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Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLESr. I.T. Specialist Softrim, LLC 11/23/2020 - Present Working with various clients to solve issues with Printers, Scanner, Servers, PCs AP, switches, Cell phones, hotspots, door lock systems, Configuration and Installation of equipment, equipment relocations, Tools used, Exchange management and Office 365 management, Active Directory. Teams, ConnectWise, Labtech, Unifi controller, 365 Admin Center. Azure, Egnyte.IT Support Specialist Coastal IT 03/2020 - 10/29/2020 Contracting position currently working in Naples for a major corporation Re-imaging desktop and installing user specific software along with troubleshooting desktop issues. Vice President, Infrastructure Technical Specialist Citi Group 05/2000 - 10/2019 Management of 1 FTE and 5 international contract employees in EUC Server Operations Maintenance Team for 1300 plus Wintel Citrix servers. Responsibilities:Managing and mentoring the team on new products and processes. Project Management, overseeing new rollouts for the teams supported environment. Working with SCCM, Aperture and ServiceNow ToolsDaily resolution/planning for VTM, TRIP and LMS issues found on the SOMT supported servers.Working to ensure all Microsoft patch levels are up to current security demands. Working with other managers on the teams to improve quality of service for the clients. Maintain all SOMT servers up to date with McAfee .dats and firmware releases via ePolicy Orchestrator Console.Coordinating Quarterly server maintenance patching on all SOMT servers. Responsible for Weekly Management Reporting for SOMT for SA projects and scheduled RFCs.Train team members on the following internal applications: Aperture BMC CSI Market Place QIP DNS Management TCRS Turn Over Virtual Change (RFC) Virtual Tech and Service Now Track-it, WhatsApp, Skype, Microsoft 365, MS Teams, Azure, Exchange ManagementSUMMARY27+ years (13 of those years telecommuting) of experience working in the Technology field internal and field support in all Wintel OS environments Possess extensive experience working in Data Centers installing, maintaining and supporting distributed cabling infrastructures and servers; including a significant working knowledge of routers and switches.Certifications and Employment References available upon request Serious offers must include - W2 and 62k+