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Candidate's Name
Street Address  South, West StreetAllentown, PA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEwww.thefishcube.comOBJECTIVE: A position as a Bi-Lingual Customer Service Representative, incorporating my Bi-lingual skills in Spanish (Speach, reading and writting), and spanish education; with opportunities for growth and career advancement. EXPERIENCE: 2005 - 2018 Optum; United Healthcare; The Hartfort Instructional DesignerDesign and development of virtual, and self pace training Graphic Design,Web DesignVideo Development for TrainingTraining and Development of all Telecommuter Deployments Documents Bi-Lingual Customer Services Representative.1999  2005 SANTANDER CENTRAL HISPANO, New York, NY SWIFT Bilingual OperatorInput and verification of Spanish financial telecommunications Generation of daily SWIFT reportsAssist customer service department with the opening of DDA accounts and DDA report generation and distribution 1996  1998 DAI-ICHI KANGYO BANK, New York, NYBi-Lingual SWIFT and Telex AdministratorControl and maintenance of Authentication and Test keys Bilateral and test key exchange and correspondence Installation and upgrade of SWIFT software.Supervise staff of five.1994  1996 NATWEST SERVICES, Scranton, PAUnit Supervisor, DatabaseAuthentication and test key maintenance and control Bilateral key exchange implementation and controlIssuance of corporate PIN for wire transfeSupervise staff of 61989  1993 GIRO CREDIT BANK, New York, NYSupervisor SWIFT-TELEXTraining of personnel and managementUpgrade and maintenance of SWIFT authentication keys Assist foreign exchange back office with the confirmation and input of foreign exchange deals.EDUCATION:2003 Katharine Gibb School, New York, NYA.A. Digital Media1982  1983 American Institute of Banking, New York, NY Post-baccalaureate courses: Bank accounting, Credit and Financial Statement Analysis, Corporate Finance, Foreign Exchange Markets, Letter of Credit and Customer Services.1977  1981 Universidad De Panam, Panam City, Rep. Of Panam Accounting and Business AdministrationSKILLSFully Bilingual in Spanish (reading, writing, speaking) Proficiency in MS Word, Power PointWeb editing softwares: Abode Photoshop, Adobe Illustrator, Adobe Dreamweaver, Adobe MuseTraining and Development Applications: Adobe Captivate; Adobe Presenter