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Russell Wm. Rossi Email: EMAIL AVAILABLEStreet Address  Wedgewood Dr. EMAIL AVAILABLERaleigh, NC Street Address  LinkedIn: LINKEDIN LINK AVAILABLEPHONE NUMBER AVAILABLEPHONE NUMBER AVAILABLE MobileSummaryHighly skilled technical professional with knowledge and experience in network administration and troubleshooting computer hardware and software issues.SkillsImplementing Security PolicyWireshark AnalysisForensic Examination with AutopsyMobile ForensicsIncident Management and ResolutionManaging and Maintaining FirewallsBuilding and Applying Images (desktop, laptop and server)Update and Patch ManagementRemote Support with BeyondTrustBeyondTrust Administration CertifiedVPN Configuration and MaintenanceProcurement with NC Purchasing SystemInventory and Asset ManagementAudio/Video Deployment and Recording ManagementEducationMaryville University, St. LouisMaster of Science in Cybersecurity May 2019Relevant Coursework:Controls for Effective Cyber DefenseCryptography and Network SecurityPen Testing and Advanced Pen TestingSecurity Log Management and AnalysisMobile Device Hacking and ForensicsForensic Examination and AnalysisDesigning and Implementing Cloud SecurityIncident Handling and BreachesCyber Law, Policy and ComplianceCertificationsCompTIA A+, Network+EmploymentNorth Carolina State Board of Elections August 2003  PresentRaleigh, NCOperations AnalystBuild, configure, and test development and production servers, various workstations, training environments, network printers and Hyper-V and ESX VMWare VM environments.Administer in-house Cisco LAN and Ubiquiti wireless networks; approximately 100 workstations, 50 servers, over 100 laptops and mobile devices and 30 network printers; from software updates to troubleshooting and complete rebuilds.Assist in preparing for DHS Audits prior to the 2016 Elections.Manage multiple datacenters for NC State Board of Elections.Assist with Board of Election data archive and security.Setup and configured SQL Servers in all county servers and on in-house SQL servers for testing, development and production environments.Assist Network Administrators in upgrading 100 County Board of Elections servers to Windows Server 2003 and upgraded County workstations to connect with upgraded servers.Upgrade county and in-house servers to Server 2012 and 2016, now assisting in the move to Azure Cloud and AWS Cloud.Support Storage Area network including Dell EqualLogic. Blade Chassis, and ISCSI Networks.Monitor 100 county office VPNs; server backups; server, printer and workstation connections, updates and configurations to support election applications.Provide input on issues such as Disaster Recovery, Security, etc.Assist users on State Election Information Management System (SEIMS) and Campaign Finance Reporting applications; installation, updating, troubleshooting, usage, network connectivity, and printing.Develop relationship with vendors, research hardware and software solutions, obtain quotes, write purchase requests and follow up on the acquisition process.Geek Squad December 2005  May 2009Raleigh, NCCIA (Counter Intelligence Agent)Checked in repairs, effected repairs and/or set up on remote diagnostic unit, Johnny Utah.Pre-configured machines for sales.Shipped equipment to repair facility.Installed software and hardware that customers purchased.Advised customers on best-case and worst-case scenarios and recommend Geek Squad solutions.TRG, Inc. April 2002  August 2003Raleigh, NCHelp Desk Level 2 Technical SpecialistCreated solutions, developed procedures and published those to a support knowledgebase, reducing problem resolution time and increasing employee productivity for both helpdesk and client.Supervised 7 - 10 Level 1 Analysts, escalating issues to the appropriate department, reviewing L1 cases daily, analyzing and coaching on complex issues through to resolution.Dial-in via PCAnywhere to evaluate issues, transfer files, adjust settings, etc. for clients.Developed and conduct training classes along with Power Point presentations.Fostered positive relationships with Level 4 Subject Matter Experts (SMEs) for developing and disseminating new policies, procedures and processes.Supported Pharmaceutical Sales Representatives on proprietary contact, accounting and communications software.Troubleshoot hardware, software, internet connections and communication software issues.Organizational Memberships:InfraGard (FBI)Cyber Security and Information Systems Information Analysis Center (CSIAC) (DoD)Delta Mu Delta Honor SocietyInstitute of Electrical and Electronics Engineers (IEEE)Information Systems Audit and Control Association (ISACA)North Carolina Local Government Information Technology Professionals (NCLGISA)