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Candidate's Name
E: EMAIL AVAILABLE PHONE NUMBER AVAILABLE A: Street Address  Meadow Green Lane,Round Lake Beach, IL Street Address
PROFESSIONAL SUMMARYExperienced Front End Supervisor knowledgeable about customerservice operations, team leadership and training. Dependable andpunctual team player with top-notch abilities in planning, managingand evaluating work. Offering over 20 years of experience incustomer relations and retail combined.WORK HISTORYCompX Timberline  Customer Service ManagerGrayslake, ILJune 2021 to Current Order entry/data entry, inbound & outbound calls. RMAs, Quotes, all customer inquiries. High volume multi-tasking, Outlook, Excel, Syteline.International Toner Corp. - Returns ManagerBuffalo Grove, IL11/2012 - 04/2016 Implemented procedures for logging and processing shippinglabels through all logistic companies. Scheduled/created BOL for shipping/receiving. Authorized and processed all returns. Credit/Debit accounts and maintained positive rapportwith clients. Supervised returns processors in warehouse, developingprocedures for better organization. Proficient with Outlook, Word, and Excel, creating documents andspreadsheets for department progression.Massage Envy - Wellness SpecialistLake Zurich, IL05/2012 - 10/2012 Helped clients set and achieve health and wellness goals. Documented health forms and patient conditions. Successful with commission based membership sign-up. Confirm and schedule appointments, answer phones. Clinic duties including stocking and cleaning for therapists.SKILLS Conflict resolution Strong organization and accuracy Fast learner with wide range ofpractical skills Data Entry Microsoft Word, Excel, Outlook Supervising department operations POS system experienceEDUCATIONLake Zurich Senior High SchoolLake Zurich, IL1993High School DiplomaCollege Of Lake CountyGrayslake, IL1993-1995PsychologyLewis UniversityRomeoville, IL1998Organizational Behavior7-11 Convenience Store - Assistant Store ManagerLake Zurich, IL04/2007 - 08/2009 Supervised associates by providing direction and instruction forstocking shelves, rotating stock and receiving deliveries. Trained and managed associates in customer service and salestechniques. Scheduled shifts and processed payroll.CBI Incorporated-Benefits SpecialistBuffalo Grove, IL09/2005 - 02/2007 Checked employees' benefits enrollment for accuracy andcompiled packages. Processed assigned accounts employees' benefits. Sorted and pulled paperwork, pamphlets and other documentsfor assigned companies. Proof read and assured documents were packaged and boxedproperly for mailing.Kemper Insurance - TelePlus Representative IILong Grove, IL05/1999 - 08/2005 High volume call center, receiving 50-80 calls per day, processingclaims for commercial liability, work comp, and auto. Analyzed and escalated complaints, issues and grievances todesignated departments for investigation and response. Logged call information and solutions provided into AS400database. Resolved issues by coordinating with claims adjustors. Performed general office duties with the ability to multi-task in fastpaced environment.