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Title Desktop Support Air Force
Target Location US-PA-Pittsburgh
Email Available with paid plan
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEEDUCATION: Bachelor Science, IT Management, DeVry University, Spring 2019Associate Degree, Electronics Technology, Penn Technical Institute Pittsburgh, PA, Summer 1999CERTIFICATIONS: CompTIA  Security +, 2014Training Concepts  Client Services Security Spec, 2014HP University  VLAN/Routing and Switching, 2013Microsoft Certified Professional, 2006CompTIA  Network +, 2005Configuring Windows 7  Training class completedInterconnect Cisco Net Devices  ICDN1  Class completedCompTIA Security + - Class completedRouting and Switching - ICND2  Class CompletedMTA Windows Security Essentials  Class CompletedCompTIA A+ - Class CompletedMILITARY: US Air Force 1984-1990, 1994-2000 - Honorably DischargedWORK HISTORYSystem Administrator, Zenith-American Solutions, Pittsburgh, PA May 2019ContractorMaintained client network infrastructures including routers, firewalls and serversSupporting a Data CenterAssisting Users with Active Directory passwords and GroupsSupporting applications like Oracle with Linux commandsHard Ware Tester End Point Admin, Thermo Fisher Scientific, Pittsburgh PA Oct 2018  Mar 2019Testing Images of different models of ComputersDeploying images from SCCMSetting up Servers for remote distributionSupporting Users during migrationsNetwork Administrator, Bombardier Corp, Pittsburgh PA Feb 2018  Oct 2018ContractorMaintained client network infrastructures including routers, firewalls and serversSupporting a Data CenterWorking with both Physical and Virtual ServicesAssisting Users with Active Directory passwords and GroupsDesktop Support Technician, Aetna Insurance, Greentree PA Jan 2018  Feb 2018Supporting User with Computers, laptops and Windows migrationsWindows 7 to Windows 10Troubleshooting Application and Operating System issues.IT Support Tech, Mitsubishi Electric, Warrendale PA Oct 2017  Dec 2017ContractorSupporting all Users with Troubleshooting issues as they ariseUtilizing SCCM to deploy images, updatesWorking with Active Directory to support UsersRobotics Technician, Bossa Nova Corp, Pittsburgh PA, Aug 2017  Oct 2017Setting up Robots to work at Wal Mart, using LinuxTroubleshooting, setup, and updating as needed.Studying to Certification for CompTIA Linux +Service Technician, Teksystems, Washington County Board of Elections Apr 2017  May 2017Setting up Voting Kiosks for the Upcoming Elections in Washington CountyHelp Desk Lead, E-Safe Pittsburgh, PA Nov 2016  Feb 2017Management of Helpdesk TechniciansLevel 2 supportClient visitationsSystem Administrator, Contractor, Bayer Corporation PITTSBURGH, PA Aug 2015  Apr 2016Troubleshot Windows Servers 2008 and 2012 utilizing HP SIM ticketing3rd Level Support for ServersPatched the Servers with WSUS and utilizing PowerShell Scripts to verify patches installed and reboot times of Servers.Configured Groups within Active DirectoryIT Manager, Contractor, WJYZ Fox46 Charlotte, NC July 2015Supported all Users with computer related issues and Application issuesMaintained daily back-ups using VeritasTroubleshot servers, and all associated network devicesUpdated the File Server they had to increase its ability to stream media inputsNetwork Support  Contractor, Newberry College Newberry, SC Apr 2015Troubleshot laptops, desktop of StudentsTook Helpdesk callsSystem Engineer, Contractor, Savannah River Site Aiken, SC Jan 2015  Mar 2015Built servers, both VM and Physical serversPatched the servers using Shavlik and SCCMHardware support of the DatacenterWorked with vCenter 5.0 AND 5.6Worked with Tenable and SolarWinds to scan and maintain server updates and Network securityWorking with Fiber to connect Servers to Cisco Switches and RoutersMaintained balance thru load balancers for efficiency of ApplicationsComputer Technician - Contractor, Alphanumeric Columbia, SC Aug 2014  Nov 2014Deployed computers for DSS Department across the State.Built and Installed images on the computersUsed scripts to upload user data and to download to new pcSet up local and network printersTroubleshot network connectivity problemsNetwork Administrator  Contractor, McEntire Produce Columbia, SC Feb 2014  Mar 2014Maintained NetworkSupported UsersSCCM - Patched Firmware and OS Patches for Windows 2012 ServersOrdered devicesMaintained F5 Application DeliveryAdministers Security for Network using firewallsSetup routers to provide Wireless accounts in building.Network Administrator - Hewlett Packard Corp. (HP) Columbia, SC Feb 2013 Nov 2013Maintained client network infrastructures including routers, firewalls and serversBuilt, patched, troubleshot servers. Both VM and Physical servers with 2008 R2 Windows Server OS. Applying patches and firmware updates to all server environments with SCCM.Installed and setup corporate firewallsMaintained and troubleshot of Infrastructure issues to include Active Directory, Exchange, Security, Anti-Virus, Group Policy, and all associated network devices.Assisted in the configuration of Cisco and Brocade routing and switching devices.Maintained of all Intrusion devices and VoIP Phone system, and all associated Data Center equipment.Maintained 2 Data Centers = Production and DevelopmentSystems Administrator - Computer Science Corporation (CSC) Blythewood, SC Jun 2008  Sep 2012Executed support of major clients within a global platform from remote sites.Maintained, troubleshot, built and decommissioned servers, both physical and VMware, which include Windows 2000, Windows 2003 and Windows 2008, within a large client systems network.Installed system upgrades and patched servers with security and software upgrades, using SMS to schedule and deploy patches.Provided excellent customer service and communications with the clients, co workers and other 3rd party contractors to get the mission accomplished and worked on-call 24/7 when detailed to keep the networks secure and in operation.Network migration and moving of Servers from 4 areas to 1 area.Network Administrator - IE Discovery/LTSC Columbia, SC Nov 2007  June 2008Engineered and maintained the network for the company.Set-up and building of servers and configuration of switches and installation of routers and switches and servers in Data CenterSet-up of workstations, installed printers, scanners, VoIP System and other hardware and maintained the system on a day to day basis with backups.Analyzed Issues for problem solving in reference to the various technologies used by the company.Initiated troubleshooting and fixed the system when necessary.Implemented new configuration of the network systems when needed and installed hardware, software and update patches and scripting as required.Utilized Active Directory to set-up users and permissions as needed. Maintained and troubleshot as neededDesktop Support Technician  Carolina First Bank Lexington,SC June 2001  Nov 2007Level 2\ Level 3 workUsed routers instead firewallsBuilding Servers, making cables to connect to Network, Installing into RacksMaintained client network infrastructures including routers and serversSetting the Servers on the Network, Troubleshooting hardware issuesUpdating and installing Routers and SwitchesCreating Images for Banks computersUtilizing SCC to deploy and update all computers and network devicesUtilizing Active Directory to support Users.

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