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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY PROFILE:A US citizen senior level resource directly responsible for the successful management and quality assurance of large software solution installations and corporate development projects. Skilled in PMI and International Project Management standards and best practices. Additional demonstrated strengths include team leadership, initiative, motivation, technology foresight, and creativity with a very strong work ethic. Skilled in leading and managing all phases of the business and system development life cycle to include business analysis, functional and technical requirements definitions, design, development, testing, creating, monitoring and maintaining project plans. This with the ability to influence others and a tackle-any-issue attitude.SUMMARY OF QUALIFICATIONSManaged projects from design phase through final implementation as well as ensuring that the projects are aligned with IT strategies including all required data migration reporting on project performance.Managed development and testing projects on mainframe, iSeries (AS/400), and Client Server platforms using current technologies including Microsoft (.net; asp.net), Sun (Java/J2EE), SOUP, SQL Server, MS Visual Studio, XML, and legacy COBOL with RPG holding code reviews. In addition, I have managed a staff of web developers using different content management systems (CMS). Skilled and experienced working in a matrix and virtual team environment.Performed multiple roles/tasks including Project/Program Manager, Business Analyst, Release Manager, Systems Analyst, Requirement Study, Analysis, Design, Development, Conversion, Configuration Management, Re-engineering, System Testing, Implementation and Production Support. Certified Scrum Master.Successfully achieved end-to-end coordination and management of multiple IT projects from concept through implementation adopting SDLC methodology, ISO 9000 and CMMi Level 5 processes translating concepts into practice.Familiar with Information Technology Infrastructure Library (ITIL) and supporting technology.Oversee the fiscal, operational, administrative, and human resources management aspects of the IT resources required to make your program successful. Responsible for overall management of critical IT programs and develop and manage overall program strategy and roadmapDevelop project concept, feasibility, statistical analysis, and long term strategic plan documentationCreate and manage project plans; manage project to project plan, facilitated project planning incorporating all business needs, and managed vendor relationship with matrixes resources and shared servicesManaged project scope including documenting all change order requests on assigned projects and vendor managementFull use of the PMI (PMP) lifecycle methods, process and vernacular enhanced by additional best practices. PMO setup and creation, best methods mentoringOver 13 years in commercial-off-the-shelf (COTS) application configuration, management, and implementation services.Managed vendor relationships for supported products, technologies and servicesWith extensive knowledge and experience in project management methodologies and tools, made and communicate tactical decisions as necessary when balancing questions between cost, schedule, technical functionality and qualityMonitor day-to-day development performance of engineer team against project scheduleIdentify and assemble internal and external resources as a project team to implement the project planExtensive experience creating and delivering on budget, strategic and tactical planning, task management, resource management, project strata communications and risks mitigationSupervise project resources to achieve project goals and project schedules, including third party vendorsOversaw program milestones, resolve issues, and remove the barriers that might have hindered project executionComplete project in accordance with timeline, quality and client budgetary constraints delivering 95% defect free codeCommunicate regularly with clients, managers and stakeholders regarding project goals, objectives, deliverables, and plans providing status reporting through executive dashboards, charts, diagrams and tables fielding questions with appropriate responses.Created Requests for Information (RFI), Requests for Proposal (RFP), provided answers to both RFI and RFP, and created Statements of Work (SOW) for potential and achieved engagementsManage multiple projects simultaneously with the ability to speak to highly technical issues in a manner allowing all to understandI have managed and influenced technology project teams as small as 6 and as large as 200.Knowledge of Object Oriented Analysis and Design using Unified Modeling Language (UML) and Rational Unified Process (RUP)Initiated functional requirements gathering, authoring