Candidate Information Title Service Customer Target Location US-NC-Charlotte Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes

JOHNIE ROGERS Mobile: PHONE NUMBER AVAILABLEEmail:EMAIL AVAILABLESUMMARY: analyzing and Experienced resolving hardware, helpdesk software, analyst with and over network 10 years problems of experience such as who operational has been procedures, held responsible software conflicts, hardware failures, error messages, and connectivity issues. EDUCATIONITT Technical Institute Associate in Applied Science - IT, Computer Network Systems Cyber Security- Certified Charlotte, NC2007 - 2009TECHNICAL SKILLS AND PROFICIENCIES       Technician, Microsoft Security Tivoli Imaging Installation Kaseya, Mgmt. Webroot, tools Software Exchange and Windows Tools (Norton troubleshooting ConnectWise, ((MacAfee Remote 2010,7 Ghost) / 8 2013 OS & Control, Dell X Bright Support experience Encryption) Software Gauge, in Automate Distribution) both Microsoft,Storage and Craft,Apple Meraki EMPLOYMENT HISTORYCompuCom- November 2018- Charlotte Present NC Diagnose and troubleshoots end user desktop application issues and provides appropriate solution Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction Provides case status updates to management and end-users per service level guidelines Support and maintain effective relationships with users Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support Provide support for PCs, laptops, printers, cell phones, and tablets etc. Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management) Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). Communicates with customers at all levels of technical and non-technical skills sets Follow all standard operating procedures (SOP) through the effective use of Knowledge management Technology Responsibilities for  clients. Provide client Support and support duties Analyst and include post-installing install support and configuring for the installations. all network, equipment, software, and hardware   Provide or Follow found Document including configuration through technical the all nature technical to issues, support resolutions of the inquiries while via inquiry, phone recommending or and escalate, and and customer the email, follow resolution possible reported answer through recommended solutions technical problems to resolution inquiries, in the or customer escalate diagnose if tracking no reported resolution database problems can be Belk January Security Responsibilities Mainframe     Add IT Creates Windows Manage Use email Store security 2015- scripts users ID accounts, and Services- Administrator/and onboardings Server in Present policy. for Active and configures the monthly and duties correct 2008 Charlotte Directory. assigning and for include home maintenance Governance membership offboardings all NC employees. directories Microsoft creating on security through Login Office the and network roaming Ids and 365 Belks for distribution licenses corporate such profiles, SharePoint as to account Belk mapping groups and Governance users store disabling, in shared per Active users job Portal within deletions drives Directory matrix. website. IBM on and the per CICS network creating companys in IT My operational Operations job    responsibilities Identified computers. Installing Utilized Managing procedures, Analyst excellent Palo viruses and delegating Alto included software communication on Networks network analyzing conflicts, software/firewalls and skills and following hardware hardware resolving to to run provide scan/failures, performance resources hardware, removal confident error efficiently process software, tests messages, customer before to before and ensure and service. shipping network reimaging connectivity maximum out problems to infected each system issues. store. such as performance and end user satisfaction.TIAA-2010-Desktop My job      2015 CREF, responsibilities Professionally Performed Controllers. Managed Proficiently Utilized Support Charlotte, excellent Technician the remote handled onsite NC assisted were communication takeovers analysis, to McAfee maintain, new customers security diagnosis, using upgrade, skills Tivoli and with to and data Endpoint provide and resolution reimaging manage protection confident Manager of and all complex issues desktop setting customer Remote for desktop applications. PC users Console issues. service. problems and Domain for end-users. Wachovia IT My backups 1998-Technical job    2009 responsibilities Verified Answered Monitored and Bank, restores. Specialist on-Charlotte, escalated system line were II transactions & software NC Customer to calls complete to and troubleshoot such Service hardware data as wire set & Sales management clients transfers for potential Support problems. and and and customer-retention apparent initiated processes errors. deposits. to ensure proper  Completed Assisted customer data set service management representatives and retention with processes service on to financial ensure accounts proper backups and restores