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Candidate's Name  PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY OF QUALIFICATIONSFive + yrs. Experience in administration, project management and customer service in multi-professional settings.Interpret and translate policies, procedures, programs and guidelinesDaily investigative and analytical researchNavigate, gather, input and maintain data records in multiple system applications.Ten years experience coordinating multifaceted activities within unsupervised environment, effectively handles difficult situations, negotiates, as well as develops and implements solutions, leading project execution to be timely and accurate.EDUCATIONNorthern Arizona University, Flagstaff AZMaster of Administration Project Management May 2018Northern Arizona University, Flagstaff AZBachelor of Public Administration Management December 2013PROFESSIONAL EXPERIENCEAT & T Communications March 2019 - PresentRetention SpecialistProblem resolution in a high stress fast paced environment, ensuring customer satisfaction with analytical skills while adhering to company policy and procedure. Assisting with DTV, Wireless and Internet software/hardware issues, and online account issues.Health Choice/Steward Health Care, Phoenix AZ August 2017  March 2019Call Center OperationsWorks with members and providers, manages multiple projects and prioritizes work tasks to adhere to deadlines and time frames. Problem-solving in a fast paced, high stress environment, helps providers/members with prior authorizations, primary care provider changes and simple to complex issues. Handles AZ/UT Medicaid and AZ/UT Medicare members. Written and verbal communication and data analysis.JoAnn Fabric & Crafts, Mesa AZ July 2016 - February 2017Store ManagerLed 20 associates to drive sales, responsible for administrative duties, project management, reports, sales, hiring, training, policy and procedure, customer service. Cleaned up the store and organized the crew achieving a three percent sales increase. Supervise staff, evaluate performance and provide professional developmental opportunities.7-Eleven, Glendale AZ August 2013  July 2014Store ManagerManaged 15 associates, vendors, inventory, hiring, training, administration, project scheduling and utilization, budget and analyze reports and trends to increase sales. Regulated inventory numbers and was recognized as number one in the district. Planning and budgeting, data analysis, problem solving and analytical skills. Employee development, interpersonal skills, team building and resource allocation.Walmart Super Center, Mesa AZ July 2010  August 2013 Assistant Store ManagerManaged 60-100 associates providing company direction, utilizing policy and procedure, administration, budgeting, assessing community needs, analyzed reports, project scheduling, safety and implemented action plans for project management. Extensive experience prioritizing and reprioritizing tasks as changes occur throughout the day. Achieved positive results on overnight shift bringing the crew together working as a team to reach organizational goals, exceeding expectations. Supervise staff, evaluate performance and provide professional developmental opportunities.VOLUNTEER WORKGentog LLC - Adult Daycare, prepared meals, games and entertainment. 1996 - 1998Portland, ORBlanchet House - Prepped and fed the homeless, soup kitchen. 2003  2006Portland, OR