| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate EMAIL AVAILABLEA diligent and detail-oriented technical leader with a proven history of effective team management. Skilled in general office processes and optimization strategies. Experienced in focusing on business efficiency and operational improvements. Dedicated and decisive with a strategic and forward-thinking mindset. Ambitious with a solid history of success in Technical operations. Able to drive productivity, profit, and efficiency goals through a proactive and hands-on approach. 10+ years of experience and pursuing new professional challenges with room for advancement. Problem-solver with advanced supervisory, team building, and customer service skills. Ability to step into roles and quickly make positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.EXPERIENCEIT Administrator IIAccenture Federal Services (IRS) **Current Employer** Define and document office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff. Initiate problem tickets and calls for incidents requiring a code change. Execute on-time and under-budget project management on complex issues for senior leadership. Report daily status to executive leadership RDS usage for troubleshooting in IEPIT Network Team Manager/Technical Project ManagerElam Industries **08/2017 12/2018** Configured, managed, and communicated security projects from start to finish. Responsible for accommodations made for technicians to perform the essential functions of their assigned tasks. Managed a team of 8 engineers and helped develop their career paths. Instituted policies and programs as well as coordinating the hiring of technicians that have a high focus level. Provided high-level management for engineers in escalated cases by conducting technical analysis and performing corrective maintenance. Managed the documentation processes for all activities including actions performed while working technical cases, configuration changes to remote systems, new system configuration information, and documenting any changes to Technical Support processes and procedures.Linux EngineerWP Engine - San Antonio, TX **08/2016 08/2017** Responsible for all server support issues. Applied creative problem-solving techniques to identify the source of problems. Well-versed in all the parts and services involved in running a website, web server, database server, mail server, and other highly technical proficiencies.Linux Virtualization AdministratorRackspace Hosting (email and apps included) **06/2008 08/2016** Worked directly on hypervisors using Xen Server in a very large production environment. Proficiently administered support using various cloud tools Servers, Backup, Load Balancers, Files, Databases, Snapshots, Block Storage, Monitoring, LAMP, SSH, DNS, FTP, IP tables, and Email. Configured Apache, RAID, IDS, NAS, and DAS storage using SSH.Email and Help Desk TechnicianEarthlink Internet **01/2006 06/2008** Help Desk and Tech support specialist and home networking expert. Configured all hardware and software for teams on the production floor Managed a multi-customer Windows environment using Security Essentials, Firewalls, and networking components. Email server and client supporting POP, IMAP, SMTP, and Exchange.EDUCATION Masters of Business Administration - Human Resource Management (2022 estimated completion) - University of Alabama-Birmingham Bachelor's Degree - Human Resource Management - Colorado State UniversityCERTIFICATIONS A+ Linux + RHCSA Undergraduate Certificate in Human Resource Management Security Clearance (current) ITILv4SKILLS Change and Relationship management, CMS (Salesforce), Leadership, Technical analysis, Hiring, Policies, Problem-solving, Processes Red Hat Linux, Windows Server, Active Directory, Apache, SSH, MySQL, JBoss-CLI, IP tables, Splunk, Remote Desktop RAID, Backups, DAS, NAS, Block Storage Troubleshooting, Email, SMTP, DNS, Exchange Firewalls, IDS, Networking, F5 Load balancers, Monitoring HTML, FTP, Help Desk |
