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Click here or scroll down to respond to this candidateCandidate's Name
Raleigh, NC | PHONE NUMBER AVAILABLE | EMAIL AVAILABLEPROFESSIONAL SUMMARYProactive, charismatic Audit Assistant with over 20 years of demonstrated proficiency in customer experience, strategic planning, maintaining financial records, and risk mitigation. Customer-obsessed with strong problem-solving and cross-functional collaboration skills. Excels in simplifying systems, reducing paperwork, displaying sound judgement in managing budgets, and establishing effective systems for information retrieval. Other areas of expertise include: Project Management Microsoft Access Microsoft Excel Schedule+ Smartsheet Lotus Notes PeopleSoft Payroll Netscape Relationship Management Budgeting AuditingPROFESSIONAL EXPERIENCECHERRY BEKAERT, Raleigh, NC JAN 2016 APR 2019Audit Accounting Assistant Manage and process contracts, tax returns, and ad hoc reports utilizing the firms contract management system. Draft, review, and format contracts and various documents to ensure accuracy, consistency, and comprehensiveness. Format documents that adhere to corporate guidelines to uphold the companys standard of excellence. Ensure manager and partner access to the Smartsheet platform to facilitate team efficiency, effectiveness, and scale. Notarize legal documents to guarantee authenticity. Utilize project management skills to oversee 8 locations and streamline operations. Act as point-of-contact to customers and direct to appropriate resources as needed. Build rapport by researching solutions and responding to email and phone inquiries in a timely fashion. Demonstrate confidentiality in execution of all responsibilities. Make effective use of office equipment and provide support services to staff. Maximize use of allocated funds and resources and identify areas in need of cost reductions.TOWN OF CARY, Cary, NC NOV 2008 MAR 2015Customer Service Representative II Processed Development Review and Planning/Zoning applications to ensure timely decision-making. Notarized legal documents to assure authenticity. Scheduled inspections as needed. Interpreted policies, procedures, and laws to facilitate good citizenship and safety. Tracked the status of permit applications and researched delays to quickly reconcile customer requests.Permit Records Specialist JUN 2007 NOV 2008 Maintained a well-organized inspection filing system to make records easily accessible and save time. Conducted records maintenance activities in accordance with guidelines governing record retention. Produced microfilm to archive permits, engineering drawings, etc. Researched records requested by citizens and contractors. Collected, calculated, and recorded fees owed to the town of Cary. Processed various inspection requests and printed related reports for scheduling and verification. Issued permits for approved applications, ensured completeness of paperwork, and verified permit compliance with applicable codes and regulations. Collected and analyzed data and composed technical reports. Interpreted and implemented policies and procedures as needed.TIME WARNER CABLE, Clayton, NC JUL 2005 NOV 2006Direct Sales Representative Utilized persuasive communication skills to sell appropriate products based on customer needs. Reconciled daily sales orders and maintained thorough documentation for audits. Exceeded sales quotas by 10% or more during tenure. Used data analysis to identify poor debt accounts and suggested appropriate services based on circumstances.NC RETIREMENT SYSTEM (Temp), Raleigh, NC SEP 2004 DEC 2005Customer Service Representative IV Responded to retirement-related inquiries (i.e. health benefits, stipends.) to ensure clients familiarity with their plans. Maintained a log of each customer interaction for audit purposes. Demonstrated expertise utilizing State HRIS system to manage benefits.WAL-MART, Clayton, NC OCT 2000 MAR 2004Customer Service Associate Portrayed a kind, welcoming demeanor during each customer interaction to ensure a positive experience. Operated front end equipment to process returns, refunds, and exchanges. Interviewed job applicants to assess compatibility with departmental job opportunities. Raised over $500 for the Childrens Miracle Network. Filed claims on defective returned items as needed. Maintained and updated inventory records and reported discrepancies between physical quantities and computer records.MANPOWER, Raleigh, NC OCT 2000 MAR 2004Human Resource Administrative Assistant Prepared materials and provided logistical support for new hire training. Reviewed applicant resumes to assess compatibility for open job requisitions. Verified payroll deductions and filed employee timecards. Uploaded new hire documentation into personnel software with precision. Posted job opening to various recruitment sites to maximize visibility and qualified applicants. Collected, filed, and tracked key attestation forms and documentation to support accurate reporting for compliance trainings. Conducted job interviews, new hire orientation, and employee training programs. Presented company overviews and job information at various events (i.e. banquets, luncheons, meetings, etc.). Coordinated travel arrangements and itineraries as needed. Utilized procurement skills to create budgets and file expense reports for several staff members. Updated and maintained Standard Operating Procedures to ensure that best practice was consistently adhered to.CERTIFICATIONSComputer Repair and Technology Certification | MTI Business SchoolIntroduction to Personal Computers Certificate | NC Department of Revenue, Raleigh, NCCertified Notary Public |
