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Click here or scroll down to respond to this candidateCandidate's Name
Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLEJOB TARGET: PROJECT MANAGER/BUSINESS ANALYSTQUALIFICATIONS PROFILESolution-focused, multi-faceted professional with 14 years combined experience in project management and business analyst across multiple industries. Strategic thinker with well developed leadership ability. Combines confident communication skills with keen ability to build instant rapport and cultivate interpersonal relationships. Sincere commitment to excellence and quality in ensuring technologies are resource efficient and user friendly to help meet corporate objectives and goals. Key strengths include:Workflow AnalysisProject ManagementSystem EnhancementCustomer integrationsZoom and Jira adminClient Support ServicesCost/Benefit AnalysisEnd User TrainingOperating EfficiencyBusiness Need RecognitionPreproduction TestingEDUCATION/CERTIFICATIONSM.S. Exercise Physiology, 2000 University of North Carolina, Greensboro, North CarolinaB.A. Exercise and Sport Science, 1998 University of North Carolina, Chapel Hill, North CarolinaPROFESSIONAL EXPEREINCEHit Promotional Products, Pinellas Park, FLPromotional products company that offers all lines of items, total sales grown 500% in last 10 years. An industry leader in integrations, customer support and manufacturing process.Senior IT Business Analyst May 2011-March 2021Business analyst and manager for projects across company from end to end. Gathered business requirements, interacted with developers, created test plans,training plans and documentation. interaction with third party vendors for software and hardware leadsLed move to Infor CRM for internal and external sales and customer service team. Designed customizations of CRM to meet reporting needs of Sales and customer service management.critical role in integration of two company acquisitionscentralized contract for printer/copier service, saving 15% per yearcustomer integration for order processing, able to reach 28% of orders coming in electronically, saving 2hrs of labor per order and eliminating errorszoom administrator in charge of managing users, new user setup and training over past 3 yearsJIRA administrator, viewing ticket requests, assigning to the correct team, providing additional information and designating if a bug, change request or new project and setting on the correct path.Varsity Logistics integration for Shipping needs, was lead business analyst for the projectTook our order entry process from a paper based process to automated paperless workflow that saved 10-20 minutes per order (3000 orders per day) and eliminated million sheets of paper used per yearmanufacturing scheduling program created to allow scheduling based on created rules for customer level, order quantity, machines available, etc that is fully controlled by the manufacturing team.Liaison with our customers utilizing Shopify storefronts as we created integration to pull those orders, skipping order entry process and give automated order status and order tracking once shipped.ANAZAOHEALTH CORPORATION, Tampa, FL1 of only 2 accredited compounding pharmacies in Florida specializing in intrathecal pump refills (60% of customers in the US) and nuclear pharmacy.Business Analyst/IT Liaison June 2007-August 2010Act as primary communicator between IT and operation departments (83 employees). Meet/interact with internal and external stakeholders, to define and refine business needs through requirements gathering and analysis to define project scope and plan software improvement/implementation; test, troubleshoot and train employees on operating system updates and reconfigurations. Analyze processes for quality control workflow to make changes/adjustments, based on efficiency, effect on workload, and return on investment. Prioritize and filter employee requests for hardware/software improvements.Awarded Employee of the Quarter in July 2008Selected as project management for 16 quality control software (VB.Net, SQL server) rollout/upgrades, focusing on end user efficiency and decreased error rate; ROI of over $250,000 for compounding pharmacy division.Created 27 new work processes saving over 10 work hours per week for customer service department.Championed customer service for MyAnazao.com ecommerce project (ASP.Net), assisting in webpage layout, beta testing, ensured continuity with in house system; program cut customer order process time by 50%.Designed training and newly improved work plan for customer service department related to ecommerce project; in 8 months saved 3000 keystrokes per day and decreased error rate by 20%.Integral contributor for internal software design project to revamp nuclear pharmacy division, streamlining work processes based on existing software used for compounding pharmacy. This enabled both operating systems to be user friendly and merging of customer service departments.Interviewed Las Vegas office stakeholders during integration to Tampa created operating software, insuring system met their needs completely and end users were prepared for software switch.Customer Service Rep March 2007-June 2007Confirm, enter and review orders from customers across the US. Provide exceptional service concerning account issues, shipping problems and general questions.Achieved highest order entry numbers 500+ per week with less than 0.5% error rate.Handle 60-80 client calls per day, assisting in patient information, account issues and order tracking.Insurance processing, including working through prior authorization, overrides and audits.Spearheaded clothing drive for Abe Brown prison ministry, collecting a van full of professional clothes to help those former incarcerated get back into the working world.Promoted to Business/IT liaison after 90 day review due to high productivity and proven ability to communicate with coworkers within multiple departments.RENEW LIFE FORMULAS, Palm Harbor, FLDietary supplement company recognized for high quality cleansing and detoxification products with a focus on educating consumers on product usage and overall wellness.Strategic Sales Manager, 2005-2007Specialized in promotion of digestive health supplements to 231 health food stores in a territory of 9 U.S states. Ensured a workable product inventory customized to each clients needs; effectively carried product sell-through and marketed new products and promotions. Educated retailers on competitive analysis and product suggestions for optimal customer satisfaction.Boosted revenue with a 24.9% gain from 2005 to 2006 in product sales.Established profitable relationships with consultative, solution based problem solving and rapport building.Reactivated 22 of 30 dormant accounts within assigned territory.Maintained 85% of stores as active (reordering every 0-60).Sustained the lowest discount percentage among sales team.Promoted after 1 year due to productivity, managerial recommendation and customer feedback.Retail Educator, 2004-2005Conducted product trainings of digestive supplements to retail health store employees while keeping organized and concise notes on all calls, communication, and training.Successfully averaged most outbound phone calls for 4 consecutive months resulting in greater customer contact, product education, and increased revenue.Achieved highest percentage of accounts trained and received recognition with monetary bonus award.Completed an intensive and competitive company training with highest average test score of 99%.Awarded for most new product trainings among education team.BALLY TOTAL FITNESS, Largo, FLWithin 40 years, became largest commercial operator of fitness centers in nation with over 400 international clubs.Head Personal Trainer, 2003- 2005Effectively used interpersonal relationships to prospect new business and personal training sales; conducted new member orientations and staff employee training.Performed 25 personal training sessions per week while maintaining 14 signed clients.Ranked highest in monthly sales volume for personal training 4 times.Top producer in personal training sales in 6 of 12 months.PYRAMIDS WELLNESS CENTER, Greensboro, NCNow known as The Club, an upscale fitness facility providing fitness classes, personal training, salon/spa services & childrens programs.Personal Trainer/Assistant Manager, 1999-2003Created wellness programs, trained fitness staff and oversaw front desk, personal training, and club operations. Demonstrated versatility of expertise in training a variety of PT clientele including athletes, post physical therapy, post cardiac, and post pulmonary rehab patients.Created training protocol for incoming personal training staff.Supervised front desk and personal training staff for a 1000 member, state of the art fitness club.Revamped inventory procedure for pro-shop decreasing expenses by 50% while maintaining profit margin.Designed teen strength and conditioning program which received 180% of expected profit. |