Use cases using UML and Project Delivery Framework (PDF).Proficient in developing Use Case Diagrams, Behavior Diagram (sequence diagrams, collaboration diagrams, and activity diagrams), Data Mapping, and Class Diagrams based on UML methodology.Strong facilitation skills and experience in leading requirements gathering, Use case walkthroughs, scenario development, test script writing, functional and automated testing, and functional requirement sessions.I have assumed projects that were behind in their implementation schedules, brought them back into focus and eliminated further schedule slippage providing successful implementation and deployment.Responsible for creation of Business Requirement Document (BRD), Use Case Specification Document, Software Requirements Specifications (SRS), Acceptance Test Driven Development (ATDD), and required wireframes as per the guidelines of Software Development Life Cycle (SDLC) Methodologies being used at that time.Facilitated daily and weekly Team Meetings to identify risks, impediments and identify work around solutionsFacilitated Joint Application Development (JAD) sessions communicating and managing expectations for the development of new and modified systems.Strong ability to identify project impacting issues with able to work with senior members of the project management team to develop and implement solutions.Provided management and oversight of the quality assurance for multiple testing engagements implementing not only on time and within budget but moreover successfully ensured the systems met all of their respective objectives.PROJECT METHODOLOGIESAgile Rapid Application Development (RAD)/SCRUMSAFe 4.0 AgileCapability Maturity Model Integration (CMMi)Arthur Andersens Method OneInformation Technology Infrastructure Library (ITIL)IBM Rational Unified Process (RUP)IBM SI MethodsProject Delivery Framework (PDF)WaterfallWellPoint Lean SDLCJ&J Flawless Project ExecutionArmed Services:US NavyData Systems Technician First Class (E-6)Top Secret Security Clearance, Department of State completed 5/2010 and Office of Naval IntelligenceSecret Security Clearance, Department of Defense, completed 2/28/2019Education:Florida International University, Miami, FLBachelor of Science, Computer ScienceSAFe Product Owner PHONE NUMBER AVAILABLE from Scaled AgileAgile Scrum Master (CSM) 582217 from VMEduDepartment of State: Contracting Officer's Representative, Cyber Security, ePerformance, SMART Messaging, Ethics, Leadership Development for Technical Professionals, Leading without Authority, Basic Leadership, Consular Task Force BasicsMQ Series, C++, Improved Programmer Productivity, SI Methods for Professionals from IBMiSeries (AS/400) multiple classes from Miami-Dade Community CollegeExtensive Supervisor and Project Management Training, System 2000 Database, from Metro Dade County.Mercury Quality Center by Hewlett Packard.Risk Base Testing, Pragmatic Software Testing from Rex Black Consulting Services (RBCS)Agile SAFe 4.0 Product Owner/Product Manager from Scaled AgileNetwork +, from New Horizons Computer Learning CentersPADI Open Water Dive InstructorPMI PMP candidatePROFESSIONAL EXPERIENCE:MANAGEMENT CONSULTANT Orlando, FL June 2015 PresentFidelity Information Services, Orlando, FL Senior Technical Project Delivery ManagerThrough Edge Services provided project management skills and knowledge to Fidelity Information Services (FIS). Selected with full ownership to assist FIS with the installation and configuration for Informatica Power Exchange and Power Center. Informatica ETL will be used to enhance and improve the timing of data being received out of each of three trust accounting systems (TAS), AddVantage, Global Plus, Trust Desk and into Global Data Store (GDS) for consumption by applications such as Unity or Wealth Portal. Unity users have a need for near real time data in order to make financial decisions, review account information, and provide reporting to clients on their requests. Implementing Informatica as a method to load data to GDS for review will help achieve this need and improve upon the ability that Unity will have to support its users. This will also open the ability to limit the amount of application program interface (API) calls to the TAS to pull back data, and the performance strain this could cause to retrieve the data.Penned the SoW between Informatica and FIS.Conducted business meeting to facilitate the development of Functional Design Documents (FDD) and technical design documents, (TDD).Provided senior leadership with weekly detailed status reports that were included in the dashboards present weekly to the steering committee.Coordinated the efforts between 7 in flight workstreams in a very tight timeline not to impact the efforts of Informatica consultants in the installation over the 3 TAS, 2 Oracle based, and 1 mainframe based.Able to anticipate, manage and resolve issues/risks and act as the