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PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my customer service experience to the fullest.Education:Eastridge High School, East Irondequoit, NY 1990High School DiplomaMonroe Community College, Rochester, NY 1993AAS Medical Records TechnologyEmployment:ADT Security Services, West Henrietta, NY 1999 - presentEmergency Dispatch Operator - Outbound operatorTechnical Support/Customer Service - Inbound operatorPSC, Inc., Webster, NY 1995 - 1999Electronic printed circuit board assemblerSkills and Abilities:Excellent customer service skills/experienceAbility to work in a fast-paced environmentAble to determine customer needs and successfully assist themProficient with computer and telephone usage