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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFILE:Results-oriented Customer Service Professional with proven experience in all aspects of principles and practices of office management and call center support. Demonstrates extensive knowledge of clerical and administrative systems and procedures including answering customer inquiries, addressing problems, maintaining confidentiality, multi-tasking, and time management. Excellent communicator and lifelong learner who continually upgrades skills to keep pace with the changing technological environment.WORK EXPERIENCE:Mercedes Benz StadiumHospitality Guest Services (Current) Temporary Agency)Robert Half Staffing Solutions, Atlanta, GACustomer Service Specialist Administrative/Clerical 2014-2019Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Schedule appointments and maintain and update appointment calendars.Receive payment and record receipts for services.Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.Analyze data to determine answers to questions from customers or members of the public.Merchant Lynx Services, Alpharetta, GA 2010 - 2012Customer Service RepresentativeResolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.Referred unresolved customer grievances to designated departments for further investigation.Determined charges for services requested, collect deposits or payments, or arrange for billingSolicit sales of new or additional services or products.Kaiser Permanente, Corporate Atlanta, GA 2009-2010Customer ServiceConferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Received inbound and placed outbound calls to customersMacys Federated Stores Lenox Mall, Atlanta, GA 2008-2009Sales & Customer ServiceGreeted customers and ascertain what each customer wants or needs.Described merchandise and explain use, operation, and care of merchandise to customers.Recommend, select, and help locate or obtain merchandise based on customer needs and desires.Computed sales prices, total purchases and receive and process cash or credit payment.Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.Demonstrated use or operation of merchandise.Placed special orders or call other stores to find desired items.Bryant, Pg. 2 PHONE NUMBER AVAILABLEIST Management, Adorno & Yoss, Law Firm, Atlanta, GA 2008-2008` Receptionist and Copy ServicesGreeted visitors, copy center, customer service, and clerical representative dutiesScanned document, sorted mail for distributionCommunicated with personnel for maintenance and office upkeepCollect, sort, distribute, or prepare mail, messages, or courier deliveriesAFR & ASSOCIATES, Inc., Atlanta, GA 2006Executive Administrative AssistantCreated travel itineraries and managed correspondence for President/CEOOrganized staff meetings, coordinated calendars, prepared presentations, initiated agendas, and recorded minutes of meetingsFollow through with tasks to be completed by management. Provided Quality Control Assistance to HUD/FEMA contracts Quality Control Department Manager.Transmit information or documents to customers, using computer, mail, or facsimile machineRhodes Furniture Corporation, Atlanta, GA 2001-2004Sales Associate February 2001 to 04Presented detailed product knowledge of quality furnishingsServed customers to negotiate salesResolved customers issues to ensure purchase satisfactionExhibited and displayed furnishings arrangementsMaintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.Demonstrated use or operation of merchandise.VOLUNTEER EXPERINCE:United Way, Atlanta GA.Receptionist/VolunteerEDUCATION:Art Institute of Atlanta, Atlanta, GA (Coursework Completed)MEMBERSHIPS:Urban League of Greater AtlantaWorkforce Education & Training |
