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Click here or scroll down to respond to this candidateCandidate's Name IVI can be reached at below info.PHONE NUMBER AVAILABLEEMAIL AVAILABLE
Career ObjectivesApplicant looking for a job in any kind of customer service, but specializes in IT field. Job must be demanding, and able to push me to highest level of demand. Tech has mobile vehicle for destination that is required. Summary of QualificationsComputer LiterateI'm able to adapt to competitive work in customer service.Type 75 wpm.I'm able to solve customers issue and get along with workers and customers.Able to listen and no problem with team work.Microsoft Office SavvyTime managementCurrently Attending
Colorado TECHNICAL University
Bachelor in IT
Work HistoryCurrently Working for
January 4, 2021 and OngoingNextlink WirelessTechnical SupportMarch 22, 2020 Dec. 31, 2020Amazon in Fort WorthDelivery AssociateJan. 29, 2020- March 20, 2020Solera Claim Agent for Allstate located in Irving Tx Royal laneWork GapTaking Care of Family while at HomeAugust 01, 2015- Nov. 01, 2015Working Independently for Construction Company Estimating: Create Bids for Construction Companies using Window Base Office Excel Software Support: Assisting with Migration of Windows, upgrade of Software, Security ,email issues on Outlook, and Connectivity. Hardware Support: Configuration of Computers, modem, cabling, Wi-Fi to Computers, and Printers.SGS TemporaryNov. 20, 2013- July 31, 2015Help Desk for RadioShack OperationAssist Representative with troubleshooting.LEVEL 2 Support POS: Assisting CSR with correcting computer registers with correct pricing. Also troubleshooting receipts printers. Modem: Power Cycle and hard reboot if modem needed to be. Disconnect and Reconnect, and Replacement. Cisco routers: Power Cycle of Routers, Troubleshooting Connectivity issues, and Replacement. Cisco switches: Connectivity issues between Com 1 and Com2. Reboot if switches needed. Back office Servers: Dealing in Issues with SoftwareOf Computers online
Remote Access tool: Connecting Access to other end users to troubleshooting Software Issues on User End Install and upgrades. Tools of Boomgar
Pinnacle TechnicalSep. 2012- Mar 2013AT&T U-verse Tech SupportLEVEL 2 SUPPORT Internet: Support of HardwareAnd Software. Connectivity Issues, and upgrades.
Phone: Support of Connectivity threw Router. Cable: Assisting with upgrades of U-verse TV. Active Directory: Password reset for users accounts and emails. CRM: Assisting Customers with Billing, and Changes on Customer Accounts. Remote Access tool: Connecting to Customers Computers remotely to troubleshooting Software and Security. July 2012- Nov 2012Kelly Services
LEVEL 2 SupportApple Connect Tech Support Work from Home. Apple computers: Hardware and Software support, and Connectivity Issues upgrades of IOS Apple iPad: Hardware and Software support, and Connectivity Issues upgrades of IOS Apple iPhone: Hardware and Software support, and Connectivity Issues upgrades of IOS Active Directory: Password reset for end users accounts and emails. Assist with account set-up iCloud Configuration.
Framing CarpenterMaverick Framing - Dallas, Texas Framing Apt. complex Stairs: Frame stairs and install them to buildings units. Labor:
Apr 15, 2007 - Jul 15, 2009Customer ServiceTELVISTA INCLEVEL 1 SUPPORTProvide technical assistance for Verizon Customers. Computer Hardware equipment: Assist Customers with Disconnect, Reconnect, and with Replacement provided by tools of Verizon. Computer Software: Assist Customers with Computer Software Issues Install, Security, and Upgrades provided by End users or Verizon. Active Directory: Password reset for users accounts and emails. Internet Connectivity: Connecting with Modem, Routers, and Wifii. Cable: Assisting Customers with walkthrough Connecting, Reconnecting, Coaxial, Ethernet, and Replacement. Phone: Support of Connectivity threw Router. Remote Access tool: Connecting to Customers Computers remotely to troubleshooting Software and Security.
Mar 03, 1995 - Apr 13, 2007Bowen Properties Bowen properties - Fort Worth, Texas Maintenance and repair Repair and remodel building and Homes Plumbing Drywall
Mar 19, 1992 - Feb 26, 1995KFC - Ft. Worth, Texas CookEducationJul 2004 - Nov 2006Remington College - Ft. worth, TexasEducation Level: Associates DegreeMajor: Information TechnologyGPA: 3.0Graduated: YesSep 1995Tremble Tech - Fort Worth, TexasEducation Level: High School Diploma/GEDGraduated: YesTrainingSep 09, 2002 - Jul 29, 2004Brown MackieNetworkingComputer NetworkingStatus: CompletedOccupational ExperienceComputer Support Specialists ( 9 yrs. 0 mos. )Computer SkillsTyping Speed: 65 Words Per Minute Accounting Software (Peachtree, QuickBooks, etc.) Apple or Macintosh Computers Database Software (Oracle, Access, etc.) Data Entry Terminal (PDT, Mainframe Terminal, etc.) Desktop Publishing Software (InDesign, etc.) Email Software (Outlook, Thunderbird, etc.) Graphics or Drawing Software (Photoshop, etc.) Internet Browser (Internet Explorer, Firefox, etc.) Networking or Land Software (Cisco, etc.) Peripheral Devices (Scanners, Printers, etc.) Personal Computers Presentation Software (PowerPoint, Flash, etc.) Spreadsheet Software (Calk, Excel, etc.) Utility Software (Virus, File Compression, etc.) Web Design Software (Rapid Weaver, etc.) Word Processing Software (Word, WordPerfect, etc.)Language SkillsEnglish - Excellent (Read Write Speak)Driver's LicenseClass C - Standard Driver's License
ReferencesBarbara JacksonMotherPHONE NUMBER AVAILABLE |
