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Click here or scroll down to respond to this candidateCandidate's Name
SUMMARYMotivating leader with history of building and managing large, culturally diverse teams. Proficient at identifying inefficient/nonproductive issues and integrating sensible solutions to achieve cost savings and increased productivity. Strong relationship builder works well with stakeholders and corporate teams.EXPERIENCEColumbia Hospitality Inc./Hotel Interurban - Director of RoomsSeattle, WA 03/2018 - 02/2020Objective: Ensured the smooth operation of guest services, valet services, and uniformed services, housekeeping, laundry, and communications in an attentive, friendly, efficient, and courteous manner. Also, provided all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.Established monthly reporting system monitoring labor and productivityHandled all guest complaints expeditiously resulting in complete resolution or compromiseClosely monitored the financial performance of all departments, by monitoring all Rooms expenses and ensuring results were in line with budget; on a daily basis, monitored labor to keep costs in line with business levelsProvided problem solving solutions where identified that assisted towards improved productivity, labor cost reduction, creating innovative and unique guest experiencesTwo Roads Hospitality LLC- Motif Seattle - Director of HousekeepingSeattle, WA 04/2016 - 03/2018Objective: Planned, directed, managed and oversaw the activities and operations of the department; trained and established operating systems; managed department labor expenses and overall results pertaining to hotel Profit and Loss; achieved guest satisfaction scores of 90% or more in guest room and bathroom cleanlinessOversaw cleanliness of all guest rooms and public space for a Four Diamond hotel with 319 guest roomsAchieved 90% Cleanliness scores from guest surveysMotivated and maintained morale of department to ensure satisfaction of 50+ employees and positive working environment: overall associate opinion satisfaction survey of 95%Ensured profitability of department and implement efficiencies to work within departmental budget expensesProvenance Hotels- Hotel 1000 - Area Human Resources ManagerSeattle, WA 12/2014 - 01/2017Objective: Oversaw and responsible for human resources needs of three Seattle properties. Regular visits to all three hotels on a rotating basis throughout the week. Addressed recruiting needs, employee issues, work injuries, performance issue and employee relations.1. Team Member Relations - 40%Provided advice and counsel to area General Managers, management and Team Members in all areas of Human Resource related programs, policies, issues and lawsCommunicated and interpreted various Company policies, procedures, laws, standards, and government regulations for Team Members and managers. Ensured all issues were resolved ethically and within company policies and legal guidelinesEducated, coached and developed leadership capability to help prevent future issues or concerns.Counseled area management regarding compliance with all Federal, State, and local employment laws, and acted as company representative in resolving any hotel complaints related to such compliance issues.Worked with Corporate Director of Human Resources and/or legal counsel to ensure that location practices complied with federal and state laws.Conducted and documented investigations pertaining to Department of Labor, unemployment, harassment and discrimination complaints in accordance with company guidelines as well as directives by company Legal department. Provided recommendations for appropriate resolution of investigations.Coached managers and supervisors utilizing company values, through coaching process, conflict management/resolution, discipline/corrective action procedures, and labor law compliance.Responded to all UI claim inquiries within established service-level agreements established by vendor or state.2. Talent Management/Development 30%Worked closely with hotel leaders to help create, implement and manage the people plan to align with business objectives.Provided consultation, support and guidance to Seattle are leaders on talent matters, sourcing needs, and strategic placement of talent.Lead the talent management/succession planning process and plan for assigned hotels to build capability, diversity, manage performance, retain and grow talent.Partnered with area General managers and leaders to develop plans to address short and long term talent needs.Lead the succession planning and Individual Development Plans of high performing Team Members in respective hotels.Developed, monitored, and educated leadership on recruiting plan, sourcing tactics and selection process to improve the flow, quality and selection of job candidates.Trained management in all areas of human resources to include policy, talent acquisition, performance management, leadership and management skills.Facilitated training of new company programs, HR courses and other initiatives as needed.Participated in the selection process for managers and department heads as requested.3. Business Partner 30%Provided counsel, feedback and coaching on broad ranging issues including business operations, process and all Team Member related actions that enhances the individual growth and superior performance of respective hotel.Worked systematically to diagnose problems, analyze data, identify root causes and recommend solutions for HR related business issues. In partnership with Corporate Director of Human Resources, developed creative and innovative solutions for improvement.Participated in business leadership meetings as a strategic partner to identify Team Member impact (development, Team Member relations, compensation, talent management, performance management and diversity initiatives) relative to business strategies.Visited hotel locations on a regular basis independently and with field leadership to identify trends and issues, provide guidance and coaching to hotel leaders on all HR related issues. Specific focus included staffing, scheduling, training, productivity/performance, Team Member engagement, career development andcompliance.Worked with Corporate Director of Human Resources and hotel leaders to implement diversity strategy and plan that focuses on recruiting, Team Member engagement, leadership development and community outreach.Benchmark Hospitality - Hotel 1000 - Director of Human ResourcesSeattle, WA 11/2012 - 12/2014Objective: Planned, directed, managed the activities and operations of the hotel's Human Resources Department including recruitment and selection, classification and compensation, employee and labor relations, personnel records, risk management, worker's compensation, insurance, employee/organizational development, diversity, affirmative action and ADA.Recruitment, hiring and delivering New Hire OrientationEnsured the timely and accurate documentation for all employees of Hotel pertaining to onboarding, benefits, payrollAdministered compensation and benefits; collaborated with broker each year upon renewal of policies to ensure the plan selected was the most beneficial to the HotelPerformed annual salary survey and used data to ensure annual salary reviews were administered and competitive with all similar sized hotels in townCoached and/or disciplined employee with complaints, grievances or disputes; coached managers on delivery of disciplineMaintained the human resource information system and employee databaseCoordinated employee safety, welfare and wellness; Safety committee memberMaintained knowledge of legal requirements and government reporting regulations affecting HR functionsCONTACTEMAIL AVAILABLEPHONE NUMBER AVAILABLE16933 Cobblestone Dr, WA 98037SKILLSTraining and mentoringTeam buildingCustomer serviceCommunicationsAdministrative supportTeam managementPlanning and coordinationOperational improvementProblem resolutionInventory managementProcess improvementEDUCATION AND TRAININGBachelor of Arts: Industrial And Organizational PsychologyUniversity of WashingtonSeattle, WA. |