point of contact for the project problem solvingProvided guidance and oversight of a very complex infrastructure with multiple servers and complicated file systems.The Informatica team consisted of 52 resources including specialists from each of the Trust Accounting Systems (TAS), business analysts, test analysists, developers, overall Solution Architects and Informatica specialists.Coordinated and monitored off/on shore sub-contractor activities and administers deliverables and finances in a matrixed environment.Tools: MS Office 365, MS Teams, SharePoint, Planview, Informatica MDM, Oracle 18C & 19C, Linux, Mainframe COBOL, VSAM, DB2, Azure Cloud, JIRA, Service Now, Vormetrics, Adobe XD, Waterfall and Agile SDLC methodologyBank of the West, Tempe, AZ Technical Delivery Project ManagerAs a member of the PMO, provided guidance over 5 significant work streams (mortgage, commercial card, know your customer [AML], on-line account opening, visionIP) for the separation between Bank of the West (BoW) and First Hawaiian Bank (FHB) for the program known as Buffalo. This was a data and digital transformation migration project.The Buffalo Program Objective was the disaggregation of FHB data, reports and metrics from Banc West Corp and Intermediate Holding Company Regulatory, Financial and Management reporting including all digital channels through the enterprise data warehouse (EDW) and Master Data Management (MDM) including application program interface (API).Rerouted the first mortgage loans from FHB mainframe to BoW and Unix client serverCreated, maintained and owned the overall program plan in an on-shore off-shore environmentStructured central program documentation on SharePoint and perform all work without appreciable direction raising questions to senior leadership only when issues could not resolved within the program.Insured quality of program products, services, and deliverables, including participating in reviews, audits and API reviews.Coordinated and monitored off/on shore sub-contractor activities and administers subcontractor deliverables and finances.Tools: MS Office, SharePoint, CA PPM SaaS v15.3, Informatica MDM, Oracle 12CR2, Innotas, Team Foundation Server (TFS), HP ALM, BoW Waterfall SDLC methodologyDeloitte Consulting, Lake Mary, FL Test ManagerDeloitte Consulting was awarded an open Connecticut bid to develop and replace the current mainframe Care 4 Kids with Connecticut Child Care. This is a new portal application that collects data and provides low income families with financial support to subsidize daycare. The parent/s are required to be working full time or enrolled in school full time for this digital transformation project.With 10 quality assurance technicians and 2 lead technicians, began the task of writing test scripts against in flux business system design documents. With an extremely aggressive time line using a hybrid agile methodology, began to use the completed test scripts to test the completed part of the code identifying defects in the newly developed application.Developed a comprehensive and detailed test plan. With limitations, provided detail Agile test schedule.Tools: MS Office 365, SharePoint 365, Agile, SQL Developer, JIRA, JAMA, SeleniumJohnson & Johnson, Monument, CO Senior Project ManagerThe Rainbow Synthes Program is a $12.6M supply chain management project to provide an AI20 variant indicator to existing medical device bar codes primarily for packaging and labeling changes.The objective is to establish the capability to manage multi-variants products E2E on a large-scale and compliant wayReported on project performanceAs a member of the Transformation PMO, provided guidance to 14 senior core team members to establish the AS-IS configurations leading to the TO-BE implementation until the project was cancelled.Tools: MS Office 365, JD Edwards v7.3, v8.12, SAP, SharePoint 365, Flawless Project Execution, Amazon Web Services (AWS)CitiBank, Tampa, FL Global Quality Assurance Test ManagerThe Global Anti-Money Laundering (GAML) Program was launched in August 2010 to drive a coordinated and consistent implementation of improvements to Citis execution of Know Your Customer (KYC) and workflow management. The objectives of this Global program include optimizing the banks operating model, KYC processes, and enabling emerging technologies. CitiKYC is envisioned to be a consistent repository for KYC information, across the entire bank, including all businesses and all regions.Assisted in the management of User Acceptance Testing, defect management, root cause analysis, management reporting, with on-shore/off-shore collaboration.Tools: MS Office Suite, MS Lync, Hewlett Packard Application Lifecycle Management (ALM) v12.01, Cisco VPN'sLouisiana Department of Education, Baton Rouge, LA Program Quality Assurance Test ManagerThe Louisiana Department of Education (LDE) provides Child Care Assistance Program (CCAP) to assist