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Click here or scroll down to respond to this candidateCandidate's Name
______________________________________Sr Mortgage Loan ProcessorRemote/ work from home Maricopa, AZ Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLE Interested in Remote positions only:
Authorized to work in the US for any employer. Willing to undergo a background and pre employment screening.
______________________________________EXPERIENCE:Cenlar FSB
REMOTE/ Tempe, AZSr. Mortgage Loan ProcessorMarch 2019 to Current
Submit documentation processing for residential mortgage loans. ... Ensure all loan files and credit packages comply with company lending policies, as well as state and federal lending regulations.Client Accounts serviced for: loan-depot, citi, ameri-home, home-bridge financial, United wholesale and several more clients.
Service mortgage loans in default meeting required API/ Metrics -With exceptional QA and scores all around: document provided with resume.
Foreclosure prevention (loss mitigation)FHA, VA, Fannie Mae/ Freddie Mac/ USDA/Conventional/ treasury/asset etc. ______________________________________Cenlar FSB
Tempe, AZServicing loan professional SRMarch 2019 to PresentServicing accounts in default,Loss mitigation______________________________________GM Financial
Chandler, AZCustomer Service RepresentativOctober 2017 to May 2019-Account Manager and customer experience representative
providing exceptional customer service to account holder regarding any concerns. -Process payments / Verify and submit Title - Registration documents -Analyzes & solve account holders problems regarding auto loan. Maintained up-to-date knowledge of customer accounts Explained products and benefits Confirmed payments, refunds, etc. Resolved payment and order disputes Provided excellent technical support Provided assistance to clientsContinental Management GroupCollection's Representative level 3March 2015 to November 2017Role: Collect severely delinquent accounts.High volume call center both Inbound/ Outbound Negotiate payment arrangements according to policies.Collect past due balances owed______________________________________National Credit Adjusters
Chandler, AZAccount Manager/Customer Service November 2016 to October 2017 Role:Perform a high volume of outbound collection calls Negotiate and secure payment arrangements on delinquent debtMeet monthly performance expectations while remaining compliant specialize in delinquent account receivables for a variety of industries including retail and financial services. Provide professional and courteous service to individuals who have become delinquent in repaying these debts.Global Recovery Group-Tempe, AZCollections Agent
January 2014 to March 2015Role: Collection on hard debt accounts/ problem solve and arrange paymentsSuper 8Manger / guest operation
Hotel AuditNovember 2011 to February 2014Hotel OperationsFront desk guess services (checking guests in & out) opening and closing shifts, Hire - Train- Maintain employeesHoliday InnHotel auditor
March 2008 to September 2011Role: Detailed Hotel AuditBalancing and reporting hotel operations.Book keeping etc______________________________________FIELD OF INTERESTS Mortgage
Education
Associate'sCentral AZ College 2014G.E.D in InstitutionCentral AZ College 2006Associate in Science (AS)Skills Account Management Cold Calling Customer Service Data Entry MS Office Quickbooks Inventory Management Receptionist Sales Powerpoint CRM Sales Experience Financial Services Accounts Receivable Financial Report Writing Accounts Payable Relationship Management Technical Support Mortgage Servicing Customer Relationship Management Fair Housing Regulations Financial Analysis Loan processing Escrow Management Accounting Loan OriginationAssessmentsConscientiousness Highly ProficientNovember 2019Tendency to be well-organized, rule-abiding, and hard-working.Full results: Highly ProficientCall Center Customer Service ProficientJanuary 2020Measures a candidate's ability to demonstrate customer service skills in a call center setting.Full results: ProficientVerbal Communication Familiar November 2020Speaking clearly, correctly, and conciselyFull results: FamiliarWork Style: Reliability Familiar November 2019Tendency to be dependable and come to work Full results: FamiliarCustomer Focus & Orientation Highly ProficientJanuary 2020Responding to customer situations with sensitivity Full results: Highly Proficient
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