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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Boerum Street Apt. 2-CBrooklyn, NY Street Address
Day PHONE NUMBER AVAILABLE Email:EMAIL AVAILABLEOBJECTIVE: A challenging position in which my experience in computers andOffice assistant is fully maximized and my superior abilities in Communication and organizational skills are utilized to their fullestExtent.WORK EXPERIENCE:Oct 2019 PresentDec. 2010- Oct 2019SIGNATURE BANK New York, NYPosition: Helpdesk AssociateResponsibilities:Perform first line support, troubleshoot, diagnose and resolve Network, System, Desktop, Laptops, IPhone and User issues (i.e. password resets, access and application issues, user accounts, Active Directory.Open and track requests via Help desk System; follow up and ensure resolution within specified time frames Application Support/Third Party vendor support accessMUNICIPAL CREDIT UNION New York, NYPosition: Helpdesk AdministratorResponsibilities:Create, dispatch, and resolve service request tickets within Track-IT system.Responding in a timely manner to service issues and requests.Onboard/Terminate/Transfer employees Active Directory accountsIT Asset inventory control.Application support/ Third party vendor support access.User access control forms management.Multifunction Toshiba printer/fax scanner vendor contact.Mobile device deployment and enrollment in MDM.Access control support unlock/password changes for applications.Monitor and react to email alerts/system health monitors.Review weekly software installation report for unapproved installations.Possibly training more junior staff members.Grant Access To Server When NeededJan 2004 Dec. 2010VISITING NURSE SERVICE OF New YorkPosition: Helpdesk AnalystResponsibilities:Operate Avaya 4620 phonesCustomer ServiceHandle all incoming calls, emails and help desk tickets.Help clients set up profile for Microsoft OutlookResetting network passwords (Active Directory Users and Computers)Resetting Risc passwords (HyperTerminal File)Resending caseloads (Mainframe Sessions Program)Helping clients map and set up network printersHelping Clients set up desktop, laptops computers and pen base tabletsSetting up voicemail accounts under Microsoft Exchange AdministratorResetting voicemail passwordsSetting up users with remote controlAlert the clients community, Manager and team members when a major problem is suspected.Follows up on specific inquiries or requests to ensure client satisfaction and logs all questions and problems from clients.Create tickets on Support Magic & Team Track programsInterprets, evaluates and resolves telephone inquiries pertaining to the functional operation of all installed application hardware and software products supported by IS in a courteous and expedient manner.July 1999 Jan 2004VISITING NURSE SERVICE OF New YorkPosition: Technology Coordinator (Computer Technician)Responsibilities:Monitor and maintains inventory of all pen base computers, wireless cellular phones and digital cameras-Reimaging all pen base computersAssign all equipment and accessoriesTests functional integrity of equipment when returnedConduct inventory of technical and communications equipmentSend malfunctioning equipment for repair and maintain recordsProvide Help Desk support to users in order to resolve problemsMaintain log of equipment problems in support magicPerform other duties as assignedDownload photos from Kodak digital cameraTraining new nurses with the penbase computersCustomer ServiceSet up the conference rooms with Proxima Desk Top ProjectorOct. 1996 - July 1999VISITING NURSE SERVICES OF New YorkPosition: Senior Mail/ClerkResponsibilities:Assist building services supervisor in daily activitiesAssume responsibility for department in supervisor absenceAssist in processing invoices on timely basisPick up and deliver mail to and from the post officeSort and distribute incoming and inter-agency correspondenceCollect outgoing mail; weights, stamps and bundles mailResponsible for the record keeping of registered mail receiptsLog amount of postage used dailyMaintain mailroom equipmentResponsible for contacting messenger servicesRelieve telephone operatorAct as messenger as assignedAssist lead shipper/receiver with inventory, storing and distribution of suppliesJune 1988 - Oct. 1996EDUCATION:SKILLS:REFERENCESNATIONSBANC COMMERCIAL CORP. New York, NYPosition: Mail/ClerkResponsibilities:Collect outgoing mail; stamps and bundles mailSort and distributed incoming mails and inters -office correspondenceAssist in building services activitiesMaintain mailroom equipment and inventoryShip out packages on a daily basisProject/task on Microsoft wordWILLIAMSBURG WORKS, Brooklyn, NYCompleted the web design Beginners courseAwarded a Certificate for completing the program1199 SEIU/LEAGUE EMPLOYMENT, TRAINING & JOB SECURITY PROGRAM, New York, NYCompleted the Computer Basic/Intermediate/Advance programTECHNICAL CAREER INSTITUTE, New York, NYCompleted the A+ Certification courseAwarded a Certificate for completing the courseEASTERN DISTRICT HIGH SCHOOL, Brooklyn, NYMajor: Business administrationGraduated with a High School DiplomaBilingual (English/Spanish), Experiences with Paragon Mail Machine U100Series, Compaq Deskpro EN, EVO and Dell Dimension 4300 PCs CompaqPresario 700z Laptop Computer, Fujitsu Stylistic Pen Base Computers F1000,F2300, F3500, F4110, Lenovo X41,X60, X61 Kodak Digital Cameras DC210DC3400, DC3900 Knowledge of Microsoft Windows 95/98, 2000, XP Home Edition and Professional Windows Vista, 7 Professional and 10 Enterprise Microsoft Office 97, 2000, 2003, 2007 and 2016. Dream weaver 6.0, Angel fire Support Magic 4.50, 7.50, Peoplesoft 8 Oasis and Clinical System. Episys Quest. Bridge Track. Track-It! Technician Client. Active Directory. Configuration Manager Console. MobileAssetReferences Furnished Upon Request |