low-income families to pay for child care while working, attending school, or training. This program was assumed from the Louisiana Department of Child and Family Services (DCFS). There were massive changes required to the CCAP applications before LDE was able to assume this responsibility. Development was provided by Deloitte Consulting, LDE was responsible for testing this customer facing and backend processing application.Managed the User Acceptance testing effort supporting 468 test scenarios with 12 quality assurance test analysts and a business test team of 16 power users including the validation of test data for end to end testing in addition to digital transformationProvided support for the business ad-hoc test execution, defect reporting and daily testing statistics for senior management.Working closely with the development team, maintained a daily defect triage meeting with business partners and test analystsWas a significant part of the senior management team and clearly articulated the status of testing efforts supporting the implementation of CAF (Common Access Front End).This is a J2EE frontend to a COBOL CICS backend supporting batch processing and reporting.Tools: MS Office Suite, IBM Rational Test Suite (Rational Quality Manager, Requisite Pro, Clear Quest), Cisco VPN'sIBM GLOBAL BUSINESS SERVICES Orlando, FL November 2012 May 2015Managing ConsultantState Farm Insurance Corp., Bloomington, IL Scrum Master/Quality Assurance Test ManagerFor System Technology/Data & Information Systems, provided guidance and oversight for the testing of Discovery and Guided Analytic dashboards.Provided a Test Maturity Assessment of the current infrastructure testing efforts.Strengthened the entrance and exit criteria for test plansLead an effort to provide more comprehensive status reportsInvolved in the implementation of new procedures for creating Test Risk Management PlansTools: MS Office Suite, Hadoop, Cisco VPN's, open source testing tools TestLink and Trac, FTP/NDM modified Agile SDLC methodology, and Lotus Notes.WellPoint, Indianapolis, IN (now known as Anthem) Quality Assurance Test ManagerWellPoint is the largest managed health care, for-profit company in the Blue Cross and Blue Shield Association. This is an oncology management program with to consolidate services needed for cancer care across the WellPoint enterprise. This program is a coordinated effort with AIM to leverage the existing Radiology Benefit Management, Cardiac, SpecialtyPharmacy Management, and Radiation Therapy program technology/platforms. This Program leverages AIMs proven prior authorization portal with content provided by a contracted vendor, Eviti, to create a comprehensive treatment review tool to promote evidence-based, cost-effective oncology care for WellPoint members to support WellPoint's Enterprise Cancer Care Quality Program.This enterprise initiative required testing efforts from both onshore and offshore resources with very aggressive timelines all under required HIPAA guidelines.Providing the oversight and test management of this initiative consisting of both SIT and UAT testing with a staff of over 120 and providing most SIT testing occurring offshore.Provided Test Strategies, reviewed test plans and scripts, dashboard and detail management reporting.Accountable for insuring all project test resources adhere to the SDLC, this includes the LAMM level for the project, the Rational Tools, and the ITCC policy in this payer/provider environment. EDI 820 (Payment Order/Remittance), 834 (Benefit Enrollment), and 837 (Health Care Claims).WellPoint involved workstreams included Facets, ISG, WGS, WMDS, NASCO, MMIS, EMR, EDWard, IVR, and ITS among others. Hardware platforms include Mainframe, Unix, client-server, HPUX with Oracle 10G/11.Tools: MS Project, MS Word, MS Excel, MS PowerPoint, MS Outlook, SharePoint, combination of AT&T and Cisco VPN's, IBM Rational Test Suite, Gentran, Changeman, WellPoint Lean SDLC methodology, and Lotus Notes.SiriusXM, Washington, DC Scrum Master/Quality Assurance Test ManagerSiriusXM was contracted by Nissan North America to provide Telematics (MDM) services to certain covered vehicles which are equipped with devices capable of receiving and transmitting data for the Telematics services. Along with other vendors, including IBM, SiriusXM will have the ability to provide communication to and from vehicles through mobile handheld devices such as an iphone or android smartphone and a web portal website to manage activities for an automobile.In this client facing engagement, I selected, provided on boarding guidance to 5 quality assurance analysts from Michigan Delivery Center plus 6 test resources from off-shore India, and provided guidance on all testing activity.Uploaded over 1,700 test cases to Quality Center v11.0 Test Plan and linked tests to requirements. Created Test Plan and Test Lab structures and provided training to the test