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Candidate's Name  PHONE NUMBER AVAILABLEWest Frankfort, IL n EMAIL AVAILABLE n LINKEDIN LINK AVAILABLECareer Target: Entry Level Communications / Social Media /Customer Service RepresentativeHighly resourceful, organized, and competitive entry-level candidate with a Bachelor of Arts from University of Illinois, Urbana-Champaign, with a specialization in Communications seeking to transition into an entry-level position for a fast paced, expanding company. Exceptional communication and interpersonal skills; adept at collaboration and building respected and trusted relationships. Former Division 1 college athlete who understands the importance of teamwork to meet team and company goals. Expertise in providing superior customer service to clients and building relationships and trust and communicate company goals and objectives using social media platforms. Providing customers with clear directions along with the ability to work independently and solve problems.Driven, self-motivated, energized, and recognized for performing well under pressure either individually or within a team while presenting excellent leadership and communication skills.Dynamic, self-starter, driven contributor committed to excellence and has demonstrated sales and marketing success in achieving goals, including Blue Ribbon Top Salesman AwardMotivate, develop, and lead through the utilization of exceptional communication and interpersonal skills; adept at collaboration and building respected and trusted relationships to better serve clients creating superb customer service and support.Core CompetenciesExceptional Customer Service / Sales Experience / Active Listener / Organizational SkillsInterpersonal Communication / Writing Skills / Team Leader & Team Member / Coachable /EDUCATIONBA, Communications (Health Communications Specialization) May 2020University of Illinois Urbana-ChampaignSocial Ambassador  University of Illinois CDN Chapter Aug 2019May 2020AA, General Studies May 2018Rend Lake Community College, Rend Lake, ILCollegiate AthleteRend Lake Baseball 20162017Murray State University Baseball 2015EMPLOYMENT HISTORYCustomer Service Representative DU QUOIN INSURANCE AGENCY, Du Quoin, Illinois Jun 2015PresentCollect information from customers that helps agents prepare insurance quotes for home and auto. Skillfully interact by phone with clients compiling information to provide accurate quotes to generate sales. Responsible for helping to generate a 10% increase in client sales in past year even with the current pandemic. Responsible for Agency advertising, social media campaigns to attract clientsOwner GS LAWN SERVICE & CARE, West Frankfort, IL Apr 2020Nov 2020During unprecedented global pandemic, areas with businesses closed, families isolated, and jobs scarce, started from scratch and grew to 30+ customers in six weeks. Provided superior customer service, caring for clients property on schedule and flexible enough to work around changing weather conditions. Received numerous new clients based upon client referrals.Used social media marketing platforms including Facebook, Instagram, Snapchat, and Twitter to promote and sell business offerings.Instructor / Customer Service Liaison HIT REPAIR BASEBALL ACADEMY, Marion, IL Jun 2016Aug 2018Taught baseball and softball hitting and fielding instruction through one-on-one teaching and videography to pre-teen to college-level players. Assisted in marketing the academy using up-to-date social media platforms. Managed scheduling of clients using social media outlets to promote academy with goal of increasing client base and increasing revenue.Gained trust of owner that granted permission for successful and aggressive social media marketing plan to promote academy and increase client base while providing cost savings of using digital marketing versus costly radio and newspaper advertisements.Sales Associate DAVINCI BEVERAGE COMPANY, West Frankfort, IL Sep 2016Nov 2017Start-up company associated with founder of Morthland College in West Frankfort, Il. Company sold, marketed, and advertised new energy drink. Assisted in marketing and advertisement of new product using social media outlets, including Facebook, Twitter, and Instagram. Helped manage day-to-day ordering, packing, sales and distribution of product line sold on Amazon and other retail outlets.Blue Ribbon Award -Top ranked sales associate for local marketed area selling DaVinci Energy Drink Line 2016-2017