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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLESummaryDedicated, motivated and focused Technical Writer and Business Analyst with a passion for written and oral communication. Proficient in: technical writing, business analysis, support, managing project teams and knowledge transfer. Has, time and again, demonstrated excellence in oral and written communications as well as presentation skills in a variety of professional contexts. Brings an in-depth understanding of current and emerging technologies and their business applications to the workplace. Has the proven ability to bring to s bear outstanding problem-solving abilities along with superlative interpersonal and organizational skills.Technical SkillsAdobe AcrobatAdobe ExperienceManagerAdobe IllustratorAccess SQLASP.NetAssemblerBlackberry Exchange ServerC++CGIClarify HelpdeskCitrix MetaFrameColdFusionConfluenceConstant ContactContributeCornerstone-on-DemandCSS, CSS LayoutsDHTMLDreamweaverFlashGhostGhostscriptGitHubGoToMyPCHP ALMHTML 4.0, 4.01, 5HP Server hardwareInternetITILExplorer/Firefox/NetscapeJavaScript/JSON/JavaLinux RedHatMcAfee AntivirusMicrosoft AccessMicrosoft Front PageMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectOnelog X7PagerDutyPeachtreePhotoshopPodcasting/RSSProject managementQuickBooksRemedy HelpDeskRSA Secure IDRSSSDLCService Max/SalesforceSharePointSQLSwitches/Hubs/RoutersTaleoTCP/IPTechnical trainingTechnical writingTrend Micro AntivirusVB.Net 1.0, 2.0, 3.5VBScriptVisioVisual BasicVPNVisual programmingVisual Studio 2005Visual Studio 2008Visual Web DeveloperWebCTWeb developmentWindows ActiveDirectoryWindows 9x/2000/NT/XPWindows NetBIOSWireless networkingWindows NOS AdministrationXMLXSLTCertificationsAdvanced programming certification from Brick Computer Science InstituteMicrosoft Certified Programmer in Visual Basic 5.0 & 6.0 (Distributed and Desktop applications)Microsoft Office Users Specialist certifiedProfessional Experience01/2006/20 KPMGTechnical WriterWorked seamlessly with various teams in a 100% remote capacitybefore and during COVID-19.Interfaced with section leaders to complete a massive campaign to document internal business practices and procedures.Authored 38 documents in four days to beat a tight deadline imposed on the Tax segment of the project.Was retained despite volatility due to COVID-19 by virtue of high work output and accuracy.03/18 11/19 Bed, Bath and BeyondTechnical Writer / Business AnalystServing as a business analyst, firewall expert and documentation author for their Enterprise Applications Organization in an ITIL environment.Composed documentation relating to their TIBCO/Kafka/ServiceNow/HP ALM and Salesforce environments.Conducted meetings to lead a complete revamp of the on-boarding procedures for new applications.Documented their password administration for REMEDY, GitHub, Jira, Confluence, Jenkins, Nexus and other systems.Became the corporate asset manager and thus, oversaw over $90M in assets.Was given administrator status for ServiceNow (knowledge management) and UAT, Jira Core, Rational and Google Cloud Platform (GCP).Worked in conjunction with the Support Center and Service Management department to document best practices and procedures for the support of the external (retail) and internal (corporate) operations.12/17 - 01/18 C.R. Bard/Becton-DickinsonBusiness Analyst / Technical WriterCollaborated with the Development and Planning team to compose a complete suite of SOP documents for their ServiceMax implementation.Authored user test scripts for QC/QA to aid in the ServiceMax deployment.Further assessed needs and completed documentation in support of the ServiceMax release.11/17 01/18 Princeton Theological SeminaryAdministrator/InstructorServed as an administrator and instructor for their implementation of Confluence.Provided on-site support of Trustees with respect to computer issues, tutorials for Microsoft Office applications and thought leadership with regard to the use of their computer resources.Created comprehensive end-user tutorials.Led classes for staff and faculty in Confluence features in addition to courses in MS Office, SharePoint and other applications as needed.08/17 - 10/17 Deloitte DigitalAuthorWorked as the principal author for a white paper on People-Based Measurement (PBM).Composed the content of the paper using The Deloitte Voice throughout.Content of the paper will serve to evangelize Deloittes client (Facebook) position in the PBM space.07/16 - 06/17 Laughing ZebraContent WriterAuthored content for mobile sites using Adobe Experience Manager.Helped to establish branding through LiveFyre.Performed web analytics.Created PowerPoint presentation decks for clientele marketing efforts.04/16 - 07/16 GigaSpacesSenior Marketing Technical WriterWorked under the Director of Marketing as part of the Marketing effort prior to the release of their Extreme Application Processing (XAP) edition and InsightEdge (IE) offering.Composed all inward and outward facing content for these products in time for their debut.Generated a 33% increase in sales in the first quarter when my content was added to the website.Conducted interviews with members of the Sales, Production and Development teams by way of gleaning the information needed to write documentation.Aided the sales team by creating effective PowerPoint presentations.Composed all inward/outward facing web, social media and brochure content.Collaborated with all levels of staff to develop a sales manifesto so as to aid the effort of better evangelizing the Extreme Application Processing (XAP) side of the house.10/15 - 12/15 Johnson and JohnsonContractor/Technical Writer/LMS TechnicianWrote Tier 1-3 support scripts for their Taleo initiative.Scheduled and conducted meetings with members of the Taleo support team and expanded the initial import of the scripts to