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Phone PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEPersonalExperienced using Epic and Next Gen EMR systems. I communicate and work well with others in a compassionate understanding manner. I excel in de-escalating tense situations with my excellent customer service skills. My resume demonstrates my wide variety of office skills and experience. I enjoy problem solving, learning new skills and being challenged.Education09/1977 06/1981 Bullard Havens Bpt, CT09/1981 01/1983 Housatonic Community College Bpt, CTWork experience02/2017- present Sleep Disorder Center of Ct., Norwalk, CTMedical Secretary/billing Charges data entryAnswering phone, greeting patients, scheduling procedures, customer serviceSchedule appointments, phones, register/update patient information, check patients in/out for appointments, collect copays/ balancesPre-authorize/schedule patient testing strong knowledge of insurance requirementsFaxing, E-faxing, scanning, emailing using EMR system03/2016 02/2017 West Haven Medical Group/Physician Alliance of CTMedical Secretary Internal MedicineSchedule appointments, phones, register/update patient information, check patients in/out for appointments, collect copays/ balancesPre-authorize/schedule patient testing strong knowledge of insurance requirementsFaxing, E-faxing, scanning, emailing using EMR system06/2012 03/2016 United Healthcare, Shelton, CTTricare Contract Loader/Auditor/Broker Commission Analyst Investigate non-standard requests and problems, broker commissions and customer service Analyzes and investigates provider contracts, working with spreadsheet/ tracking statistics Prioritize and organize own work to meet deadlines Interpreting and loading/auditing provider contracts10/2010 06/2012 Cardiovascular Physicians, Bpt, CTMedical Secretary/Administrative Assistant Prepare patient chart for office visit with physician have all necessary results/documentation for visit Electronic medical records charting/preparing for computer entry/updating Schedule and prepare patients for surgery (pre-op testing/authorization) Verify and identify insurance benefits Typing correspondence and follow up Medical Transcription Medical Billing entry/coding07/2009 -9/2010 Community Health Network Temp PositionClinical Care Coordinator - Temporary Position (assignment ended worked through Randstad Temp. Agency) Entering patient demographics and medical history into EMR system Tracking and reporting statistics using Excel spreadsheet06/2005 07/2009 Advanced Behavioral Health, Middletown, CTMedical Administrative Assistant Customer service and review information for authorization of clients for treatment Processing reports for tracking statistics Process and distribute electronic Faxes, Medical Transcription/Medical BillingSkills/SummaryPrior to above listed employment, I worked at Meriden/Wallingford Hospital (currently MidState Medical Center) on several units including ER, Med/Surg and OR for a combined total of 10+ years. Other knowledge and experience include: Word, Excel, Outlook, Navinet and other online insurance referral/authorization online applications, EMR Next Gen/EPIC, Multi-Line Switchboard, Sharepoint, Pulse, PCIS, data entry, preparing/scanning for electronic input/charting/updating records, good organizational/prioritizing ability and 30+ years Medical Terminology usage and understanding |