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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILEHands-on, task focused professional with strong communication skills leveraging vast customer service experience. Pays close attention to detail for accurate and compliant documentation. Follows policies and procedures to assure quality.Manages time and prioritizes duties in fast-paced, multi-task environments.Able to assess workflow priorities and respond to departmental needs accordingly.Microsoft Office Applications (Word, Excel, PowerPoint).KEY QUALIFICATIONSMedical Administrative Assistant Medical Terminology Patient Processing Release of InformationMedical Billing Medical Records Management Patient RegistrationIntroduction to ICD-10-CM Coding HIPAA Compliance Anatomy & PhysiologyElectronic Health Records (EHR) Electronic Medical Records (EMR)Computer Information Systems Medical Transcription Office Accounting Principles of ManagementMedical Laws & Ethics Pathophysiology for Medical Office MS Office / MS WordPROFESSIONAL WORK EXPERIENCEConduent Raleigh, NC 08/2019 10/2019Call Center Customer Service (Remote) ContractHandled inbound and outbound calls for BlueCross and BlueShield clients.Updated patient demographics, enrolled members and handled collection tasks via Florida Blue EMR Software.Verified insurance and assisted customers with finding a local physician and provider.Scheduled customers and patients to talk to physicians and insurance providers.Assisted existing patients with finding an insurance provider within network and out of network.Hamricks Durham / Raleigh, NC 09/2018 08/2019Retail Supervisor / Customer ServiceHandled inbound calls and acted as direct point of contact for customers.Managed a team of 4 employees and provided training when needed.Processed transactions while utilizing point of sale computer system.Monitored inventory products and documented stock items for disbursement.Adhered to the organizations policy and OSHA safety measurements.Kohls Raleigh, NC 06/2011 09/2018Retail Sales Associate / Customer ServiceAssisted with inbound and outbound telephone and handle customer inquiries.Maintained a working knowledge of all merchandise in the store while stocking merchandise on sales floor.Communicated accurately with co-workers and management.Followed the organization guidelines and OSHA regulations for security and safety.The Medical Supply Superstore Durham, NC 09/2016 11/2017DME Customer Service RepresentativeHandled telephones and faxed, filed, scanned, and made copies of medically related documents.Electronically retrieved and entered patient information, and items rented and bought into medical records.Verified insurance coverage and communicated with insurance companies on claims and authorizations.Assisted with medical billing and coding, balanced the day sheet and handled reimbursements.Adhered to OSHA regulations for safety.Durham Public Schools Durham, NC 11/2008 05/2010Substitute TeacherEnabled children to pursue their education as smoothly and completely as possible.Supervised special needs students with their daily schedules.Enforced daily academic routines and disciplines as necessary.Earth Fare Raleigh, NC 08/2007 08/2008Retail Customer Service AssociateHandled inbound and outbound telephone calls from consumers.Created a positive atmosphere by smiling, greeting and providing a pleasant and friendly experience.Ensured customers were assisted properly and addressed their questions and concerns.EDUCATION / PROFESSIONAL DEVELOPMENTUltimate Medical Academy Health Sciences Medical Administrative Assistant / Associate of Science Degree, 2017Ultimate Medical Academy Diploma Medical Administrative Assistant, 2016Ultimate Medical Academy Certificate of Completion Contact Tracer Training, 2020 |
