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Click here or scroll down to respond to this candidateSharonWilliamsProfileResults driven, creative HealthCare, banking and sales professional with sixteen years in the industry.Self-motivated team player who is able to work independently.Learns and adapts quickly to new procedures and technologies.During tenure at top organizations, created an incentive recognition program and a business resource guide to assist in reducing operational errors.Met and exceeded management division goals by over 20% for two consecutive fiscal periods.Proven ability to complete complex and challenging assignments under pressure in a team based environment.ADDRESS204-17 Hillside ave apt 302 Hollis,NY 11423PHONEPHONE NUMBER AVAILABLEEMAILEMAIL AVAILABLEEXPERIENCE3/201701/2020 Accessioning Supervisor-Enzo Biochem Inc.Farmingdale, New YorkManaged a team of 22 specimen processors to ensure safe and accurate handling of clinical samples (urine, stool, and blood)Supervised the team to process 1800-3600 samples daily.Duties also included adhering to NYS and CAP policies to ensure positive results during audits and inspections.Administrative duties included preparing and delivering annual performance reviews, payroll PIPS, and other performance reviews.Participated in hiring, on-boarding, and training new hiresConducted and led monthly meetings to update the team on stats, performance, and new business policiesRepresented the department in monthly QA meetings to deliver monthly department performance and explain any deficiencies, develop and explain process improvements.05/2015-08/2015-Corporate Trainer (contract assignment) Bombardier-JFK Airport, Jamaica, New YorkContracted by Bombardier Transportation to engage managerial employees in different training exercises including communication, public speaking and diversity.Provided training materials and administered tests to reinforce training.05/2010-04/2013Supervisor, Front End Systems-LabCorp-Uniondale, New YorkManaged a staff of 12 clinical specimen processors while ensuring accurate tests results for LabCorp clients.Trained and developed new hiresReduced department overtime costs by 20%Received, sorted, and organized and split and average of 1800 samples daily.Received the Northeast Division Branch of the Quarter Award 3rd Quarter 2010Interfaced with internal and external customers to ensure deliverance of quality servicePerformed administrative duties such as payroll, supply inventory, annual performance reviews, including disciplinary actionConducted monthly one-on-one meetings with staff to discuss/review areas of development and performance improvementsTraveled to other branches in the NY/NJ metro area to assist during staff shortages and ensure adequate coverage3/2006-12/2008-Supervisor, Post Sale Client Services-Broad ridge Financial Solutions-Deer Park, New YorkManaged a staff of 15 client service reps to service the accounts of over 100 banker- broker fulfillment needs.Clients included, Merrill Lynch, Morgan Stanley, Citigroup,Fidelity, MassMutual, Edward Jones, JPMorgan, Goldman Sachs and other banks and investment firms. duties included daily monitoring of clients electronic trade files, meetings with clients to discuss any company performance issues, primarily systemic, ensuring accurate coverage to ensure seamless client deliverables.Lead client/user group meetings on and off site to foster stronger business relations.Supervised accurate and prompt delivery of clients electronic filesMonitored project completion from initiation through delivery.Trained and develop new hiresManagerial duties included payroll, annual performance reviews, promotions based on merit and monthly one on-one meetings.07/2002-3/2005-Unit Manager/AVP-Inbound Sales, Retention-Citibank-Melville, NYSupervised a team of 20-35 sales associates in a sales call center environmentMet and exceeded quality, timeliness, and salesmanship, productivity goals through the motivation of others.Assisted Human Resources with recruiting potential candidates via job fairs and interviewsProvided sales coaching, performance feedback, training and motivation in order to develop a world class sales environment.EDUCATIONSt. Johns University-Jamaica, New York2000-2002 Bachelor of Science in Business ManagementUniversity of Maryland-College Park MDSeptember 2019 BS Healthcare AdministrationAnticipated date of graduation-May 2024KEY SKILLS AND CHARACTERISTICSSupervisory ExperienceTime ManagementLucent, Citibank telesales, MIS, Oracle Tele business, and Quality Assurance Program-WitnessMicrosoft OfficeExcellent oral and written communication skills.Highly organizedProficient in Spanish (verbal and written)Skilled problem solverTeam player with exceptional leadership abilitiesPayroll Systems-Ceridian-time ADP, and PeopleSoftClient SupportProject ManagementCall Center OperationsAudit policies and procedures, ISO, Sarbanes OxleyNYS and CAP audit policiesAbility to update SOP manual when applicableStaff Training and developmentRegulatory Compliance/BSA, Fair Lending actCPR/AED for professional Rescuer and Health care providersAHA-certified-May2018References available upon requestS/W |
