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Click here or scroll down to respond to this candidateCandidate's Name
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Email: EMAIL AVAILABLE Phone: PHONE NUMBER AVAILABLEOSWindows XP/Vista/7/8/10Server 2003/2008/2012/2016Software ApplicationsAzureOffice 2007-365Active DirectorySCCM 2012 Enterprise AdministrationService Desk Software BomgarVMware/VSphere/vRa/Horizon ViewDell Quest ARSPowerShell/PowerCLIIIS Internet Information ServicesService Desk Software CA/HEAT/Connectwise/FootprintsVirtual Machine Manager VMMBeyondTrust PowerbrokerSQL Management Studio DB administrationSolarwinds MSP N-CentralSharepoint 365Exchange 365 & HybridRemote Desktop Support RDP/TeamViewerHyper-VBlueZone MainframeLotus Notes 9Skype for BusinessGroup PolicyCitrix DirectorSCOM 2012 System Center Operations ManagerVeeam Backup & Replication, Enterprise Manager, CloudConnect, VAC, SureBackup ver 9.5/10HardwareKVMGeneral Printer Repair and MaintenanceWYSEDesktop and Laptop Maintenance and RepairNetworkingDNSTCP/IP Protocol SuiteDHCPFTP/SFTPRemote ManagementVPNSAN (XIO & Netapp)DFSIPAMProfessional ExperienceTeam Lead - Network Systems Administrator July 2015 November 2020Intellinet Corporation Cleveland, OHGlobal Scale L2 System AdministrationAzure support in Enterprise EnvironmentOffice 365 Enterprise Support as Global and User Admin role in tenantsRemote work via company laptop with VPN and published desktops (Citrix and RDS)Veeam Backup Administrator, migrating from Rapid Recovery. Issuing internal/tenant licenses, configuring tenant VMs, repositories, jobs, SureBackup, CloudConnect resources. Working with Veeam support when needed to resolve issues.24/7 Support with On-call rotationDHCP Scope Additions and DeletionsVDI resets and Desktop Pool Provision ModificationsHIPPA ComplianceDocumenting Procedures in DetailUtilize vSphere to Change and Create Virtual Machine ConfigurationsDisaster RecoveryLevel 1, 2, and Lead Administration for 3rd party clientsCleveland Municipal School District, Swagelok, Parker Hannifin, Aclara, Hospice Western Reserve, Bluebridge Networks, NuScript, Javitch Block, Lifeline Screening, Retina Associates,AD User, OU. Group, and Computer Administration. Including constant modification of groups for evolving security requirementsService and Application Remote Problem ResolutionFBI Fingerprint Background CheckRemote Desktop Assistance for Network and Application issuesSupervise 2-3 employees work1st point of contact for escalation.Enterprise server support for Dev/Test/Prod environmentsTCP/IP Suite Nslookup, Ping, Traceroute ToolsGroup Policy administration to include PCI compliance configurationApprove/Schedule PTOTrain new hiresManaging Solarwinds MSP N-Central that includes internal and customer devices.Remote Computer Technician May 2014 April 2015PlumChoice, Inc. Lowell, MAPhone and Chat Tech SupportCustomer TrainingMultitasking in Fast Paced EnvironmentAssisting Seven Customers at Once in ChatAssisting Three Customers in Chat and Taking Active Calls.Remote Computer Technician September 2013 May 2014Manpower Group, Inc. North Olmsted, OHContracted Work to Hire for PlumChoiceCaregiver/Receptionist September 2012 September 2013HCR ManorCare Cleveland, OHData Entry and Phone TransfersProvide Care for Fifteen Elderly PeopleProvide Care for Elderly Suffering from Alzheimers and DementiaAmerican Greetings World Headquarters November 2011 - January 2012Computer Technician Cleveland, OHSupport Employees in Corporate EnvironmentSupport for Two Thousand Computers on Global ScalePhone and In Person Tech SupportRe-imaging Using SCCM PXEComputer Technician October 2009 January 2010Insight Global, Inc. Rosemont, IL & Raleigh, NCData Migrations Using ServerUpgrade Existing Computers to New ComputersPhone and Chat Tech SupportCustomer TrainingAssisting Three Customers in Chat and Taking Active CallsAssisting Seven Customers at Once in ChatComputer Technician September 2005 March 2008Circuit City Brooklyn, OHIn Home ServiceTesting of New Hardware and SoftwareHome Network TroubleshootingProvided Guidance for DIY ClientsData Backup and PreservationVirus Removal and Tune-upsCustomer Application SupportFace to Face Tech Support for CustomersCustomer TrainingComponent UpgradesWalk-in PC Triage and RepairAssisted Sales People withResponsible for Ten Employees for Service ProvidedCustomer QuestionsWarranty RepairForklift Operator February 2005 August 2005Platform Services, Inc. Brook Park, OHHandle Hazardous MaterialsLoad and Unload Fifty-Three Foot TrailersCertificationsA+ Certified Professional 2005MTA Windows OS FundamentalsMTA Windows Server FundamentalsMCP Microsoft Certified ProfessionalMicrosoft Certified Azure Administrator AssociateVeeam Certified Sales ProfessionalVeeam Certified Technical Sales ProfessionalVMware Sales Professional FoundationVMware Technical Sales Professional FoundationMCSA Windows Server 2012 R2MCSA Windows Server 2016MCSA Office 365MCSA Windows 10MCSE MobilityMCSE Cloud Platform and Infrastructure x2Microsoft 365 Certified Modern Desktop Administrator AssociateEducationHigh School - 2004 Max S. Hayes Cleveland, OHCBT Direct A+ Coarse 2003-2005CBT Direct MCSA Windows Server 2012 R2 Course 2014-2015CBT Nuggets Microsoft courses for MTA, MCP, MCSA, and MCSE.PluralSight Microsoft courses for MCSA, and MCSE Server 2016.General Studies Cuyahoga Community College 2010-2011REFRENCESAvailable upon request. |
