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Click here or scroll down to respond to this candidateCandidate's Name
GERMANTOWN - MARYLAND PHONE NUMBER AVAILABLE EMAIL AVAILABLETECHNICAL SUPPORT SPECIALIST HELPDESK TECHNICIANDedicated helpdesk professional currently providing technical support in a Street Address + user environment. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshooting resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems.Expertise:Technical TroubleshootingSystem UpgradesSecurity, Backup and Recovery SolutionsVirus Detection, Removal & PreventionIT Infrastructure and Performance TuningTechnical and User DocumentationRelationship ManagementEducation and CertificationsBSc Business Administration (Banking and Finance), Garden City University College, GhanaEC Council Certified Ethical Hacker, C EHGOOGLE IT Support Specialist CertificateCOMPTIA SECURITY + CERTIFICATECOMPTIA A+ CERTIFICATEAWS Solutions Architect - AssociateIT FIELD TECHNICIANTelaForce LLC, Derwood-MarylandJuly 2018 DateServing as the first point of contact for customers seeking technical assistance over the phone and/or email and remote desktop connection.Manage user/group account with Active directory (Account creation, Password reset, termination and VPN set up)Image deployment and management of applicationsOffer data transfer by manual or USMTMaintain inventory of computer equipment at warehouseAssigning users to DomainPerform workstation hardware and software upgradesPerforming helpdesk (remote) troubleshooting through diagnostic techniques and pertinent questions.Providing service and customer support during field visits or dispatches.Managing all on-site installation, repair, maintenance, and test tasks.Diagnosing errors or technical problems and determining proper solutions.Perform regular monitoring of computer systems.Installation of software and maintaining computer systems.Produce timely and detailed service reportsEffective communicator and a team player.IT SUPPORT SPECTIALISTFitzgerald Auto Mall Gaithersburg MarylandJuly 2015 June 2018Respond to inquiries by telephone, email and remote desktop connectionRegular monitor of computer SystemsCustomer service through troubleshootingInstallation of software and maintaining computer systemAssist in decision making on computer policiesHyundai & Genesis Sales and Lease Consultant, Gaithersburg MarylandApril 2013 June 2018Sales and Lease advise to customersFinancial Advice to customersInstructions on the use of the Technology in the vehicles to CustomersVehicle delivery to Customers |
