and Immigration services. Assistance to VIPs and Members club (part-time).* 2003 2005 Beco Brasileiro Restaurant Inc. Miami USA Owner* Jan. 2006 to Jan. 2007 Gulf Coast Community Care Miami FL Life Coach/Case Manager and Employment Specialist. Child support court representative. Community assessment.* Jan. 2007 to May 2007 - Goodwill Industries Inc. - Job Placement Specialist/Case manager. - Miami FL* May 2007 to February/2013 VISION Community Development Corp. Miami FL - Employment Services Program Coordinator for people with disabilities, Job Placement Specialist/Case manager.* June to October 2016 -Alorica - Directv/ATT sales, Customer service agent, answering prospect clients and selling the TV, Internet and phone services.* Special Events, Banquets and GalasVida Hospitality - Miami, Banquet Server Specialist.The Temple House - South Beach, Weddings preparation, common areas organization, cleaning and stewarding.INTERCONTINENTAL Hotel Bayside, Banquet server and Banquet control coordinator.Make @ Wish Foundation Fundraising Ball Miami, VIP banquet server.Curtiss & Wright Mansion Miami Springs, Banquet set-up, Cash Bar set up, server and Buffet Coordinator.Metropolitan Boutique Hotel by COMO South Beach, HousekeepingMarines Corp. Annual Gala Miami, Banquet serverSandra Abay Event Planner Miami, Party organizer and Banquet serverReferencesAvailable upon request |