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Click here or scroll down to respond to this candidateCandidate's Name
E-mail: EMAIL AVAILABLEContact No.: PHONE NUMBER AVAILABLECAREER OBJECTIVETo obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.EXPERIENCECompany : TATA CONSULTANCY SERVICESFrom : March 2013To : August 2021Designation : Business process leadCurrent Role : CBO AnalystROLE & RESPONSIBILITY:Validating the data sent to us by the Client.Involved in Secondary Market researchResponsible for managing the project related work.Proactively communicate and collaborate with Client to analyze information needs.Generating reports & performing the thorough QC of the results before sharing to the client.Delivering consistent high quality output to Client.Review the Client Services feedback.According to analysis making the improvement plans.Taking Production Calls with End Client Services & other Global Stakeholders.Responsible for training of the new resources in the support staff.Have also worked for USA market coding on ECOM and RMS dataFirst source Pvt. Ltd.Designation: Customer Care ExecutiveExperience: 6 monthRole & Responsibilities:Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests.Refer unresolved customer grievances or special requests to designated departments for further investigation.Extra curriculumSummer internship program for 45 days has done with Edelweiss broking ltd, Indore, Project undertaken: on topic comparative analysis of different broking firms in Indore.Major Research project on student perception while selecting educational institute.Technical Skills:SoftwareMS Word, MS PowerPoint, MS Excel, MS Outlook, C+ & DBMSToolsNielsen Tools, Citrix Tool,OGRDSDomain ExperienceMarket ResearchManagement ExperienceGood Communication skill, Leadership qualities, Good Learner, Smart workerAchievements:Received Certificate of Nielsen Gold Award for Mars Confectionary Project.Received Two Certificates of TCS Star Performer for Ferrero & Mondelez Client within 1 year of my joining.Appreciated by End Client for handling end to end projects as Lead.Promoted as Lead within two years of my joining.Academic QualificationM.B.A. (Marketing + Finance) pass by 73% from Vikram university from Mahakal Institute Of Management, Ujjain, (M.P.(2012)B.Sc. (Computer Science) Passed By 58% from DAVV, Indore (M.P.) (2009)Senior Secondary Certificate Exam Passed By 62% by M.P. Board of Secondary Education Bhopal(2006)High School Certificate Exam Passed By 74 % by M.P. Board of Secondary Education Bhopal.(2004)Personal Profile:Fathers Name :Mr. Upendra PatelMothers Name. :Mrs. Usha PatelDate of Birth : 15/06/1988Marital Status :SingleLanguage Known :Hindi, English & GujaratiPermanent Address : C 404 param green bill vadodaraI hereby declare that the information furnished above are true and correct to the best of my knowledge and belief.Place:Date: (Candidate's Name ) |