include pro-active measures each tier could incorporate into their level of service so as to avoid the pitfall of untimely escalations.Re-imagined the concept of Knowledge Base Article (KBA) to include not only the steps toward the resolution of a client issue but, further pro-active measures each tier of support could utilize to avoid unnecessary tier escalation. This has resulted in an immediate 25% decrease in unnecessary support escalations.Authored documentation for the departments information security and ITIL guidelines.Coordinated regular meetings with support staff to ascertain information necessary to the document generation process.Supplied requested documentation well within deadlines.Published in-house courses for the newly re-versioned Cornerstone-on-demand Learning Management System/Knowledge Management System (LMS/KMS). This effort enabled the LMS to go online on-time, world-wide, in early December 2015.01/15 - 08/15 Johnson Service Group/DPT LaboratoriesContractor/Technical WriterWorked remotely through the DPT Laboratories location in Lakewood, N.J. to finalize and format technical 21 CFR Part 11 documentation prior to electronic submission to the U.S. Food and Drug Administration (FDA). This resulted in an excess of 80% first-time documentation acceptance rate with the FDA.Consulted with Quality Assurance (QA) staff to obtain requirements and ensure document preparedness prior to final formatting/submission.Conducted in-house training for staff validation specialists in Microsoft Office applications as well as the proper formatting of documentation for compliance with 21 CFR Part 11.Served as a resource for preparation of validation documents for both QA staff and management.Edited, verified and added content to their information security and ITIL documentation.12/11 - 11/14 New Jersey State JudiciaryContractor/Technical WriterAuthored a statement of requirements and use case documents for a new Web project unique to the Judiciary.Partnered with developers and SMEs to obtain the information needed to suit the business requirements for compelling documentation.Authored run-books for the various IT initiatives present within the organization.Composed the Disaster Recovery playbook as well as the IT 5-Year Plan (2012-2017).Interviewed stakeholders and SMEs to obtain the information needed to write compelling documentation for the end users. Much of what was written was reviewed and approved for presentation to the highest levels of state government.Served as a Business Analyst evaluating the needs of the Appellate Court Business Unit for a website that would enable pro se litigants the opportunity to assemble a properly formatted Appellate brief. Coordinated and conducted meetings with the ACBU staff so as to define needs and review the documentation being provided for development.Conducted meetings with development staff on SDLC and HP ALM issues for purposes of reportage with respect to freshly generated APIs.Reviewed and documented code using C++, Java and JSONInstituted a change control structure that labeled corrective actions within the Appellate Court Business Unit specifically for the development of their website.Wrote RFPs/RFQs and a compendium of applications used for review by executive management and the judiciary as part of a common SDK.Reviewed and supplied additional content to their guidelines for practical information security and ITIL.Provided content for a variety of MS PowerPoint presentations being given by members of the management and project lead staff to the justices of the Supreme Court and state government.09/07 - 12/12 Avtech USAReviewed/and re-wrote course descriptions for the corporate website.Authored content for all printed advertising brochures featuring language targeted to multiple audiences/arenas/disciplines.Worked remotely to compose and provide the school with a professional course catalog. This is currently being used to support all divisions of the school and has resulted in a 35% increase in professional enrollments to the school.Coordinated this activity with the schools Director of Marketing.Created course content using PowerPoint to illustrate topics not easily understood by students through normal classroom learning.Researched each class being offered so as to present the gist of what was being taught so as to better capture the attention of potential students. This documentation was recognized by the New Jersey Department of Labor for its clarity and presentation.09/11 - 12/12 Brookdale CollegeAdjunct InstructorServed as a teaching adjunct for the colleges department of Corporate Outreach. All classes were conducted at the clients sites.Evaluated clients training needs and provided input on the ultimate training solution for each case.Supplied training based on the clients needs.Taught all of the various Microsoft Office applications as well as classes in Apple/Macintosh usage.Environment: MS Office Apple/Macintosh01/11 12/14 Middlesex County CollegeAdjunct InstructorTaught classes for the colleges department of Corporate Outreach located in Edison, N.J.Provided teaching solutions for a variety of commercial clients in consultation with the Dean.Conducted training, onsite and on-campus, in Microsoft Office applications, Microsoft Project and SQL Server.Environment: MS Office, MS Project, MS SQL Server06/07 - 07/13 Avtech USAConsultantTaught corporate classes in MOUS, MS Project, Web-Development, Object-Oriented Programming, XML and computerized accounting (macro-economics, QuickBooks, Peachtree). This was typically done either at the clients site or, at the various locations owned by the school (Eatontown, N.J.; South Plainfield, N.J.; Fairfield, N.J.).Provided business development through the Office of the Marketing Director where my skills in generating written copy for print and web are being utilized in attracting new clients to the school.Often