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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Spotswood DriveLyndhurst Ohio Street Address
PHONE NUMBER AVAILABLE (mobile)EMAIL AVAILABLESTRENGHTS:Outstanding ability to effectively lead a team to yield maximum results for the property and greater development of the individualDeveloping customer loyaltyIncreasing business by continuously working with team and implementing innovative strategiesAn intense drive to increase sales and successful proven reputation at closing dealsEffective verbal and written communication skills with clients and ability to maintain client relationshipsCapability in generating effective solutions on strict time constraintsAbility to work with multiple clients and project at onceWORK EXPERIENCE02/2007-presentExecutive Caterers / LanderhavenPosition: Catering & Events ManagerHandle Event Sales and Customer ServiceCurrent and new customer contact via email or phoneCoordinate details of events for weddings, social events & conferences/meetingsCalculate budgets, pricing estimates and ensure they are adhered toMeet with clients for possible sales and preparation of upcoming event by conducting research, site visits and find resources to ensure proper execution of eventPrepare quotes & presentations for eventsSchedule supporting staff for eventsServe as liaison with vendors on event related mattersCreate room layoutsInitiate, coordinate and monitor events timelines and ensure deadlines are metTrack Status & regular updates of eventsAnswer and manage incoming calls with clients and vendorsKeep record of event finances including check request, invoicing and reporting10/2004-2007Executive Caterers at Landerhaven6111 LanderbrookMayfield Hts. Ohio 44124Banquet ManagerGreet Customers upon arrivalCo-ordinate with all departments for overall appearance and maintance of groundsAttention to detail to handle last minute changes quicklySupervise staff to ensure adequate and consistent levels of serviceConsistent check of Banquet food and beverage quality to ensure that services meet customer specificationsGuest hostess and greeterSet up buffets including display and registration tablesAttendance and participation of weekly F & B meeting and department head meetingDealing with customer complaints08/2001-05/2005National Continental/Progressive Insurance CompanyLanderbrook Corporate Center5920 Landerbrook DriveMayfield Hts., Ohio 44124Position: Commercial Underwriter IPrepare technical written documentation on underwriting process, premium audits and minor premium disputesAnalyze the risk factor of applicants, reviewing applications and pointing out discrepanciesCommunicate basic underwriting issues to insureds, producers and processors/CSRsProvide direction and assistance to processors and customer services repsAssist team members with daily questions, problems and complaints and research of underwriting issuesPerform risk evaluations, determining need for premium audits/inspections, premium disputes, underwriting applications/quotes, loss runs, D&B reports, CAB reports, financial statements, cost of hire exposures,, bills of lading, financial audit, and experience ratingAcquire knowledge of underwriting guidelines, federal regulations and state statutes01/1997-08/2001National Continental/Progressive Insurance Company300 North Commons Blvd.Mayfield Village, Ohio 44143Position: Assistant UnderwriterHandled telephone inquiries from customers and coworkersMonitor and respond to incoming communicationsParticipated in Focus GroupsCommunicated results to Underwriting, Industry and ProcessingAssisted and backed up coach (distribute, centralize, and process work)Conducted Producer ProjectCreated, distributed, and analyzed daily tracking reports, calendars, logs and filingsImplemented programs for production and processing improvementsInterviewed applicants for processorAssisted in new hire staff training and developmentEDUCATIONCornell UniversityIthaca NYHospitality ManagementUrsuline CollegeLyndhurst, OhioBA degree in Business ManagementCuyahoga Community CollegeHighland HeightsCourses for BA degree in BusinessCuyahoga Community CollegeHighland HeightsAssociate of Applied Business Degree inOffice Administration/Administrative Asst.Charles F. Brush High SchoolSouth Euclid, OhioGrades 11 and 12American Community Schools of Athens, GreeceAthens, GreeceGrades 9 and 10SPECIAL SKILLS AND TRAININGMicrosoft Word, Outlook, Power Point, Excel, Caterease Software, Social TablesBilingual (Greek)Certificates:CWP- Association of Bridal Consultants/ Certified Wedding PlannerHospitality ManagementReferences available upon request |
