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Professional SummaryDedicated individual with experience in animal care. Healthcare,customer service and hospitality with compassion. Seeking a position to work as a team to achieve advanced growth of yourbusiness/organization. Excellent reputation for resolving problems and improving customer satisfaction..Work HistoryHealthcare Associates In Medicine P.C - Medical Assistant Staten Island, NY06/2018 - CurrentPleasant Plains Animal Hospital - Kennel Technician Staten Island, NY12/2017 - 06/2018EMAIL AVAILABLEPHONE NUMBER AVAILABLE222 Elverton Ave, NY, Staten Island, NY 10308SkillsEducation2015Susan E Wagner High SchoolStaten Island, NYGEDVolunteered in guidance office. 2011-20142015New MillenniumCertificate : Nursing Assistant2016Manhattan InstituteNew York, NYCertificate: Medical Billing Assist physicians and other providers with exams and procedures Assist patients with insurance forms and claimsDirected patients to exam rooms, fielded questions and prepared for physician examinations. Prepared initial patient charts for admission. Clean and maintain instruments and medical equipment Collect data about previous health, medical and surgical history from patients Stock exam roomsSchedule surgeries and diagnostic procedures such as X-Ray scans and MRIsRemoved patients cast and splints and assisted with comfort measures.Trained and socialized puppies including housetraining and ending destructive behaviors.Treated sick and injured animals by prescribing medications, setting bones, dressing wounds and performing surgery.Analyzed blood work and sample results using IDEXX to diagnose diseases and conditions. Weighed and examined animals and recorded information in files. Provided emergency first aid to animals as needed. Euthanized sick and injured animals when appropriate. Self-motivation. Conflict Resolution. Patient Fecal, urine and blood testing Assessment and diagnosis Communications Cash register operation Exceptional customer service High energy Relationship building Interpersonal skills Leadership. Problem-Solving.Buffalo Wild Wings Inc - HostStaten Island, NY01/2017 - 11/2017Additional InformationPrograms/SoftwaresCertifications Cared for animals pre-surgery, including administering anesthetics. Provided pet owners with excellent customer service and compassionate care for their pets.Greeted customers in a pleasant manner and escorted them to the examination room.Cleaned kennels, examination and operating rooms and animal loading and unloading facilities.Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders. Provided friendly and attentive service.Delivered quality service by providing a warm and welcoming environment.Developed and maintained positive working relationships with others to reach business goals. Maintained high standards of cleanliness and sanitation. Maintain proper temperature and humidity levels for meat products. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously. Microsoft word Microsoft excel E-Chart edge Medics Medisoft Cardiopulmonary resuscitation Certified Nurses AideBasic Life Support for HealthcareProviders |
