| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
HP: PHONE NUMBER AVAILABLE Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY OF EXPERIENCE: . Vast understanding of mortgage/loss mitigation and pipeline management . Strong computer/data entry skills with CPI, Web Query, Workflow, AS Payment Systems, Hope Portables, and NACA online web . Three years' experience with loan processing and MSP; experience includes working with investors such as FHA, Fannie Mac, Freddie Mac, USDA, VA and HAMP . Experience with back-office systems-Pega, Concierge, Access, CitiSmart, FileNet, Systematics, Salesforce, HR related systems, Workforce Management . Experienced in conducting loan interviews; excellent decision-making skills . Skilled in the coordination of community and regional home foreclosure events . Excellent communicator; capable of quickly establishing rapport with customers . Experience working with SAP and strong Microsoft Excel skillsEXPERIENCE:05/02/2017-05/31/2019 Compliance AML KYC Associate Analyst, Citibank. Conducted independent reviews that included analysis of "Know Your Customer" information for various business client types to facilitate completion of requirements related to Citi's Enhanced Due Diligence Program and "Know Your Customer" regulatory requirements.
. Specific responsibilities varied and involved reviewing a client's account activity, internet research, and client profile information.
Performed banker outreach, if additional information was needed.. Demonstrated extensive banking and compliance knowledge in workingAML/KYC related issues. . Displayed the ability to exercise sound judgment and to observe the highest degree of confidentiality in the handling of client information such as transactions, geographical, product, and client types, etc.. Maintained a strong level of independence and possessed the ability to make decisions in a timely manner and exercised strong written and verbal communication skills on different levels. . Assessed and deciphered higher risk attributes and maintained organizational and time management skills with a high focus on attention to detail and accuracy.. Utilized several internal systems and tools as well as externalsystems such as Lexis Nexis and internet search engines to help understand and validatethe purpose of client accounts as well as to detect potentially suspiciousactivity.. Demonstrated and maintained production goals and quality standardswhile seeking to identify best practices.
08/01/2016-02/10/2017 Customer Service Client Representative, CapitalGroup (Contractor) . Maintained investment databases located within SharePoint. . Retained responsibility and accountability for entering data into the system (s); provided follow through on the disposition of the raw data. . Performed price calculations to appropriately charge for selected fees and services. . Input checks into investment accounts. . Updated dealer investment accounts upon request of the customer, investor, or advisor.01/25/07/2016 Loan Servicing Specialist 4, Wells Fargo (Contractor) . Completed production work within the Special Loans Department. . Reviewed loan documentation and worked with multiple ARM servicing applications to correct loan data and provide accurate financial analysis . Performed research to locate information necessary to complete loan documentation. . Identified, analyzed, and corrected discrepancies found in loan documentation. . Utilized archival systems for Core and 512; maintained a working knowledge of the Fidelity System.09/2015- 12/20/15 Title Review, USAA (Contractor) . Analyzed complex loan scenarios to determine the validity of a changed circumstance. . Maintained understanding of fee changes that resulted from a changed circumstance. . Completed re-disclosure of the Loan Estimate, Good Faith Estimate, or Truth-In-Lending documents. . Analyzed income, assets, credit, real estate property appraisals, homeowner's insurance, mortgage, flood insurance, title commitments, loan conditions, and loan credit for use in approval decisions.05/2015-09/2015 Loan Servicing Specialist 3, Wells Fargo (Contractor-AppleOne) . Reviewed accounts for open tasks. . Opened tasks for letters and removals for appeals and non-appeals. . Maintained applicable compliance conformity as it relates to data integrity and risk management. . Engaged and advised consumer real estate customers of available solutions to resolve mortgage delinquencies. . Assisted business lines based on volumes/capacity. . Provided support to several business lines within Collections Home Preservation Support Group (CHPSG)) to include: Hardest Hit Funds, BCS Removal, Quality Control, Due Diligence, Appeals, and Trail Monitoring.2013-2014 SFLS Claims Processor, Claims Recovery Financial Services . Completed required claim forms as determined by the client, company, and/or investor requirements to file mortgage insurance claims to HUD within established time standards. . Performed documents prep, imaging, balancing, research, and data entry. . Compiled, coded, categorized, audited, and verified information or data. . Reviewed government claims in accordance with HUD and client guidelines prior to a compliance review. . Identified missing documentation and submitted requests for information to the clients, attorneys, and/or property preservation companies. . Utilized relevant information and individual judgment to determine whether claims complied with laws, regulations, or standards. . Reviewed reports daily to ensure follow up was being conducted promptly.2010 -2013 Home Preservation Specialist II, Wells Fargo . Answered inbound inquiries from borrowers regarding the status of the loss mitigation, loan modification, short sale, and foreclosure process. . Interviewed borrowers to understand the borrower's specific situation; identified and requested the appropriate documents required for processing loan modification and review. . Accessed information on multiple systems to inform borrowers of loan terms, important dates, and deadlines. . Communicated and coordinated with multiple servicing departments (both internal and external) to inform the borrower of current status, options, next steps; remained as the single point of contact to the borrower throughout the loss mitigation, loan modification, and foreclosure process. . Ensured necessary information and completed packages were received promptly; maintained, tracked, and logged related data in multiple systems. . Placed outbound calls to notify borrowers when additional loan document information was required; followed up on loan documents. . Reviewed loan documents such as the 4506-T, income tax, RMA, food stamp award letters, pay stubs, child support award letters, and bank statements. . Worked with borrowers to get loan modifications signed and closed.2007-2009 Member Service Representative, Randolph Brooks FCU . Promoted and sold products and services to existing and potential members. . Addressed member concerns and reconciled accounts. . Obtained Safe Deposit Box certification to include opening/closing of safe deposit boxes, assisted with drillings, and completed SBA file maintenance and record detention. . Audited loan documentation; input auto loan and credit card applications. . Performed telephone transfers, deposits, and withdrawals. . Processed VISA payments, IRAs, and CDs. . Assisted management with the preparation of employee feedback reports. . Interviewed members for loans. . Balanced transactions and assisted members with the NETBRANCH automated delivery system. . Processed auto, personal, signature, bill consolidation, line of credit, and credit card loans.2004-2007 Senior Member Services Officer, Security Service FCU . Promoted and sold products and services to existing and potential members. . Addressed member concerns and reconciled accounts. . Obtained Safe Deposit Box certification to include opening/closing of safe deposit boxes, assisted with drillings, and completed SBA file maintenance and record detention. . Audited loan documentation, including title work to ensure complete documentation. . Performed telephone transfers, deposits, and withdrawals. . Processed auto, personal, signature, bill consolidation, line of credit, and credit card loans. . Processed VISA payments, IRAs, CDs. . Assisted management with the preparation of employee feedback reports. . Balanced transactions and assisted members with the COMPUBRANCH automated delivery system. . Handled FDR and Bill Pay transactions.ACHIEVEMENTS: . Cross-Sell Queen, SSFCU-Dezavala Branch, September 2002 . Senior Leadership Team Award for Excellent Client Feedback, Citibank . Maintained 200-250 calls per day as a Member Service Specialist for Alaska USA Federal Credit Union.SPECIAL TRAINING:|Loan Training Phase |SCRA ||I/II | ||Foreclosure |Notary ||Short Sale |MSO ||Deed N Lieu |FDR ||PCS Training |SMSO | |
