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Click here or scroll down to respond to this candidateMichael W. Jackson mobile: PHONE NUMBER AVAILABLEStreet Address Green Moss Hill email: EMAIL AVAILABLEMcKinney, TX Street Address
MANAGEMENT TRAINING & DEVELOPMENT CUSTOMER SERVICE MORTGAGEHighly motivated professional with over 16 years combined experience in the areas of management, training & development, home retention-loss mitigation, foreclosure, SBA, document execution customer service, finance and mortgage. Reputation for leadership skills, working well with a team, being goal driven and project management.EXPERIENCESPRINGLEAF /Mr. Cooper FKA NATIONSTAR, (JUNE 2014- FEBRUARY 2020)SENIOR FORECLOSURE SPECIALISTPrepare Proof of Claims, Motion for Relief and Reaffirmation agreements.Complete all appropriate documentation associated with REO sales, commercial accounts, or foreclosure.Prepare Short Sale, Deeds in Lieu of Foreclosure, Foreclosure Sale Bids, pay-offs and/or repayment plans for approval.Work appropriate SBA reports and update necessary databases/spreadsheets.Monitor eviction status of REO properties.Track and request bids to repair properties to effectively market the sale of the REO.Work and prepare every commercial and residential loan from cradle to grave.Maintain attorney communication via phone and emails.Ensure First Legal are filed on time.Responsible for timely processing of activities to ensure Timeline Management is met.Maintaining average CAPES assigned by state and firm.Following up with other departments and/or local counsel for outstanding items.Providing information and chronologies for investors requested reporting.Meet requirements/goal set forth for turnover ratio, FNMA and FHA timeline completion, milestone tracking, updating commercial documents,exception, avoiding delays, and pull through rate.BANK OF AMERICA (MAY 2005-SEPTEMBER 2013)SENIOR FORECLOSURE SPECIALIST (DECEMBER 2009-SEPTEMBER 2013)Actively review and pursue all loss mitigation alternatives in all appropriate customer circumstances and forward any potential customers to the appropriate Loss Mitigation Department for consideration.Manage foreclosure proceedings on approximately 600 assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, Realtors, appraisers and any other party involved with the foreclosure.Upon request, provides the attorney with accurate foreclosure figures, including reinstatement, payoff, judgment, and assumption figures. In addition, provide the attorney with accurately executed documents as requested.Oversee mortgage loan documents from initial foreclosure until the sale of the property including bidding instruction, next day sales reports, sales results, and bankruptcy reports.Manage and troubleshoot any issues or holds and communicate resolutions to ensure effective processing of loans. Assisted Document Execution in reviewing and correcting collateral documentsLOSS MITIGATION SPECIALIST (MAY 2005-DECEMBER 2009)Make outbound calls on Investor specific accounts/customers to secure outstanding financial packagesReceive inbound calls/inquiries from authorized third parties (realtors, Brokers, Attorneys)Make outbound loss mitigation solicitation callsInitiate workout programs to prevent foreclosures, analyze mortgagors financial statements, evaluate debt ratios, reviews mortgagors payment record and educate borrowers on alternative money sources/payment options to bring loan current. Work with borrower to reach a long-term solution that may include liquidating the property by way of Deed in lieu of Foreclosure and or short pay off.Perform skip tracing on all no-contacts utilizing (application data), internet skip tracing WEB sites, fact finding with third parties to establish contactPerform routine loss mitigation reviews including loan level to ensure complianceRecommend Loss Mitigation course (forbearance, repayment, short sale, deed in lieu, modification etc) of action based off investor specific loss mitigation waterfalls, initiatives or agreements.Ensure State specific letters and call attempts are conducted as required.ALLIANCE DATA SYSTEM, DALLAS, TEXASCUSTOMER SERVICE REPRESENTATIVE (JANUARY 2001-MAY 2005)Managed the activation process of customer satellite accounts and access cards.Worked with all levels of management to resolve customer service and retention issues.Assisted with department training of staff.AEGIS COMMUNICATION, DALLAS, TEXASBILLING SPECIALIST (NOVEMBER 1999 JANUARY 2001)Provided customer service via phone, email and mail to customers.Coordinated efforts to resolve billing issues with customers.Processed billing documents and managed customer contact database.EDUCATIONTexas Southern University, Houston, Texas (1993-1996)El Centro Community College, Dallas, Texas (1992-1993)Coursework Emphasis: PsychologyTECHNOLOGY & COMPUTER SKILLSMicrosoft Office, Word, Excel, Power Point, Database Management, Internet, 10-Key, Outlook, AS400, LPS Desktop, Lotus Notes, Iportal, Homebase, Homesaver, Equator, Sharepoint, Class, LSAMS, Pacer,File Net, Remedy, IAssist |
