| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address C: PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryAmazing, Professional goal oriented Customer Service Advocate. Focused on customer's cares, concerns, andcomplaints to develop a positive relationship and improve procedural operations to achieve 100% satisfaction.HighlightsClient relations specialist Focused on customer satisfactionConflict resolution techniques SchedulingMarketing savvy Talent developmentTeam management Skilled multi-taskerMeticulous attention to detail PersuasiveMicrosoft Word software proficiency SchedulingDeadline-orientedAccomplishmentsPlayed an instrumental role in Access for All Skilled Trade Training Class. Joined the City Councilmonthly meeting to inform them of the benefits of media coverage to give residents theopportunity to advance. Resulting in mass media coverage of the Access for All Program.ExperienceCustomer Service Representative 10/2017 to CurrentDTE Energy Detroit, MICustomer service representative for AMI field support team. Call customers to set schedule appointments forservice meter installation.Assist commercial customers with multiple service meter problems, with missed reads, incorrect billing, smartmeters, and navigating calls to the correct locations. Average calls per day 75-90, avt : 3:00 min.Mail Team Support Advocate 04/2015 to 09/2017Volkswagen Group of America Auburn Hills, MIProvide detailed monthly departmental reports and updates to senior management. Addressed negativecustomer feedback immediately. Routinely prepared and evaluated CRM reports to maintain clearly definedexpectations. Collected, monitored and evaluated customer requirements to achieve desired delivery time andaudit review process. Managed call flow with up to 25 calls in queue per minute. Exceeded corporate target forcustomer satisfaction for 8 months in a row.Assembly line worker for Johnson Controls 04/2014 to 05/2015Malone Staffing Warren, MIResponsible for production work on assembly line connecting Dodge Truck dash boards, and 1500 Truck seatassembly.Monitored the daily activities of 350 truck parts to assist, customer support teams. Provided a high level of productand leadership support to representatives and clients.Front Desk Navigator Gratiot, 01/2014 to 06/2014Detroit Department of Social Services Detroit, MIVolunteered to assist customers with medical insurance application, online and hard copy. Assist withemployment opportunities, as well as educational programs, and GED application enrollment forms. Providedaccurate and appropriate information in response to customer inquiries. Made reasonable procedure exceptionsto accommodate unusual customer requests. Answered inquiries for social workers replying to food assistancerequest.Closing Team Customer Service Representative 05/2012 to 11/2013Quicken Detroit, MIResponsible for calling clients and discussing the mortgage loan process and brake down the terms and interestrate. Responsible for contacting other mortgage bankers for changes on clients behalf. Informed clients of FHAand VA loans. Verified client demographics information. Assisted team in completing assignments to reach themonthly goals.EducationCertificate of Completion: Skilled Trade Readiness Training 2014Access for All Detroit, MI, United StatesBachelor of Science: Social Work 2012Baker College Clinton Township, MI, United States |
