Candidate Information Title Office Manager Client Services Target Location US-VA-Bristol Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Dynamic Office Manager with 25 yearsof experience in supporting day-to-dayoperational functions to providesmooth-running business. Highlydependable, ethical and reliablesupport specialist and leader inblending advanced organizational,technical and business acumen. Crucialassistance to office staff andcustomers with eagerness andattentiveness.CRM and office managementsoftwareCustomer relationsTechnologically savvyOffice equipment proficiencyMicrosoft Office expertiseInbound and outbound callingVirginia High SchoolBristol, VA,General Studies, 06/1988ConServ Group, LLC.Office Manager Bristol, Tn. 11/2002 to 12/2020Handled supply purchases and inventory management for office operations and equipment maintenance.Oversaw office inventory and timely reordering of supplies. Supported office needs including taking messages, scanning documents and routing business correspondence.Elevated customer satisfaction ratings by resolving client and case issues efficiently.Completed quarterly employee performance evaluations to identify deficiencies and recommend improvementstrategies.Maintained impeccable office organization to support efficiency, professionalism and performance objectives. Oversaw day-to-day office operations, including receiving and organizing correspondence, answering calls and creating business letters and records.Trained and mentored staff members in company policies, daily task execution and industry best practices.Trained all new employees on best practices and protocol while managing teams to maintain optimal productivity. Conducted Monthly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.Collaborated closely with District Manager to effectively smooth and improve office operations.Elevated customer satisfaction ratings by resolving client and case issues effectively.Enhanced customer satisfaction ratings by resolving account issues efficiently.Handled scheduling and managed timely and effective allocation of resources and calendars.Culled knowledge of federal and state-level mandates to assess compliance across areas of operation Passed all internal & state audits.Greeted visitors promptly .Entered invoice data into company database and updated details, including customer contacts and delivery dates to RhondaVenableEMAIL AVAILABLEPHONE NUMBER AVAILABLEBristol, Va. 24201SummarySkillsEducation and TrainingExperienceRVkeep information current.Arranged for debt repayment and established repayment schedule based on customer finances.Met demands of busy collections group by performing high volume of daily calls.Remained calm, stayed professional and providedexceptional service on all calls, even when interacting with difficult individuals.Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.Monitored overdue accounts to begin collections process. Notified customers of delinquent accounts with attempt to collect outstanding amounts.Reviewed accounts to determine payment plan compliance. Recorded and updated customer personal accounts with accurate contact information.Processed payments over phone and set up recurring drafts. Completed skip traces on customers failing respond to collection efforts.Recorded information about customers and collections status efforts.Negotiated credit extensions to assist customers in paying overdue accounts.Received payment and posted to appropriate customer accounts.Developed open and professional relationships with team members, enabling better, more effective customer service. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Trained new employees on company policies, procedures, and customer service standards.Oversaw addressing of customer requests for friendly, knowledgeable service and support.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Educated customers on variety of loan products and available credit options to promote valuable decision- making.Reviewed loan agreements to verify completeness and accuracy according to applicable policies.Met with applicants to obtain information for loan applications and answer questions about processes. Provided excellent service and attention to customers when face-to-face or through phone conversations.Operated cash register, collected payments and provided accurate change.Processed all sales transactions accurately and promptly to prevent long customer wait times.Received payments for Loans and issued receipts.Trained new employees in cashiering procedures, offering assistance in resolving Any issues.Assisted customers with account updates, new service additions and promotional offers.Resolved issues with cash registers, card scanners and printers.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans. Led banking tasks, business administration and financial decision-making to ensure first-class client services. Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.Loaded consumer loan applications into E-Cash program. Helped customers open and close accounts, apply for loans and make sound financial decisions.Processed cash withdrawals & deposits.Examined checks for identification and endorsement. Assessed reports each day and generated notification letters to delinquent account holders.Offered every customer exceptional service levels by remaining friendly and professional during every transaction. Balanced daily cash deposits and bank transactions with zero error rate.Trained employees on cash drawer operation.Delivered prompt, accurate and excellent customer service. Recommended additional products, services and benefits for customers.Adhered to financial services security and audit procedures. Managed opening and closing times for branch.