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Click here or scroll down to respond to this candidateCandidate's Name
E-mail: EMAIL AVAILABLE Cell: PHONE NUMBER AVAILABLEFort Worth, TX. Street Address
ObjectiveProfessional with 10 years plus of customer service, administration, healthcare and hospitality experience. A team player, able to learn and adapt to multiple roles. Contributed high level of communication and leadership within a professional environment. Able to meet the goals and build professional relationships and obtain a position that will enable me to exercise my proficient multi-talented skills. I am a courteous, dedicated individual seeking a rewarding position where I can grow professionally and to obtain an opportunity for advancement.EducationConcorde Career College, Kansas City, MOGuadalupe Center for Culinary Arts, Kansas City, MOConcentration: Medical Assistant, Certification, 2010Concentration: Prep Cook Certification2016CPR CERTSAMA TrainedSkillsExcellent written and verbal communication skillsExpert in time and project management, prioritizing, and multi-taskingDynamic, flexible, positive attitude and optimistic personalityStrong analytical skills, problem solving and adaptabilityProficient in Word, Outlook, PowerPoint, Publisher, Adobe Standard, Excel, email and chat programs, Social Media Savvy, sales, customer serviceExperienceRecovery AdvocateEuless TXThe Right Step Promises Behavioral HealthApril-2017-PresentCoordinate with admissions and the nursing staff to ensure safety of the client environment.Document observations in patients' medical recordsRole model, demonstrating an understanding a balanced recovery program.Coordinate client care, ensure clients are in educational groups and aware of unit expectations.Facilitate RA led / Chronic Relapse groups for clients who have relapse multiple timesRecognize and assists in crisis situations and provide appropriate interventions.Escort clients for meals, appointments or other related activities monitor clientself-administration of medication and take vitals.Cashier/CrewMesquite, TXPhat WingsOctober- 2016- April-2017Greeted customers, taking and delivering orders, assisting with food preparation.Solving customer complaints, handling monetary transactions.Keeping the restaurant front area clean and well-stocked.Call Center RepKansas City, MO.Swope Health ServicesMarch-2016- August-2016Input data entry at time of call using appropriate call center software systems.Respond to incoming phones calls for all sites promptly and in an exceptional quality manner.Document every patient request and pertinent information via EMR so that practices can successfully respond to patient needs.Attained daily call production goals, scheduled appointments and routed calls to correct department, followed supervisor orders and exercised problem-solving skills.Receptionist/Recovery TechKansas City, MO.Imani House-Swope Health ServicesFebruary-2013-March-2016Provided customer service- first point of contact greater.Performed administrative tasks such as event notifications, copying, faxing, logging mail and handled external and internal telephone calls, processed referrals.Performed insurance verifications and determined eligibility.Performed urinalysis test onsite and sent offsite testing to lab. Read shift log at beginning of shift and completed shift log essential tasks by conclusion of shift.Complete new admission intake procedures according to Company policies on all new admissions (belongings searches, and paperwork).Observe and document client taking medication, recorded vitals and document daily progress in clients chart. Asist, teach and/or supervise clients with general program activities.Transport clients to appointments, meetings etc. |
