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PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL EXPERIENCENYS COVID-19 Contact Tracing Initiative, Central NY RegionTeam Supervisor Sep 2020 Dec 2020Lead a team of 15-20 Contact Tracers working remotely.Responsible for the leadership of the team, tracked progress against target goals, and provided direct supervision, oversight, and mentorship.Coordinated the team's schedules and provided daily remote supervision and troubleshooting.Communicated any process changes or new instructions to the team as appropriate.Performed Contact Tracer duties below as needed to keep up with workload volume.Contact Tracer Jun 2020 Sep 2020Communicated with contacts in a professional and empathetic manner maintaining emotional and cultural awareness. Followed a set script to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop.Provided contacts with approved information about NYS isolation and quarantine procedures, and if appropriate, referred them to a COVID-19 Community Support Specialist for social resources.Collected and recorded information on symptoms and needs into the proprietary Client Resource Management system with accuracy.Maintained ongoing communication with contacts to assess symptoms, ensured compliance with quarantine, determined social support needs and referred to appropriate specialists, and reported issues that arose. Complied with DOH training regarding confidential information related to personal information.Sheraton Syracuse University Hotel and Conference CenterFront Office Supervisor Feb 2020 Jun 2020Oversaw and directed front office personnel, encompassing guest service agents and shuttle drivers/bellmen.Accurately handled the check-in/check-out and billing processes as well as being the point person for all guest complaints, issues and compliments.Turning Stone Resort and CasinoFront Desk Supervisor Apr 2019 Aug 2019Oversaw all front desk personnel including desk agents, concierge, bellmen and doorman while managing 553 guest rooms encompassing two properties, one being a AAA Four Diamond property and the other a AAA three Diamond property.Responsible for all areas of guest satisfaction, ability to work any and all shifts.Served as liaison with casino gaming staff, food venues, and meeting space.Bankers Healthcare GroupAccount Executive Jan 2018 Mar 2019Served as dedicated inside sales executive working exclusively with the healthcare community.Through warm and hot leads, converted opportunity into full application and collected relevant documentation.Learned extensive product knowledge of multiple BHG programs and products and ability to sell all products.Learned and utilized basic understanding and use of Underwriting, Closing and Funding processes in effort to keep conversions above daily, monthly, and quarterly goals in addition to personal benchmark goals.Personally funded over $2 million monthly on average.Simplified EntertainmentEntertainment Consultant and Show Host Jul 2017 Jan 2018Primarily focused on sales and entertainment consultation for full-service events company servicing educational and military institutes.Handled full selling path from including prospecting, cold calling, negotiation, contract writing, invoicing, and payment, all while managing dozens of events and clients at once within specified territory.Served as day-of event manager for special events across the country.Marriott Syracuse DowntownNight Auditor/Guest Service Agent/Banquet Captain Aug 2016 Mar 2017Provided exceptional guest service while working the front desk in a four-star full-service property as a member of the opening team.Expertly and efficiently handled all aspects of guest services including check-ins, check-outs, billing and Night Audit duties while maintaining a professional and knowledge appearance.As Night Auditor, navigated advanced rooms and billing issues including those from banquet and food/beverage departments and performed end of month duties as required.Performed MOD and PIC duties as required overnight and in the event of an emergency.As a Banquet Captain, managed and ran a wide range of events from small meetings to two-hundred-person holiday parties and weddings while supervising a team of servers and bartenders, all while maintaining a professional attitude.DEGREES AND CERTIFICATIONSAssociate of Applied Science, Hospitality Management May 2015ServSafe Food and Alcohol CertifiedADDITIONAL SKILLSProficient in Microsoft Office Suite, Salesforce and various other Workforce Management and Client Relation software.Ability to operate multiple PMS, LOS and POS systems including OnQue, Fosse, Lightspeed, Opera and Micros at an advanced level as well as event planning systems including Event Pro, Social Tables and property specific systems.Advanced knowledge of working professional kitchen including catering, serving and bartending experience at a supervisory level. |
