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Candidate's Name  123 Richards Ave Maple Shade, New Jersey 08052C: PHONE NUMBER AVAILABLE EMAIL AVAILABLEQualifications SummaryHighly personable, energetic, friendly Customer Service professional, with more than four years of experienceProfessional ExperienceHorizon Blue Cross Mt.Laurel, NJ 2018-2019Member Support/Technical SupportReceived inbound service calls and provide accurate complete information in response to members inquires, complaints and problems within a timely fashionHandle PCP/PCD changes for membersContacts members regarding preventive health activitiesFreedom Mortgage Corporation Moorestown, NJ 2015- 2017Team Coordinator/Scheduling- Customer SupportTaking inbound calls from borrowersAssisting borrower scheduling their closingAnswering questions pertaining to the status of a loanReview cash to closeReview monthly payment with borrowerPHH Mortgage Mt. Laurel, NJ 2015-2016Underwrites Conventional, FHA, VA and Special Program loans to verify for completeness, accuracy, and complianceAnalyzes and calculates income documentationDemonstrates proficiency in automated underwriting systems (DU, LP)Communicates regularly with sales teamAssists in the preparation of repurchase responses and/or rebuttal reviewsVirtua Call CenterHealth NavigatorSchedule timely appointments with doctors/specialistRegister members for health education classesIdentify and explain available healthcare servicesSend patients their appointment itineraryIndependence Blue Cross Philadelphia, PA 2014-2015Billing Specialist/Member ServicesAnswer and direct incoming calls to proper partySet up new claimsWork with Agencies to obtain delinquent First Report of Injury FormsIdentify and address customer service and work flow issuesWork with adjusters to complete and distribute utilization review documentsPrepare Explanation of Benefits formsPrepare correspondence for adjustersCross train to fill as neededProject work as neededHelp businesses with employees over 50 if they wanted to continue their healthcare for their employees and collected funds on employees premium for the yearSterling Medical Moorestown, NJ 2010-2013Care Manager/ Telephone Operator Place medical supply orders for RNs, doctors and patients throughout the U.S. Dependable for collecting wound care and diabetic information form Transport ostomy, wound care and urological supplies to group homes agencies through UPS.SALLIEMAE Moorestown, NJ 2008-2010Caseworker Communicate with taxpayers regarding the repayment of their delinquent taxes Initiate telephone and letter contact Work with taxpayers, their accountants, and attorneys regarding tax debt and to collect penalties, interest, and fees. Obtain delinquent tax returns. Make required number of phone calls daily as determined by management. Achieve assigned goalsEducationRutgers University Camden, NJ 2013GPA: 3.5 of a maximum 4.0Credits Earned: 48 Semester hours Major: Criminal JusticeMinor: Business Administration