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PHONE NUMBER AVAILABLE EMAIL AVAILABLESammamish,WACustomer focused and quality driven test engineer with wide experience in testing and quality assurance. Proven expertise in testing enterprise class software and three tiered web architecture. Passionate about solving customer problems and providing creative solutions.Agile/ScrumSQLMicrosoft CRMRubyBugZillaApplication Center TestCustomer FocusAdaptabilityExcellent Communication SkillsSalesforceWATiR/Selenium WebDriverWORK EXPERIENCETesting and Quality AssuranceCreated hundreds of test cases and automated 75% of them using Ruby for testing web applications and three tiered web site for a client. Achieved 100% BVT automation saving hours every day on manual BVT.Experienced in creating test strategies and plans. Created plans and test cases for an offshore client as part of testing and releasing products built on Microsoft CRM. The plans were approved and signed off by the client.Designed and developed performance, load, security, functional, regression, system, localization and globalization test approaches and test cases. Accomplished 70% code coverage.Found multiple showstopper issues/bugs/defects as a result of comprehensive testing. 100% of all showstoppers were fixed.Advocated customer issues/defects by partnering with the customer and replicating the same in test environments. Presented quantifiable business case to get key issues resolved. Built a reputation of a key quality and customer advocate.Expert at setting up test environments including complex configurations. Responsible for setting up and maintaining MS CRM environments (including multiple server/domain configurations) for the entire test team.DocumentationSpearheaded an effort to create best practices, processes and documentation for new testers. These became the company standards for onboarding any new testers on the team.Led an effort to drive the organizations Six Sigma certification by creating documents in compliance with standards for audits. Delivered 15 documents within 20 days with zero changes required.Audited and quality controlled the test teams conformance to scrum iterations. Highlighted/reported missing/not on track items and those that required action.Created installation and user guides as part of installation packages for multiple products.Technology SpecialistSuggested better processes, cross trainings to be put in place for the organization.Configured Salesforce for the organization according to changing needs to improve usability of the software and efficiency of the users.Understanding, troubleshooting and resolving daily technology issues within the company.Responsible for procuring hardware and software resources.WORK HISTORYTechnology Specialist, The Pacific Financial Group, Bellevue, WA June 2018 - Dec 2018Client Services Associate, The Pacific Financial Group, Bellevue, WA Jan 2018 - Jun 2018Test Lead, Proteans Software Solutions, Bangalore, India 2004-2008Member Technical Staff, Calsoft Pvt. Ltd., Pune, India 2003-2004EDUCATIONBachelor of Engineering (Computers), Army Institute of Technology, Pune, India