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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEIntegrity-driven, versatile Operations Specialist with over 5 years of experience in mortgage banking. Cross functional expertise supporting core business functions including Compliance and Oversight, Leadership and Development, Loss Mitigation (GSE), Project and Portfolio Management (50-500), Trend Analysis Reporting, Government Guidelines and System Application Testing, Strong analytical, organizational, and administrative skills. Positive, adaptable, and self-motivating team player, seeking to obtain a position: that will provide opportunities to learn and further develop my knowledge of the customer service industry.Authorized to work in the US for any employerWork ExperienceLoss Mitigation Specialist (SPOC)Placement Executives/TIAA - Jacksonville, FLDecember 2020 to February 2021 Receives inbound calls and makes outbound calls to customers, attorneys, realtors and other authorized parties on the account and educates them on options available to resolve delinquencies. Understands and discusses customers' general requirements for loan modifications, short sales, deeds in lieu, cash for keys, and consents to judgment other loss mitigation options. Analyzes specific financial situations; recommends and initiates the proper loss mitigation tool to assist each borrower. Conducts light skip-tracing activities. Reviews title searches to ensure that no title issues threaten the standing of our investor's lien on the property. Ensures compliance with company policies and procedures. Reviews and update daily reports and accounts.Customer Resolution Specialist (Processor)Step Up for Students - Jacksonville, FLJanuary 2018 to June 2020 Demonstrate a commitment to serving customer and solving problems efficiently with insight and first contact resolution. Accurately process applications and determine eligibility by reviewing documentation and calculating income in accordance with established guidelines. Maintain complete and accurate records of client interactions including phone calls and/or emails utilizing internal and external software. Key data from application images into applicable system Identify processing deficiencies and initiate corrective actions by informing management. Research and identify potential application processing issues. Process 250 applications on a weekly basis, Document Review Customer Resolution SpecialistTemp Agency - Jacksonville, FLJanuary 2018 to June 2018 Responsible for handling inbound/outbound calls and emails in a call center environment. Accurately process applications and determine eligibility by reviewing documentation and calculating income in accordance with established guidelines. Resolve escalated customer complaints.Courier DriverStephens Transportation - Orange Park, FLOctober 2014 to June 2018 Pick up and drop off Medical records Keep time sheet updated with each drop off Took Vans to get oil change and washed weekly to biweekly. Loan ProcessorPNC Mortgage - Jacksonville, FLMarch 2016 to June 2016 Communicate with loan officers, borrowers, and third-party providers to obtain documentation and submits conditions to Underwriter to clear loan for approval. Delivers a complete loan file to the Closing Department within established company deadlines. Reviews loan documentation, credit reports and orders payoff. Loan Servicing RepresentativeRP FUNDING - Jacksonville, FLAugust 2015 to January 2016 Provide exceptional customer service in call center environment Process lending related payments, disbursements, payoffs, and general ledger Research and respond to member requests regarding escrow, insurance and payments Pull and monitor delinquency reports Perform quality control audits of system data for new loans and ensure all pertinent information is accurately transferred from loan origination systems to core banking system and periodically sample billing notices for accuracy and data validation Analyzed loans for accuracy and to ensure key indicators met the necessary requirements, assigning related tasks to associates from designated reports for further analyzing. Relationship Manager/Lead Operation SpecialistChase - Jacksonville, FLDecember 2008 to June 2013 Responsible for the oversight of Homeownership Preservation Office. Analyzed borrower request for assistance. Maintained correspondence with customers and third-party representatives to facilitate delinquency resolution through loss mitigation, consultation, and collection efforts. Prepared financial analysis package (including HAMP document perfection), presented customer financial packages to underwriting for consideration. Provided ongoing pipeline management for assigned customers to ensure timely resolution and regulatory requirements.EducationHigh school or equivalentFlorida State College at Jacksonville2008Skills Active Listening (10+ years) MS Suite Leadership Problem Solving (10+ years) Decision-making (10+ years) Conflict Resolution (10+ years) Management Customer Service (8 years) Teamwork (10+ years) Adaptable Presentation Communication (8 years) Sales Pipeline Escrow Conflict Management Financial Services Underwriting Fair Housing Regulations Microsoft Office Time Management Microsoft Excel Word Processing Documentation Review Financial Analysis CRM Software Quality Assurance Logistics Microsoft Powerpoint Sales Microsoft Word Microsoft Outlook Data entry TypingAssessmentsSales Fit Highly ProficientMarch 2020Assesses personality traits that are important for sales roles. Full results: Highly ProficientVerbal Communication Highly ProficientJune 2020Speaking clearly, correctly, and conciselyFull results: Highly ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
