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Click here or scroll down to respond to this candidateCandidate's Name
Street Address NW 61st ST, Apt 711Coconut Creek, Florida Street Address
Cell PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESummary: Information Technology professional with over 20 years of experience in computer networking and desktop support management. Ability to bring proven skills into an organization to identify and overcome challenges, and raise customer support to a new level. ITIL certified, Six Sigma Green Belt and Yellow Belt certified.Contract July 2019-Sept 2019 LOXIA TechnologiesField Technician - Provided a wide range of Support and Service to primarily Police Departments throughout Miami Dade County. Focus on Windows 7 to Windows 10 migrations. Configured and installed Rhino Tabs into Police Vehicles. Spent many Project Hours in the Mirimar Office imaging PCs and laptops to Windows 10 via PXE Boot and/or Thumb Drive.Contract: Feb 2018- July 2019- Contracting role working at Holy Cross Hospital, leading the Windows 10 Rollout Project. Daily meetings with team to schedule and upgrade computers, laptops and printers. Provide daily status report on thev project progress. Install drivers for a wide variety of specialized printers ( Label, Prescription, HP Laser, Xerox Color printers.)Experience: Coverall Inc, Deerfield Beach, Florida (3/2016-11/2018)Systems Administrator Service Desk and Mobile Device Manager. Responsible for maintaining approximately 400 cell phones, using the AZURE Portal, assigning Samsung KNOX profiles, Verizon Portal, for account\phone number changes, Air-Watch and IN-Tune for device compliance and policies. Ran Forensic analysis procedures on Legal cases using UFED4PC. Also used Azure to launch Office Portal, assigning O365 and CRM Dynamics licences. Daily monitoring of servers and switches using SolarWinds. Heavy use of Active Directory to create accounts, unlock accounts, reset passwords, and set Reservations to configure new printers using DHCP. ITIL certified and strictly follows the ITSM processes. Laptop and desktop imaging\rollouts using SCCM. I used SCCM for Software deployments, remote access, inventory management)EmblemHealth, Hollywood, Florida (11/2006-March/2016)) Six Sigma Yellow & Green Belt Certified, ITIL Certified, Dell CertifiedPlatform- Windows 7 & 10, Windows Server 2003, 2008 R2, 2012Hardware- Dell and HP PCs, HP Printers, HP/Compaq ServersApplications-Office Suite 2013, VM Ware, Verizon, AirWatch, DameWare Remote, Active Directory\Active Roles, MS System Center, Red Beam Asset Management, Group Policy Manager, Spectrum Monitoring of Server ThresholdsSystems AdministratorDesktop and Network Manager responsible for daily maintenance of network infrastructure (PCs, servers, Switches\Routers, printers, phones (VoIP), cell phone administration, PC Lifecycle rollouts, Citrix Duo Authentication, ticket assignments and prioritization of workflow, monitoring & reporting on network health. Server maintenance (Patching, hardware repair/replacement).NationsHealth Inc., Sunrise Florida (1/2006-8/2006)Platform-WinXP, Windows Server 2003, Exchange 2003, MAC OS XHardware- Dell PCs, Dell Printers, Mac G5 PowerMacsApplications-Office Suite 2003, Outlook 2003,Track-IT, DameWare Remote, Ghost, Active Directory, CitrixHelpdesk Manager responsible for overseeing both the Helpdesk and Desktop support teams in multiple fast paced locations. Hands on approach to manage a team of 9 employees in a strict Pharmaceutical HIPPA compliant environment. Ensuring shift coverage, proper documented tickets using Track-IT, and escalation response. Setup clearly defined roles and responsibilities, meeting or exceeding SLA's. Measure staff's performance with various metrics, constantly striving to improve the efficiency and response time of the team. Provide statistical reports to monitor workflow and make improvements to our support methods and strategiesAutoNation, Ft Lauderdale Florida (8/2003-12/2005)Platform-WinXP, Windows Server 2003, Exchange 2003Hardware- Dell PCs, Dell Printers,Applications-Office Suite 2003, Outlook 2003, Track-IT, DameWare Remote, Ghost, Citrix 6.0, Crystal Reports, ADP Payroll, Active DirectoryHelpdesk Supervisor- responsible for making sure the Helpdesk staff assigns, documents and routes all trouble tickets properly, and that all Incidents are immediately escalated, all in accordance with Sarbanes-Oxley and ITIL. Tickets created and document using HP Service Desk software. Daily responsibility of keeping over 200 Auto Dealerships throughout the country up and functioning, communicating with each other. Direct liaison to upper management, supplying and analyzing daily statistical reports.Robert Half Technologies, West Palm Beach Florida (8/2001-7/2003)Clients: Landis Strategies and Holdings, Bank of AmericaTemporary Contract Position Various IT related projects, including desktop upgrades from Windows NT to Windows 2000, troubleshooting clients applications, installing DSL Routers, and creating W2K servers.Consultis of Boca Raton, Boca Raton Florida (8/2001-11/2002)Clients: BE Aerospace, Champion Solutions GroupTemporary Contract Position Helpdesk Manager at client Champion Solutions Group. Delegate and monitor all helpdesk trouble tickets and their progress. Build and image all desktops/laptops using Ghost 7.0. Support and troubleshoot desktop related issues in house, and for our remote Sales force, using Windows 2000, Lotus Notes, Office 2000, MS Outlook/Exchange, PC Anywhere, and Citrix Winframe.Florida Power and Light, Juno Beach, Florida (12/96-6/2001)Senior Network Administrator: providing end user support for 250+ users in an Ethernet environment. Configure Windows NT & W2K workstations, laptops for remote dial-up access, and solved a variety of related desktop issues, all documented and tracked with Remedy software. Supported Human Resources Department setting up servers, printers, and PCs for the support of very high-level executives and very confidential data.Accomplishments: Nominated/enrolled in the Mentor/Mentee program by the VP of Human Resources. Moved entire business unit to a different floor. Participated in cc:Mail to Lotus Notes conversion, Netware 3.12 to 4.11 to 5.1 conversion, Token Ring to Ethernet conversion, and rollout of Window 2000 to all workstations. Install and synchronize all managers with the Palm Pilots.Hardware Platforms:Worked on all levels and brands of PCs and MAC computers. These computers were either workstations, File Servers, or Firewalls with operating systems ranging from Windows 7, Netware, Unix(Xenix), MAC, DOS. I am thoroughly confident in my ability to build, support and maintain most types of computer system and manage the supporting staff.Education: 1980-1984, East Stroudsburg UniversityEnglish/MathematicsBeaver College, Glenside Pa.Novell System Administration CNEExecutrain Ft. Lauderdale FloridaImplementing Windows 2003 ServerNovell Netware 4.1 System Administration and Advanced AdministrationFlorida Power and Light TrainingHigh Performance SupervisionNew Horizons Sunrise FLWindows Server 20126 Sigma Yellow & Green Belt CertifiedITIL CertifiedDell Workstation and Laptop Certified |
