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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Bonanza Dr. Apt. 13Maryland Heights, Mo. Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVESeeking a position that can maximize my 15 + years of medical billing and customer service.EXPERIENCETeleperformanceRepresentative/ January 4, 2021-PresentI am a Customer Service Representative. I answer calls for U.S Bank Relia-Card. I help customers that have questions about their account. I review transactions, fraudulent activity, order replacement cards when needed, inactivate cards when needed, update information in the system and note every account.Hampton Inn HotelFront Desk Clerk/ February 22, 2019 to March 14, 2020Made reservations for guests that called in or came into the hotel. I checked guests in and out. I also made keys for guest checking in or if they had issues with keys. I worked closely with the housekeeping, maintenance/general manager/supervisor and stood in for director of sales until they hired a new one and in that time I set up reservations and wrote contracts for large groups. I also stocked up on supplies for the front desk and the gift shop.Ideal Image Medical SpaCustomer Service Representative/ November 11, 2019 to February 11, 2020Contact customers and tell them about our specials by email, text or phone call. I answered phone calls about our cosmetic services, setup appointments, cancelled appointments. A 100 positions were eliminated due to no business to Covid.SSM HealthMedical Biller/ May 15, 2006 to July 14, 2018My first position was in the self-pay department (I followed up on patient accounts after the insurance paid and patient had a balance due and if the patient had no insurance. I would have help patients to apply for financial assistance if they couldnt afford to pay balance. I worked with the attorney that handled all liens, probate and accidents for self-pay patients. I also stood in as a lead for my department because the budget didnt allow them to hire a new lead. I worked closely with my supervisor/manager/director and VP, I attended meetings with upper management). The company wasnt sure what they wanted to do with the department and outsourced it to AHC/Convergent and so I was promoted to a follow up position in the commercial insurance department, (I followed up on accounts that was not paid correctly, non-payments, I appealed claims for payment if they werent paid according to the contract). I was then asked by my previous department to work with the outsource company as a lead because they didnt want anyone else to work the accounts. I had 10 people under me that I trained and worked closely with. I also worked closely with the owner of the company for solutions). When the contract wasnt renewed with the outsource company, I was placed in the Medicaid department (I worked accounts from the beginning to the end, billed claims electronically and sent paper claims to the insurance company. I followed up on claims for payments, sent appeals when needed and medical records. I worked reports weekly and had a deadline). I was then asked to help to create a department for physician claims accounts that was 90 days old and higher (I worked all old accounts, trained newcomers and I also created training manuals for new employees) I was also part of the credentialing team (helped physicians to update all credentials so that claims can be paid in a timely manner).EDUCATIONI attended Beaumont High with a 3.0 GPA and graduated in May 1987 receiving a diploma and I then attended Mansfield Business College September 1987 and took up Business Management and didn't finish due to the school closing in November 1988.SKILLSI have years of experience in customer service and medical billing. I am trained on multiple healthcare software (Epic, HBOC, SSI, Commercial/Government medical billing/follow-up websites, IDX, Microsoft Office, FACS, Stock amp, Availity, Salesforce and Huron) I am also very knowledgeable when it comes to HIPPA. I am familiar with ICD Codes, HCPCs Codes and in/Outpatient billing, Hospital/ Physician billing. Experienced with 1500/UB Claims. |
