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C L I E N T M A N A G E RPROFESSIONAL SUMMARYSenior site manager with 5+ yearsof experience in the field. Dedicatedto employees' satisfaction whilestreamlining operations to exceland reinvent companies. Passionfor Excel and Sharepoint/Microsoft365.ACHIEVEMENTSReduced overtime from 20% to 0%at client's site.Lowest turnover of any site acrossthe footprint.Managed most profitable salesbranch in Northeast district forcompany.Interviewed and hired over 30individuals as the Client Manager.CONTACT INFO:P: PHONE NUMBER AVAILABLEE: EMAIL AVAILABLEA: 7056 Eastern NW AveWashington DC, 20012 ACADEMIC EDUCATIONHarrisburg Area CollegeAssociates of Business Studies, 2016Warwick High SchoolBatch Valedictorian, Class of 2014CORE SKILLS:- Management/Leadership- Excellent written and verbal communication skills- Quickbooks- Excel/Microsoft 365- Accounting/Payroll- Sales Experience- High Communication Skills- Interior Design- Customer Satisfaction AnalystEMPLOYMENT BACKGROUND- Reported directly to the client to ensure expectations are being met- Managed and trained employees- In charge of scheduling, payroll, hiring- Managed all access and security privileges for M&T banks in Pennsylvania- Involved in the selection, recruitment, testing, evaluation, and promoting site personnelClient ManagerAllied Unviersal/M&T Bank May 2019 - Present- Head of the chargeback department- Reviewed and entered contracts for different organizations- Charged and paid clients weekly for the services provided- Communicated directly with customers to ensure that their legal obligations were being metEFT ManagerNational Acceptance Company May 2017 - October 2017- Trained employees for customer relationship, development and management- In charge of payroll and scheduling for up to 6 different sites- Promoted to the office manager position after being the top salesman- Head of the HR department- Used Quickbooks for payrollSales Office ManagerHarrisburg Marketing Inc October 2017 - May 2019 |