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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARY- Bilingual, Personable, Professional, Enthusiastic with over 20 years of customer service including 15years in hospitality industry and over 10 years of experience as an administrative assistant.Experienced in Microsoft Office, including Outlook, Excel, Word, Power Point, Sharepoint, Access; and Lotus NotesTrained on Travel Industry Platforms and Pegasus Internal Programs including Remedy, Hotel Factory CRS, Clientele, SPT, QVTnet (UNIX), Travelcom, Netrez, Lanyon, Travelcom, Clientele, Rate Checker, Rezview CRS, Salesforce, Genesys Conferencing, Webex Conferencing, Sharepoint, and GDS systems including Sabre, Worldspan, Amadeus, Saturn and Apollo/Galileo.PROFESSIONAL EXPERIENCE:S.A.F.E Management 10/12 to PresentUniversity of Phoenix Stadium (Security with Guard Card)Duties include checking in guests to Stadium Events and patroling stadium ensuring guest safety.Willis Towers Watson 08/16 - PresentAdministrative Assistant IIII /Facilities Assistant ManagerFirst Impression for employees and clients at reception desk. Issue and manage security badges for clients, contractors and employees.Daily administrative duties include inventory and ordering supplies, work orders for building maintenance crews, reserve and set up conference rooms for client meetings, set up catering for internal and external clients as well as management support and projects.Accounting duties such as reconciling monthly credit card spending and invoicing.Arizona Department of Revenue. 12/15 to 7/16Collector IICollect and Answer questions on Individual State Income Tax .Process Bank Levies and Wage Garnishments on defaulted tax payersData & Channel Management, Content Production and Distribution Coordinator 09/15 - 12/15Choice Hotels International Contractor with Signature Consultants - (Contract Fulfilled)OTA troubleshooting, trouble ticket applications usingMyService.GDS reject processing, test sells, rebooking GDS rejects using CRS., OSI messaging and message processor utilized. Average 150-400 rejects daily.Negotiated rate loading and processing.Content update for ChoiceHotel.com and OTA Partners using the Extranet.Rate management, rate strategies to optimize revenue.On-line date managementManage hotel booking sites and online reservation systemsTake incoming calls from hoteliers, GM, Revenue Managers, Area directorsOutgoing calls to follow up on ticket progress and resolutions and system fixes.Proficient & Expert:*Win-Ai, CRS * Booking.com Extranet/* Expedia.com Extranet*RSS Jam/*RSS Web *PMS (Choice Advantage / Rate Center)/*Property Management*Lanyon * GDS Systems (1A, 1V, 1G, 1P, AA)/ * GRWeb/*Channel* Pegs / Dhisco * MyServiceUPS AGS ContractorAdministrative Assistant III 03/15 to 09/15Office duties included daily reporting to Western Region Warehouse Managers on Production, Belt Flows, Inventory, Goals, QA and Staff Attendance.Shasta Pools - Elwood Staffing Contractor 01/15 to 03/15First Impressionist/Guest RelationsOffice duties including answering multi phone lines and directing customers to the correct departments.Meet and greet customers in Pool Design Offices including offering refreshments and brochures,take payments, update accounts and update contracts and database (Lotus Notes) after appointment.Outlook Calendar Management for Team of Pool Designers including setting appointments, canceling appointments, as well and updating database on all sales leads, pools sold and lossesStratco Global 02/14 to 12/14Lead Administrative/Personal Assistant to CEOOutlook Calendar Lead for all management/employee staff. Duties included multi-phone linesCoordinating all travel, national and international, for officers of the company. Advertising and marketing of materials. Set up business meetings, local and out of state which included: booking hotels, flights, transportation, passports which included visas for international travel. Solely maintained management travel portfolios, frequent flyer programs (airlines) and frequent guest stays (hotels)Office duties also included national ordering of all supplies for all of the businesses nationally, and locally. Conference room set-up for all meetings which included but was not limited to catering, Excel spreadsheet workbooks, marketing materials, complete set up and utilization of projector for webinarsPersonal assistant duties included personal and professional errands managed by me for the CEO and her family. These duties also included; coordination of house keeper schedule and duties. Childcare assignments, personal landscapers assignments, scheduled handyman projects for multiple properties. Conducted personal banking transactions.Private party coordinating including and not limited to renting supplies, booking local country clubs, implementation of design and decorations, rolling guest lists, catering and acting as a liaison for all guests during business and professional eventsAmerican Express Fortira Contractor 05/13 to 02/14Guest RelationsAssist in contracting the Fine Hotels and Resorts Program for 2014-2015 (4-5 Star Hotels); creating contracts, advising 800+ hotels regarding membership requirementsAF Professionals (Temp Assignment) 01/13 to 05/13Administrative AssistantAssisted management, CEOs and Sales Teams with preparing HR paperwork and Onboarding Customers; involved with planning meetings, Outlook Calendar and handled all travel arrangements.Maranatha Tours, Inc. 01/12 to 12/12Tour OperatorSet up guided tours to Israel and EuropeCheapCaribbean.com 01/12 to 05/12Vacation PlannerArranged vacations to Mexico and the CaribbeanTelesoft Corp. 08/10 to 01/12Customer ServiceAccount liaison between clients and three major cell phone companiesCharles Schwab and Companies, Inc. 08/08 to 08/10Technical SupportTransferred funds between accounts, reconciled cost basis on stock trading and assisted with customer inquiries regarding their accountsBank of American Corporation 06/07 to 07/08Fraud Claims Analyst IIInvestigated and resolved customer claims according to approved policies and proceduresManaged accounting entries; maintained internal operational and financial controls; ensured that all cases were resolved in compliance with industry regulations and bank proceduresPegasus Solutions Companies 04/97 to 04/07Revenue Account Manager (2006 to 2007)Managed a 200+ account portfolio, increasing revenues in Mexico by 26% over previous yearsMonitored Inventory, Revenue Management, and Contractual Obligations, including rate strategy advisement to benefit individual hotelsSpecial Services Escalation Desk and TA Help Desk / Customer Service (2005 to 2006)Handled incoming calls at a fast paced Call Center for hotel reservations involving Pegasus, Utell and Unirez Clients, including escalations for GDS and internet bookingsService Delivery Representative (09/03 to08/05)Managed a portfolio of 78 hotels in the Caribbean, United States, and Canadian regionsSuccessfully turned this Region around and overcame all obstacles, including languageImproved relationships between the hotels, Utell and PegasusIncreased hotel revenues by 56% over previous yearsSales / Supervisor (Special Service) (1997 to 2003)Handled incoming supervisory calls at a fast paced Call Center for hotel reservations,Several Honorable Mention Certificates for Top Sales Agent and Compliment Calls from Guests and Travel AgentsMentoring and Coaching CertificateK-mart 10/96 to 04/97Jewelry Department ManagerMaintained department, including sales, flagging advertised merchandise, ordering, etc.Ensure that fellow employees maintained department and company policiesEDUCATION:Peoples High, Vallejo, CAGraduated top 3 in classFIDM, San Francisco, CACourses included Business MarketingUniversity of Phoenix, Phoenix, AZCourses included Business Information Systems |
