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Click here or scroll down to respond to this candidate Active Department of Energy L Clearance
(Current DOE Q)
Candidate's Name
EMAIL AVAILABLE |PHONE NUMBER AVAILABLE
SUMMARY OF QUALIFICATIONS:
Nine years as a U.S. Navy Information Systems Technician, and over fourteen years as IT
Contractor (Tier 1 Help Desk/ Tier 2 Desktop Support/ Tier 3 Vulnerability Management)
demonstrating superior personal initiative, technical expertise, hardware/software, network
and multi-system (Windows/Unix) troubleshooting creativity and consistent performance
success.
Well-developed interpersonal relations, organizational and project management skills.
Demonstrated ability to handle multi-task responsibilities effectively.
Extremely dedicated, reliable and productive team player and employer asset.
At ease in fast paced environments.
EDUCATION AND TRAINING
AS Cyber Security, 2014-2017 Hagerstown Community College
HDI Desktop Support Technician, 2017
ITILv3, 2016
CompTIA A+ Certification, 2010
UNIX Fundamentals Training, 2002
Information Systems Administrator School NEC (2735), 2002
Academic Diploma, 1997
HIGHLIGHTS OF PROFESSIONAL EXPERIENCE
Vulnerability Management Analyst (06/17-Present)
Perform weekly/monthly scheduled internal Tenable Nessus/Netsparker/Burpsuite scans (Perform
external scans weekly with Tenable only).
Perform Adhoc scans and reports by customers request.
Perform risk assessments and execute tests to ensure functioning activities and security measures
Encrypt data transmissions to conceal confidential information as it is being transmitted
Develop plans to safeguard computer files/intellectual property against accidental or unauthorized
modification, destruction, or disclosure and to meet emergency data processing needs
Document computer security and emergency measures policies, procedures, and tests
Monitor use of computer files/intellectual property and regulates access to safeguard information
Perform required audits and tests related to the Business Continuity Plan
Desktop Tech Support Specialist (05/12-03/15)
Tier 2 Lead (03/15 06/17)
Utilize trouble ticket software (Remedy version 7.1/Service Now) for opening/closing/updating tickets
in a timely manner.
Setup and troubleshoot mobile devices such as Blackberry, IPhone, and Android devices for domestic
and international use
As part of the Refresh Team, I catalog, label, and deploy PC`s and peripherals to DOE users located at
all DOE sites when equipment is due to be refreshed or swapped out. We also set equipment up for user
and make sure everything is working to their expectations.
Utilize special software (migtool), and external hard drives to transfer users vital information so
nothing is lost during PC Refresh,
Troubleshoot software\hardware\network issues as they arise using combined technical knowledge of
the ITS team. We also train users on policies/procedures on the new equipment and software after
installation.
Make use of special software (safeboot) to encrypt all laptops after imaging them to maintain
Opsec/InfoSec.
As tier 2 Lead I assisted the team of seven desktop support techs whenever they ran into certain
problems that need extended troubleshooting, stand in for my immediate supervisor on daily meetings
when needed, and I took the lead on any project that came our way.
Desktop Support Technician (03/11-03/12)
Install desktops, portable microcomputers, peripherals, and software products for networked,
classified and standalone environments.
Detect and diagnose desktop hardware/software failures and make technical recommendations.
Conduct IT audits in compliance with policies governing the administration, utilization, and acquisition
of desktop and portable computer products.
Held a TS/SCI with CI poly at this position
Tier 3 Helpdesk Support Technician (03/07 02/11)
Utilize Remote Resolution Methods (i.e. SMS) to resolved customer issues updating user
settings, reinstalling software, etc..
Troubleshoots profile issues and configurations in MS Outlook and MS Office Suite, folder access,
mapping printers, providing shared drive access, etc.
Acts as the customer advocate and broker throughout the problem resolution lifecycle.
Proactively partners and communicates with customers and relevant parties to define and ensure
timely, quality IT/IS services
U.S. NAVY - Information Systems Technician 2nd Class (E-5), 1997-2006
Processed hundreds of formal communications and summary reports monthly in support of 60+ Navy
commands/ships in the Atlantic Theater.
Administered a Windows NT based LAN supporting 1200 nodes and 4000+ end users. Demonstrated
superior troubleshooting skills in the service and maintenance of 14 NT servers, 4 UNIX servers, XYLAN
ATM switches, internal/external routers, network printers, and the repair of defective PCs (nodes).
Instrumental in creating and maintaining 4000+ user accounts, monitoring network performance,
managing disk space on all servers and configuration of system files.
Maintained critical database used for payment of ships crew.
Maintained critical aviation maintenance material and management system, ensuring accurate and
timely aircraft maintenance support and flight data availability during critical overseas deployments.
Awarded Commanding Officers Letter of Commendation for superior performance.
Created over 1200 user accounts and mailboxes in support of a major training exercise. Incorporated
500+ CSV files into MS Exchange to ensure uninterrupted email services.
Operated Honeywell DSP-6 mainframe, LAN, Streamlined Alternative Logistics Transmissions System
(SALTS), and Message Dissemination Subsystem (MDS) in support of data and communications traffic
management for an overseas naval air base.
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