team for moving tests from test plan to test lab. Under my direction, system testing consists of application functional testing across 23 operating system/browser combinations for web portal and 18 combinations of mobile operating systems/browsers.Coordinated with enterprise test management, program manager, and provided weekly status against project plans.Provided User Interface support, mobile device management (MDM), and testingServed as initial escalation point for all test level risks/issues including defect management.Environment and tools: MS Project, MS Word, MS Excel, MS PowerPoint, combination of AT&T and Cisco VPN's, Kony, Perfecto, J2EE, Hewlett Packard Application Lifecycle Management (ALM) v11.0, MS Project Server, Agile/SCRUM SDLC methodology, and Lotus Notes.Health Management Information Technology (HMA), Naples, FL Quality Assurance Test ManagerProvided an analysis of the testing effort to support the implementation and testing of ICD-10 transition.Developed the current test strategy and at a high level, the plans to create test plans with defect management, test scenarios, and test cases to test the remediation of ICD-9 to ICD-10 conversion.Identified at a high level the test data requirements, the pain points of obsolete testing activity, and the test team structure with a staffing model.NiSource, Columbus, OH Quality Assurance Test ManagerNiSource is a distributor of Natural Gas and NiFit was a financial initiative to combine multiple companies acquired over the years by NiSource into one using PeopleSoft v9.1 accounting system.With a small contingency of onshore and off-shore quality assurance resources, managed the testing effort of one major legacy .net application, GasSource including user interface and two mainframe applications; Labor Distribution and Employee Accounting System Interface.For this client facing engagement, I personally developed business requirement from detail design documents, wrote and executed test scripts, provided weekly progress dashboards, reported against defects, gained system knowledge from Subject Matter Experts (SMEs), and provided knowledge transfer to QA staff members.Environment and tools: ISPF, TSO, File-Aid, IDCAMS, CICS, Visio, VPN, PeopleSoft v9.1, .Net with an Oracle backend, MS Project, MS Word, MS Excel, MS Access, MS PowerPoint, MS Project Server, Easytrieve, Xpediter, Hewlett Packard Application Lifecycle Management (Quality Center) v11.0, CMMi SDLC methodology, and Lotus Notes.MANAGEMENT CONSULTANT Orlando, FL June 2011 October 2012Florida Blue (Blue Cross Blue Shield), Jacksonville, FL Infrastructure Release ManagerDirected with hands-on involvement the provisioning of all Florida Blue applications moving from WebSphere v6 to WebSphere v7 in a Linux WAS6 to AIX WAS7 environment over 3 unit, 3 test, 1 performance, 1 training, 1 stage, and 1 production environment. This also included application upgrades, ICD-9 to ICD-10, and Availity interface with a new release every 28 days.Environment and tools: Build and Release Tool (BART), Service Request Tool (SRT), Hitachi ID Management Suite v7.1, HP Service Manager, HP Application Lifecycle Management v11.0 (Quality Center), VM Ware, MS Word, MS Excel, MS Project Server, MS PowerPoint, SharePoint, Visio, and MS Outlook. WebSphere, PeopleSoft, Siebel, DataMart, Java Rating Engine (JRE), Document Creation Engine (DCE), Small Group Proposal Tool (SGPT), Small Group Renewal Tool (SGRT), Rating Proposal Tool (eRate), Product Management Tool (PMT), McKesson Claims XTen CQT/CareCalc, Diamond, Case Management Society of America (CMSA), Med Clearance, Flexible Spending Arrangements (FSA), Quest, Sapphire, Information Management System (IMS), JIRA, Regular Business Member System (RBMS), Legacy, Gateways, Diamond Maintenance Tool (DMT), Corporate Medical Specialist Application (CMSA) and Corporate Medical Clearance Application (CMCA), Asset Manager, FTP/NDM, among others.CareCentrix, Tampa, FL Project Manager/Sr. Business Systems AnalystCareCentrix is the leading provider of home health benefits management services to the health care industry.Interacted with senior management to document requirements and provided development and testing oversight for an updated iSeries (AS/400) application for patient uncollected invoices in healthcare claims including user interface, always complying with HIPAA requirements.Invoices with open balances were transferred under precise and well defined rules to Apollo Home Street for soft collections.Reported planned progress against actual progress in PowerPoint presentation dashboard.Assisted in the development and management of release plans with rollout and back-out procedures.Chaired discussions with senior management on the implementation of NDC codes, units of measure and quantity into the claims EDI 837 transactions to various payers.Software tools: iSeries (AS/400) utilities, RPGLE, Control Language, MS