employed in qualifying potential clients in terms of their real training needs. This has led to a specialty wherein clients are consulted to better streamline the flow of data and information in their business so as to achieve higher production.Composed and taught a class in Information Technology Service Management (ITSM).Environment: Visual Studio 2005-08, VB.Net, HTML, CSS, XML, XSLT, ASP.Net, SQL, QuickBooks, Peachtree, MS Office, Adobe Illustrator.08/07 - 10/07 Proskauer Rose, LLPConsultantSole developer responsible for coding source material for the International Practices Group. This content (in excess of 300 pages) was hand-coded in native HTML 4.01 with CSS. Website on which this content occurs: www.proskauerguide.com.Worked remotely for this client so as to decrease the amount of time spent commuting into and out of NYC, every day. This better enabled fast response to changes in the project and the beating of deadlines.Coded the entire project by hand in HTML and CSS.Proofread/edited the text submitted for coding.Environment: HTML, CSS, EsKort07/06 - 07/07 Rutgers University Law SchoolWeb ConsultantProofread code submitted by department heads/instructors for departmental websites.Suggested and implemented improvements to existing websites within the Law School.Researched and reported on new technologies that aided in providing content to existing and proposed websites.Trained staff on currently used technologies for web-development.Environment: MS FrontPage, HTML, CSS, Visual Studio 2005, DHTML, Dreamweaver. Adobe Illustrator.07/06 - 11/06 Dendrite InternationalCorporate Technologist/Technical WriterResponsible for hands on management and support of several projects relating to network administration and desk-side support. Duties included:Installed and configured network architecture for in-house use at the corporate headquarters.Documented installed systems with Visio diagrams.Maintained, upgraded and retired PCs and PC-related assets while working under the Director of Corporate Technology.Managed Microsoft patch updates, service pack updates, virus definition updates and virus incident outbreaksCoordinated software upgrade projects and migration issues.Managed timelines of multiple projects.Performed review, analysis and evaluation of business systems and end-user needs.Interacted extensively with users to define requirements, evaluate end-user needs and provide hands-on training.Reviewed application code in C++ and JavaPrepared all required ITIL documentation for projects through the full project life cycle.Ensured end user issues were resolved in a timely manner and met service level agreementsCoordinated software upgrade projects and migration issues.Environment: Dell hardware, Microsoft 9x/XP, Ghost Multicast, NetBIOS/NetBEUI, routers, switches, hubs, Clarify HelpDesk, TCP/IP, Blackberry Exchange Server, VPN.12/04 - 06/06 MTMRemote Support Technician/Technical WriterResponsible for responding to, and servicing, support calls from offices nation-wide. Duties included:Reported to the Vice President of Information Technology in support of a nation-wide IT sales firm with over 750 employees.Responded to support calls ranging from MS Office issues to networking, hardware and internet support on a 24/7 basis.Collaborated on documenting practices and procedures for the support of corporate users.Installing computer images on various platforms for internal users.Updated and maintained Windows Active Directory for the entire organization across 3 domains.Performed a company-wide phone-line audit to aid the eventual migration to a VoIP system.Built servers, ghosting and configured all PC hardware used throughout the entire company.Maintained and configured the companys content management software.Developed and wrote Citrix training and support documents for clients.Participated in on-site office migrations and rollouts including the authorship of the server migration playbook.Environment: HP hardware, Microsoft XP Professional, Microsoft Windows NT, Microsoft Windows Server 2003, TCP/IP, Ghost Multicast, Citrix MetaFrame, Macromedia Contribute, RSA Secure ID, Blackberry Exchange Server, MS SharePoint, VPN.07/04 - 12/04 Institute on Education Law and PolicyWeb DeveloperResponsible for designing and developing a website for this Rutgers University Law School department.Developed and implemented content for department website in HTML and JavaScript.Wrote bid proposals and technical project documents for delivery to client.Participated in strategy sessions to develop an informative and creative site.Environment: HTML, JavaScript, Dreamweaver, Photoshop02/03 - 04/04 Amtech ComputerInstructorResponsible for conducting classes. Duties included:Enabled students with highly effective study strategies.Taught Visual Basic programming, HTML, CSS, XML, C++, OSI model implementation, client-side scripting, back-end database construction, E-commerce, Visio, Microsoft Office Suite and Microsoft FrontPage.Coordinated courseware with Workforce administrators.Interfaced with members of local government and state agencies to enhance enrollment.Conducted on-site training classes for corporate clients.Environment: HP servers, Microsoft Visual Studio, HTML, CSS, XML, C++, TCP/IP, Visio, Microsoft Office with FrontPage.08/00 - 08/04 Rutgers Continuing Education DepartmentInstructorResponsible for teaching classes. Duties included:Mentored students in the areas of Visual Basic programming, client-side scripting, HTML, mathematics and macro-economics.Developed courseware and syllabi for classes in client-side and server-side scripting.Pre-approved textbooks and course material.Met with department heads and colleagues for on-going program performance appraisals and course development.Environment: Visual Basic 5.0 & 6.0, VBScript, HTML, C++, Java, Differential Equations, Statistics, Linear Algebra, Macro-Economics. |
