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Click here or scroll down to respond to this candidateCandidate's Name , MBAGarner, NC Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLE
Healthcare AdministrationHighly motivated and results-driven healthcare administrator with 17+ years of progressive experience spearheading and restructuring management operations and improving financial performance within high-volume healthcare offices.Proven track record of increasing performance, optimizing revenue and driving organizational efficiency through expertise in business development, project management, financial analysis, strategic planning and relationship building. Strong leader with success in directing highly skilled teams in delivering exceptional service, driving profitability and sustaining growth. Effective communicator with technical proficiency in MS Office, Epic, EHR, Super-user, All scripts, Mysis, EMR, Medi-tech, Athena, Sales Force, Streamlined, GoToMeetings and Uber conferences.Financial and Management Competencies Fiscal Reporting & Analysis Technology Systems / Integration Revenue Optimization & Management Strategic Planning and Implementation
Patient & Family Support Leadership & Development Operational Efficiency & Continuity Public & Community Relations
Career ExperienceUnified Physicians Management, Raleigh, NCOperations Account Manager, 2016PresentProvide day-to-day management oversight for 10 OB/GYN offices including budget administration, revenue and cost management reimbursement, quality assurance, performance improvement and human resources. Increase efficiency, accuracy and productivity by creating, implementing and streamlining improved office processes and reporting procedures. Lead quarterly meetings presenting key information such as revenue and financial data ensuring individual offices are reaching target revenue. Recruit, onboard and train clerical personnel and office managers improving operational continuity across all offices and enforcing effective workflow procedures. Enhance Athena Collector and Athena Collector & Clinical/Streamlined processes through rigorous training achieving company metrics and optimizing revenue while promptly resolving all questions and issues critical to the success and development of office managers and providers. Review and analyze key financial reports, identify key indicator trends and develop plans to ensure best practices are implemented to appropriately maximize office profitability. Build and develop an effective team, motivate and influence staff to excel and maintain excellent internal and external relationships continuously surpassing expectations and exceeding patient satisfaction.
Key Contributions: Orchestrated and implemented Pmall database (Practice Managers Associates, LLC) allowing for quick and smooth inter-office communication and cohesiveness. Integral member of NCAM (North Carolina Account Managers); Devised business practices to increase productivity, enhance efficient workflow processes and optimize accounts receivable revenue.
Launched 9 offices across the region through strategic planning and analysis of annual revenue and meticulous financial management skills.Career Experience, Continued.NCHV & Wake Heart Vascular Associates, Garner & Raleigh, NCOffice Administrator, 2007 - 2016
Tactfully analyzed and implemented improved standards and procedures for office personnel and providers. Performed all aspects of administrative operations from scheduling appointments, validating insurance and payment authorization, inputting claims, processing payments and responding to telephone inquiries. Reviewed and resolved technical issues, edited claims and reversed high percentage of rejections and denials. Coordinated and tracked vascular and special study pre-authorizations to facilitate timely approvals and educated patients regarding diagnostic procedures such as echocardiograms, nuclear medicine and other medical procedures. Vital in streamlining and supporting clinic flow ensuring the highest level of care and service is given to patients, fellow employees and referral sources. Trained staff at all NCHV locations and resolved staffing shortages as necessary.Key Contributions: Instrumental in the training and developing of staff, physicians and other healthcare teams in the use, function and troubleshooting of EPIC software.Johnston Memorial Hospital, Smithfield, NCPatient Accounts Specialist, 2005 2007Provide administrative, accounting and technical support by initiating and completing charges, maintaining departmental data and resolving problems in the patient billing process. Utilized excellent interpersonal skills to facilitate and negotiate timely and accurate payments. Monitored and tracked claim denials on a daily basis and counseled walk-in patients regarding insurance benefits and medical coverage questions. Re-directed incoming calls to appropriate personnel and researched and answered insurance and provider payment questions. Vital in ensuring operations ran efficient with a focus on supporting physicians, clinical staff and management to promote patient satisfaction.Key Contributions: Minimized delinquent account percentages by providing synergistic communication and drafting feasible payment plans. Maximized insurance reimbursements through tactful management and resolution of outstanding claims.Additional 6 years (1999 2005) of medical office experience in home health and hospice, medical equipment and neurology fields.
Education and CredentialsMaster of Business Administration, Healthcare ManagementStrayer University Raleigh, NC 2016Bachelor of Science, Healthcare AdministrationAshford University Charlotte, NC 2014Associate of Applied Science, Medical Office AdministrationPitt County Community College Greenville, NC
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