Word, MS Excel, MS Project, MS PowerPoint, SharePoint, Visio, Gentran, At Task, and MS Outlook.Bank of America, Charlotte, NC Project Quality Assurance Test ManagerManaged the testing efforts for the mortgage transfer from Countrywide to Bank of America through 87 work streams with 19 QA Managers, 42 Test leads and 143 test engineers both on-shore, near shore and off-shore.Provided the driving force to insure accurate and on time testing artifact delivery and execution over monthly releases.Provided testing direction for failover/disaster recovery planning and execution.Tracked and reported against defects and defect corrections.Delivered statistical analysis on the progress of the testing initiative.Provided technical recommendation using best practices and testing procedures.Reviewed, corrected and provided recommendations for test plans and test scripts.Environment and tools: iSeries (AS/400) & utilities, RPGLE, COBOL/400 ILE, Java, HTML, C#, .Net, MS Word, MS Excel, MS Project, MS PowerPoint, MS SharePoint, HP/Mercury Quality Center, SQL, MS Visio, MS Outlook, Single Signon, VPN, Discovery document library, Nexus, Clarity, IQNavigator, FieldglassUNITED STATES DEPARTMENT OF STATE Washington, DC July 2010 May 2011Senior IT Project Manager/Government Technical MonitorWith an annual budget in excess of $4 Million, provided oversight and direction to a contract staff of 16 web developers, 2 project managers, and one program manager for the Bureau of Consular Affairs under ITIL Methodology.Manage the portal modernization, development and content of 3 public facing internet websites comprising of www.studentsabroad.state.gov, www.travel.state.gov, and www.adoption.state.gov providing the general public with valuable, current information in about 8,000 pages with over 45 million inquires in 2010. All 508 accessible and compliant.Manage the development and content of 1 Intranet website and 1 classified website with in excess of 15,000 pages.Evaluated and approved wireframe documentation, user interface acceptance, and website content in accordance with established DoS and Consular Affairs project life cycle policies and procedures.Successfully managed contracts and the vendors supporting these web development efforts.Environment and tools: 13 servers, Windows Server 2003, Adobe Creative Suite v3, MS Visual Studio, MS Visual SourceSafe, Webtrends Analytics, Coveo enterprise search, Google Mini search appliance, Percussion Rhythmyx, Adobe/Day CQ5, ITIL, MS Visio, MS Word, MS Excel, MS Project, MS PowerPoint, SharePoint, Webservices.MANAGEMENT CONSULTANT Orlando, FL January 2008 July 2010Butterfield Bank, Hamilton, Bermuda Enterprise Quality Assurance Test ManagerThis initiative consisted of the total replacement of core banking applications and moving platforms from IBM Mainframe to Client-Server with the relocation of the data center from on-island to Canada under the administration of Hewlett-PackardResponsible for the development and definition of the UAT test plans, test cases, test resources, various status reports, and coordinating with HP in the test environment securing approval for all testing deliverables including the project plan, UAT test plan, test schedule, resource plan with risk assessment and issue managementAdministered the support of 45 full time employees (FTEs) and 5 consultants in their efforts of to create test scenarios, test scripts, defect management and in the testing of the new applicationsBalanced the needs/constraints of the bank with the desire to bring a risk-based solution to the projectSoftware and tools: FlexCube Universal Banking System, FlexCube Lending and Leasing, FlexCube Online Direct Banking, Customer Accounts, Treasury, Back office support, Postilion (ATM and Point of Sale), Printech CheckPlus, Bill Pay Remittance, Trade Thru, Wire Transfers, Telephone Banking, SAP G/L, SAP Error Correction, Ariba, (HP)/Mercury Quality Center, SAN, MS Visio, MS Word, MS Excel, MS Project, MS PowerPointSoutheast Toyota, Pompano Beach, FL Scrum Master/Quality Assurance Technical LeadProvided application support testing and documentation for a new ASP.Net and (dot) .Net catalog portal using Service Oriented Architecture (SOA) available to all Toyota dealers in the Southeast in an e-commerce environment for Vehicle Modernization.As a technical lead, design and executed test cases, reported defects, provide QTP and Load Runner support and testing.Developed test plans, test scenarios, test scripts and provided hands-on testing for this very extensive and complicated catalog application along with other applications as regression testing including Active Directory and RACF security testing.Provided accurate and timely testing results along with managing time expectation and coordinating with developers, analysts and management indicating defects that must be recoded and tested again.Assisted with determination of load balancing and |
