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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE (Cell) EMAIL AVAILABLECAREER SUMMARYAn Information Technology professional with 15 years of related experience (8+ years in System Administration), currently helping provide program solutions for an S&P fortune 500 company and seeking to remain in a large organization that focuses on employee growth and career pathing. Recent experience involves monitoring hardware/software applications and sudden server outages for immediate troubleshooting, supporting company-wide Technology and Network Operating Systems, etc. A highly organized and detail-oriented multi-tasker with a drive toward esteemed ranking, both ethically and professionally.COMPUTER SKILLSApplications: Microsoft Office (Access, Visio, SharePoint), Microsoft Active Directory, Microsoft SQL Server Management Studio, Adobe (PageMaker, Acrobat, Photoshop), JIRA, VictorOPS, Dell Remote Access Controller (DRAC), Synergy, Simple Network Management Protocol (SNMP) service, ServiceNow Helpdesk, Internet Information Service (IIS) Manager, McAfee and Norton Antivirus, VMware Infrastructure Client, Master AdFlow server UI, VMware vSphere Client, SolarWinds, Scalr, Sumo Logic, Confluence, New Relic, DataDog, Kronos, Splunk Digital and Cloud, PagerDuty, Dynamic app - Information gathering platformMonitoring Software: ScienceLogic EM7, SiteScope, LINUX WebScan, Merge Monitor, Grafana, KibanaNetwork: LAN/WAN, VLAN, Telnet, ipconfig (command switches), NetBIOS, virtual servers, WNIC, DHCP, DNS, map network drive, TCP/IP Networking, Microsoft Terminal Service (mstsc), secure shell (ssh)Hardware: Hard drives, Network processors, Motherboard, Power Supply, Modem, Smart Classroom, SCSI I/O ports, Data projector, Sound and Video cards, Nortel BayStack 450 Patch Panel and Cisco Catalyst 3560V2Operating Systems: OpenSolaris v11; UNIX, Fedora Core, KDE LINUX, Mac OS 10.5/ 10.6. Microsoft Windows 2000/2003/2008/ 2012, Windows 7 - 10Programming Languages: C/C++, JAVAEXPERIENCEPyramid Consulting Capital One FinancialNetwork Operations Cloud Software Support Glen Allen, VA April 2019 PresentAs part of the Technical Operations team, supported a wide variety of platforms and applications, including AWS, Card Decisioning applications and Dynamic app Information gathering platformConducted investigations on enterprise wide issues concerning AMP (Acquisitions Modernization Platform) - Decisioning application and Capstone - Manual Queue Decisioning monitorDesigned, tested, and implemented a Technology Operations Center Intake System that streamlined the triage of multiple Lines of Business issues and inquiresDesigned and developed solutions to enterprise wide customer facing problems including card transfers, card rewards, and entitlementsDeveloped, researched, and implemented application programming interfaces (APIs) - communication protocols between software components; working with different systems and tools like HIVE, Grafana, App rally, GitHub, Arow-Cloud (Automated Release, Orchestration & Workload) and many moreWorked in Agile software development environment as part of a scaled Agile frameworkGannett Media Technologies InternationalSystems Administrator Chesapeake, VA July 2010 January 2019Using EM7, SiteScope and other monitoring software, conduct 24-hour monitoring of over 850 web products and 3800 serversRemote into servers using telnet, Secure Shell (ssh), or Microsoft Terminal Server Connection (mstsc) to perform system reboots, Internet Information Services (IIS) resets, restart services, complete maintenance tasks, power cycles, and upgrades. Utilizing the DRAC (Dell Remote Access Controller) for remote console resetsPlanned and implemented updates and upgrades including the migration of on-prem servers to virtual serversSupported Web servers and Application servers, mediated issues in IIS and Apache/TomcatSupport company-wide Network Operating Systems Microsoft Windows 2012/2016, Windows 7 10 and KDE, Fedora Core LinuxResponsible for installation, configuration and management of all aspects of the Active Directory environment and its supporting components, for certain application software including VMWareAssumed responsibility for a VMWare environment consisting of 45 hosts and 600 VMs. Successfully upgraded, reconfigured and managed this complex server farmAnalyze, test, troubleshot, repair, modify and maintain hardware and software application, web servers, production servers and file serversDeploy proprietary applications and systems patches and upgrades on non-client facing serversUsing the ticketing system JIRA & ServiceNow, document incidents and send out event alerts for after-hour escalations of critical issues. With an aim to restore normal service operation as quickly as possibleCreated and administered Windows logon accounts, passwords, and login scripts in an Active Directory environmentManage file permissions and directory structure per established guidelines and maintain services specific to enterprise-size networks, (DHCP, DNS, WINS, and Active Directory)Abacus Corporation Virginia Beach Public SchoolsComputer Resource Specialist Virginia Beach, VA February 2010 July 2010Configured and installed SOL testing software Testnav 6.9 for Dell 600 and HP laptops and desktops Involved in the installation and rollout of new software packages Symantec Antivirus v11, upgraded wireless network interface cardsRe-imaged 1,280 desktop and laptop computers using PXE booting TFTPD32 for windows Server 2008Using shell scripting, created scripts to move files and install the Testnav applicationConfigured lines and drops with the Nortel Networks BayStack 450-24t Switch Patch Panel and Cisco Catalyst 3560V2-24TS 24 Ethernet 10/100 ports and 2 Small Form-Factor Pluggable (SFP) portsRiverside Regional Medical CenterMedia Specialist Newport News, VA August 2007 - August 2008Supported the development of audio and video content for various online projects and campaigns, including podcasts, webcasts, and video podcastsResearched and recommend opportunities to increase internal efficiency of server, network and desktop hardware, software and applicationsPerformed root cause analysis for logged issues, suggested process improvements, and assist users with technical setup for web accessEDUCATIONAL BACKGROUNDNorfolk State University, Norfolk, VABachelor of Science in Computer ScienceGraduation May 2010PROFESSIONAL CERTIFICATIONSAWS Cloud Practitioner Certification November 2019 PresentSumo Logic Pro User Certification July 2018 PresentDocker Quick Start Certification April 2018 PresentDevOps Essentials Certification May 2017 PresentCompTIA Cloud Essentials Certification September 2017 Present |
