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Click here or scroll down to respond to this candidateCandidate's Name
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Mobile: PHONE NUMBER AVAILABLEEMAIL AVAILABLECUSTOMER SERVICE REP / 15+ YEARS EXPERIENCE IN:INTERNATIONAL LOGISTICS / CUSTOMS BROKERAGE / DISPATCH / IMPORT BILLING / TRANSPORTATIONPolished, professional customer service representative offering:* 15+ years of experience providing customer support in dynamic office environment for International Logistics, Customs Brokerage, and Transportation industry employers.* An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.* Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.ExperienceEntry Writer/Import Coordinator9/2019 present, Seko LogisticsResponsible for providing quotes, arranging transport, filing ISF, processing of Customs clearance, coordination of delivery to final destination and billing of fees/services for both air/sea freight shipments.Account Representative Imports7/2018 9/2019, Geodis USAReceive documentation and process customs clearances of ocean shipments accordingly, (consumption or FTZ). Billing of charges.Customs Brokerage Specialist9/2017 7/2018, Pilot Freight ServicesReceive documents from different stations to process air and ocean customs clearances according to rules/regulations of all US Government Agencies involved. Set up new customers, issue single or continuous entry bonds when necessary. Billing of all charges to customer.Import/Export Coordinator3/2017-9/2017, North American General Agents, Essington, PACurrently responsible to provide arrival of Seatrade USA vessel information to clients with invoice of collect charges for their corresponding shipments. Track and deliver containers according to customer requirements. Work with Customs brokers to ensure release is filed. Communicate with terminal to establish container status and availability. Identify and help to correct manifest errors with origin agents. Keep logs and records of freight release, payment, and documentation. Set up export documentation for departing vessel. Prepare reports for use by the Sales force.Senior Specialist, Import Compliance10/2016-3/2017, VWR International, LLC., Radnor, PAWorked with Customs brokers to make sure correct classifications and importer of record details were reported to U.S. Customs for new incoming shipments. Maintained and updated database of VWRs products with current classifications issued by U.S. Customs and other government agency requirements. Reviewed contracts to confirm terms coincided with purchase orders.Account Representative - Imports1/2012-10/2016, OHL International, Philadelphia, PAResponsible for the processing of commercial documentation to obtain customs and other government agency clearances, (i.e. FDA, USDA, etc.), of imported perishable cargo via air and sea, free trade zone administration for ship spares and truck shipments.Key accomplishments:* Managed a high-volume workload within a time sensitive environment.* Succeeded in filing customs entries in a timely manner consistently.* Became skilled in auditing international documentation ensuring compliance of governmental rules and regulations.Ocean Import Forwarding Lead2/2007-12/2011, Schenker Inc., Philadelphia, PAHandled customer inquiries, complaints, billing questions and payment status. Provided quotes and executed new service requests/new account set up. Calm irate callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, sales, new business, operations, and upper management.Key accomplishments:* Managed a high-volume workload within a deadline-driven environment. Resolved inquiries successfully and consistently met performance benchmarks in all areas (speed, accuracy, volume).* Became the lead go-to person for new reps/coordinators and particularly challenging calls as one of the companys primary mentors/trainers of both new and established employees.* Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus, team-work, and dependability in performance evaluations.* Monitored Forwarding Coordinators and successfully supported departmental and business objectives.Import Team Leader1/2005-2/2007, Schenker Inc., Philadelphia, PAManaged incoming calls from clients, responding to inquiries, resolving problems, and correcting entry errors. Reviewed and processed import documentation to obtain Customs and other government agency releases. Executed online entry changes via ABI and provided leads to sales personnel.Key accomplishments:* Succeeded in arranging the entire Import process from pick up at origin to the delivery at destination.* Coordinated customs and other government agency cargo examinations successfully.* Interacted with government agency officials courteously achieving on-time release of high priority cargo.* Monitored Entry Coordinators and successfully supported departmental and business objectives.Import Coordinator4/1999-12/2004, Schenker Inc., Philadelphia, PAProcessed customer import shipments via air and sea including customs clearance. Assisted clients with classification of products when necessary. Arranged delivery of cargo to desired destination. Organized billing of services per established rates/quotes and account credit terms.Key accomplishments:* Maintained Schenkers risk at a minimum by following established credit procedures.* Delivered outstanding service, exceeded expectations and built long-term loyalty with clients.* Successfully managed dissatisfied customers, conflicts, and challenging situations.* Acquired vast FDA knowledge as an essential tool for importing into the U.S.A.Education1995 - 1997 Universidad del Turabo Gurabo, PRBusiness Administration (2 years)GPA 3.42LanguagesFully bilingual, English/Spanish |
