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Click here or scroll down to respond to this candidateCustomer and Personal Service CoordinationTime Management Administration and ManagementCritical Thinking Service OrientationJudgment and Decision Making Social Perceptiveness Public Safety and Security Quality Control Analysis Computers and Electronics ClericalTransportationColumbia, SCMar 2007-PresentColumbia, SCDec 2006-Apr 2007Mary A. JohnsonProfessional SummarySeasoned Patient Access Specialist with more than 30 years of experience in fast-paced healthcare environment. Excellent communication and customer service skills. Track record of achieving exceptional results in clerical work. SkillsExperienceProvidence Health NortheastAdmission SpecialistAnswer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.Locate and attach appropriate files to incoming correspondence requiring replies.Schedule and confirm appointments for clients, customers, or supervisors. Verify accuracy of billing data and revise any errors. Emergency room registration.Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.Create, maintain, and enter information into databases. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.StarbucksBaristaCheck temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.Clean service or seating areas.Create signs to advertise store products or events. Prepare or serve hot or cold beverages, such as coffee, espresso drinks, 112 Red Fox Court, Columbia,SC 29223EMAIL AVAILABLEPh: PHONE NUMBER AVAILABLEHartsville, SCJun 2002-Mar 2007Darlington, SCFeb 2001-Nov 2005Florence, SCFeb 2002-Aug 2005blended coffees, or teas.Prepare or serve menu items, such as sandwiches or salads. Provide customers with product details, such as coffee blend or preparation descriptions.Receive and process customer payments.Set up or restock product displays.Take customer orders and convey them to other employees for preparation. Clean or sanitize work areas, utensils, or equipment. Demonstrate the use of retail equipment, such as espresso machines. Stock customer service stations with paper products or beverage preparation items.Weigh, grind, or pack coffee beans for customers.Carolina Pines Regional Medical CenterPatient RegistrationOperate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Receive payment and record receipts for services.Transmit information or documents to customers, using computer, mail, or facsimile machine.Hear and resolve complaints from customers or the public. Schedule appointments and maintain and update appointment calendars. File and maintain records.Analyze data to determine answers to questions from customers or members of the public.Keep a current record of staff members' whereabouts and availability. Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.Pee Dee Electric Cooperative IncDispatcherSchedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.Monitor personnel or equipment locations and utilization to coordinate service and schedules.Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards. Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios. Receive or prepare work orders.Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.Carpet CareSales RepresentativeRecommend products to customers, based on customers' needs and interests. Florence, SCMar 1990-Apr 2002Hartsville, SCJan 2000-Jul 2001Hartsville, SCMay 1976Florence, SCMeriden, CTAnswer customers' questions about products, prices, availability, product uses, and credit terms.Estimate or quote prices, credit or contract terms, warranties, and delivery dates.Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.Provide customers with product samples and catalogs. Check stock levels and reorder merchandise as necessary. Obtain credit information about prospective customers. Pee Dee Regional Transportation AuthorityPatient Transporter and CoordinatorTransported patients to doctor appointments and to jobs. Schedule and confirm appointments for clients, customers, or supervisors. Coordinated with Darlington County Social Service Agencies. Dispatched routes for patients.Trained and assisted staff with computer usage.Winn-DixieDeli ClerkClean and sanitize work areas, equipment, utensils, dishes, or silverware. Store food in designated containers and storage areas to prevent spoilage. Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.EducationHartsville High SchoolHigh School DiplomaFlorence-Darlington Technical College Hartsville Site Modern Office Certificate 1978EBQ Training CenterNursing Aid Certificate 1980 |
